Server 2012 R2 servers with QuickBooks fail to install updates

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[Michael C Wood]

Anyone else seeing this on Server 2012 R2 DC’s?

• This topic was modified 2 years, 1 month ago by Michael C Wood.
• This topic was modified 2 years, 1 month ago by PKCano.
• This topic was modified 2 years, 1 month ago by PKCano.
• This topic was modified 2 years, 1 month ago by Susan Bradley.

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Well fiddle… see the attachment. The “insert into content” doesn’t work so well.

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You are just using Windows/Microsoft update?  I know there was an Edge patch that wasn’t supposed to go to 2012 r2 on WSUS.

When you click on the details, what is the error message?

Susan Bradley Patch Lady/Prudent patcher

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2023-02 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5022899)

Installation date: ‎2/‎17/‎2023 3:07 AM

Installation status: Failed

Error details: Code 800F0922

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
https://support.microsoft.com/help/5022899

Help and Support:
https://support.microsoft.com/help/5022899
——————————————
Just to clarify I have 4 of these 2012 R2 dc’s that started doing this at the same time. The updates install in the windows update, upon restart the updates go to 30%, the server restarts and the updates go to 94% and then say Cannot complete the updates, Undoing changes, it backs it out and lands you on the login screen. This behavior repeats as you can see from the repeated failures. Oh and it only happens on DC’s the workgroup servers install these updates just fine. Hope this is helpful. – Mike

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also getting this error on both the dot net update and the security rollup.

2023-02 Security and Quality Rollup for .NET Framework 3.5, 4.6.2, 4.7, 4.7.1, 4.7.2, 4.8 for Windows Server 2012 R2 for x64 (KB5022733)

Installation date: ‎2/‎16/‎2023 3:00 AM

Installation status: Failed

Error details: Code 80246013

Update type: Important

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https://www.dell.com/support/kbdoc/en-us/000155153/how-to-resolve-the-80070543-error-that-may-occur-when-installing-windows-updates-in-windows-8

So here’s what I would try first:

1. manually download a patch and see if you can manually install it.
2. Got antivirus? if so disable it.
3. reboot before trying number 1

Holler back if that doesn’t resolve it?

Susan Bradley Patch Lady/Prudent patcher

1 user thanked author for this post.

Michael C Wood

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So I feel like a heel. I found a 2012 R2 WORKGROUP server that is failing the same February updates with the same errors. The common element with the four 2012 R2 DC’s that are also failing??? They all have a Quickbooks client installed. The four DC’s are Quickbooks servers while the workgroup server just had the client installed (was used in the past by their accountant to remote in and was no longer needed). So I uninstalled the QB client from the workgroup server and voila’ the updates succeeded. I have one other customer 2012 R2 DC that I’m going to test this theory on tonight. It was their QB server before they went to QB online and it still has QB installed, and it is failing the updates. I’m going to uninstall QB tonight and see if the updates succeed to validate the theory.

Can the moderator change the title of the post to remove the domain controllers reference since that now appears to be inaccurate? Many thanks.

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Changed title. Is that OK?

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Michael C Wood

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Interesting, what version of QuickBooks? And is it the client or the database manager piece?

Susan Bradley Patch Lady/Prudent patcher

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This has nothing to do with Quickbooks.  This is a known issue with Server 2012 R2

See:  https://learn.microsoft.com/en-us/answers/questions/1181682/windows-server-essentials-2012-r2-cant-install-kb5
Also See:  https://borncity.com/win/2023/02/18/windows-server-20212-r2-feb-2023-updates-drops-install-error-0x800f0922/
Also See:  https://www.reddit.com/r/sysadmin/comments/1128v87/patch_tuesday_megathread_20230214/?sort=new&limit=500

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Actually that’s not 2012 r2 that’s 2012 R2 Essentials which is a totally different sku.

 

Susan Bradley Patch Lady/Prudent patcher

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I read about a few people saying it was affecting R2 without specifying Essentials (second & third link in my OP).  But yes, it would seem that the consensus points to Essentials only.

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I have a test 2012 R2 and patches are installing fine on that version.  It is indeed just Essentials.

I reported it to Aria so hopefully this will get fixed up soon.

https://twitter.com/ariaupdated/status/1628789612951863297

Susan Bradley Patch Lady/Prudent patcher

1 user thanked author for this post.

Intrepid

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Thanks Susan.  Please let us know when MS fixes the update for Server 2012 R2 Essentials.

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Windows Server Essentials 2012 R2 can’t install KB5022899 (2023-02 Security Monthly Quality Rollup) – Microsoft Q&A

Can you try it now?  It may be fixed.

Susan Bradley Patch Lady/Prudent patcher

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im running mostly datacenter 2012r2 and update KB5022899 is failing for me “this update cant be applied to this computer”

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Can you see if your log files line up with the links reported?

Susan Bradley Patch Lady/Prudent patcher

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here is what is listed in my CBS log file.

CBS Package “Package_for_RollupFix~31bf3856ad364e35~amd64~~9600.20821.1.18” requires Servicing Stack v6.3.9600.20617 but current Servicing Stack is v6.3.9600.20367. [HRESULT = 0x800f0823 – CBS_E_NEW_SERVICING_STACK_REQUIRED]

2023-02-24 11:56:01, Info CBS Failed to initialize internal package [HRESULT = 0x800f0823 – CBS_E_NEW_SERVICING_STACK_REQUIRED]

2023-02-24 11:56:01, Error CBS Failed to create internal package [HRESULT = 0x800f0823 – CBS_E_NEW_SERVICING_STACK_REQUIRED]

2023-02-24 11:56:01, Info CBS Failed to CreatePackage using worker session [HRESULT = 0x800f0823]

2023-02-24 11:56:01, Info CBS Failed to create internal CBS Package [HRESULT = 0x800f0823]

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i tried the latest stack update and received a different error 0x8024001e, im trying to fix that now.

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Resolved by Microsoft

You might receive error 0x800F0922 when attempting to install February updates.
Updates released February 14, 2023 might fail to install on some editions of Windows Server 2012 R2.  Resolved KB5022922

Source:  https://learn.microsoft.com/en-us/windows/release-health/status-windows-8.1-and-windows-server-2012-r2#2759msgdesc

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Apologies for my tardiness in responding. I can confirm that the Quickbooks reference was unintentionally misleading… that was not the issue at all. My four failing domain controllers indeed have the Essentials role and my four workgroup servers are indeed straight up 2012 R2 – no Essentials role. Many thanks for flushing all this out I will retry the updates on the four dc’s tonight.

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Last night I allowed the 2 updates to run on one of the 2012 R2 Essential DC’s and they were successful.

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