restart win7 needs release ip and renew command

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lately each restart of win 7 64 bit needs a /release /renew command in order to reconnect to my network. I have tried all I know but no fix. Removed A-V. disabled firewall. device manager – no hidden problematic adaptors. tried resetting winsock, flush dns. electric reset of the router. no good. each reboot no connection to the internet and only cmd commands restore the connection on fly.
BTW, My local Microsoft support requested (since win 10) 100$ annual fee for supporting windows 7.
Your help is much appreciated.
sam

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Talk to your ISP support group about the issue.

Jerry

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Thanks. the point is that the 2nd pc I own (win 10) is receiving IP with no problem from the same router.
Sam

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Try reinstalling the driver, but I’ve seen where when other machines haven’t had a problem, doing a power cycle on the router has resolved.

To power cycle, shutdown the computer, modem (if applicable) and router then disconnect all cables for about 2 mins.

Reconnect the cables, switch just the modem on (if applicable), wait until all lights are on then do the same for the router.

Then see if problem is resolved.

If not, go start – type ncpa.cpl and press enter – right click on whichever adapter you are using – select Properties and uncheck the box for (TCP/IPv6) – OK

Go to Device Manager/View/Show hidden devices – expand Network adapters and check to see if you have the MS Virtual adapter listed.

(While you are in there you’ll probably see incremented MS ISATAP adapters – right click on the incremented ones and select Uninstall).

The Virtual adapter can cause connectivity problems and you only need it if you are using a VPN.

To turn this off (uninstall), open a command prompt as an admin by going Start – type cmd – right click on cmd – select Run as administrator – accept the UAC and enter –

netsh wlan set hostednetwork mode=disallow

shutdown /r /t 00

That last cmd will effect an immediate restart so you’ll be able to see if the release and renew cmds are still required, if reinstalling the driver didn’t help.

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thanks for the detailed and systematic reply. I’ll go from the easy one to the more complicated. i’ll update.
sam

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is this one is the incremented MS ISATAP adapter you mentioned?
45275-isatap

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Try reinstalling the driver, but I’ve seen where when other machines haven’t had a problem, doing a power cycle on the router has resolved.

To power cycle, shutdown the computer, modem (if applicable) and router then disconnect all cables for about 2 mins.

Reconnect the cables, switch just the modem on (if applicable), wait until all lights are on then do the same for the router.

Then see if problem is resolved.

If not, go start – type ncpa.cpl and press enter – right click on whichever adapter you are using – select Properties and uncheck the box for (TCP/IPv6) – OK

Go to Device Manager/View/Show hidden devices – expand Network adapters and check to see if you have the MS Virtual adapter listed.

(While you are in there you’ll probably see incremented MS ISATAP adapters – right click on the incremented ones and select Uninstall).

The Virtual adapter can cause connectivity problems and you only need it if you are using a VPN.

To turn this off (uninstall), open a command prompt as an admin by going Start – type cmd – right click on cmd – select Run as administrator – accept the UAC and enter –

netsh wlan set hostednetwork mode=disallow

shutdown /r /t 00

That last cmd will effect an immediate restart so you’ll be able to see if the release and renew cmds are still required, if reinstalling the driver didn’t help.

following your instructions:
1. power cycle – failed
2. no connection but ping to router o.k
3. TCP/IP6- unchecked
4. netsh wlan….done
5.reboot- no connection
6. release – renew magic
ipconfiguration before “release/renew”:

Windows IP Configuration

Host Name . . . . . . . . . . . . : muli2
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Con
troller (NDIS 6.20)
Physical Address. . . . . . . . . : 50-E5-49-D5-A5-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.13(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : שבת 13 אוגוסט 2016 00:44:35
Lease Expires . . . . . . . . . . : שבת 13 אוגוסט 2016 00:47:34
Default Gateway . . . . . . . . . : 192.168.0.50
DHCP Server . . . . . . . . . . . : 192.168.1.10
DNS Servers . . . . . . . . . . . : 192.168.0.50
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{AC62721A-B84D-45C0-96D5-51CC863227C9}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

where can I go further?
Tx
sam

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Yes but you haven’t got any incremented ones.

When you have connectivity problems, Windows will create one of those in attempt to connect and it will be listed with 1, 2 or 3 etc. after it.

You do have another problem though and that is for your WirelessKeyboardFilter_01

Are you using a MS mouse ?

This article will show how to get the update for it – https://support.microsoft.com/en-gb/kb/3152550

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I guess that the wireless device (keyboard, mouse) update issue does not interfere with connectivity to the net, does it?
I have updated o.k.
still did not resolve the release/renew issue…I might insert at START a batch file that will do for me the job but this is a working around the problem…
sam

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It’s the first time I’ve seen a Default Gateway in a different range to DHCP range assigned to devices, but if the Win 10 machine doesn’t have any problems, then I guess that must be normal for your set up.

Do another restart then check to see what Event Viewer has for it.

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after restart:
Windows IP Configuration

Host Name . . . . . . . . . . . . : muli2
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Con
troller (NDIS 6.20)
Physical Address. . . . . . . . . : 50-E5-49-D5-A5-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.13(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : שבת 13 אוגוסט 2016 18:16:30
Lease Expires . . . . . . . . . . : שבת 13 אוגוסט 2016 18:24:00
Default Gateway . . . . . . . . . : 192.168.0.50
DHCP Server . . . . . . . . . . . : 192.168.1.10
DNS Servers . . . . . . . . . . . : 192.168.0.50
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{AC62721A-B84D-45C0-96D5-51CC863227C9}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:>

Event view 13/8/2016
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address xxxx. The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server

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Yes, that IP set up looks like you have 2 routers, one for DNS and one for DHCP. An odd arrangement.

cheers, Paul

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Do you have another box on the network that is set up as a DHCP server – maybe a virtual machine or a server?
Can you check your router set up? It may be weird and needs a factory reset.
Also confirm your network adapter is set to auto everything, nothing manually configured.

cheers, Paul

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no another box. only ISP’s one router. which router set up is of concern? the basic one?
BTW, configuring the TCP for static ip address does the job. no more release/renew need but, I know it should be auto…and I did not find the fix yet.
this the router set up:
Network Configuration
LAN
IP Address:
192.168.1.1
MAC Address d8:6c:e9:00:b2:66
Interface/Prefix
None Specified
WAN
IP Address: 5.29.xxx.77
MAC Address: d8:6c:e9:00:b2:64
Duration: D: 00 H: 22 M: 49 S: 15
Expires: Sun Aug 14 20:08:15 2016
IPv4 DNS Servers 213.xx.2.5
213.xx.22.5

Release WAN Lease Renew WAN Lease

WAN Connection Type
Ipv4 MTU Size
0
‎(256-1500 octets, 0 = use default)‎
Restore Factory Defaults Yes No
Apply
Reboot

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I’ve just checked my ipconfig /all and while I use Google’s DNS servers, in mine above NetBIOS over Tcip I have a WINS Server with my Default Gateway address and admit, I’m not fully up on that.

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Did you assign that address in the router or in the computer’s TCP/IPv4 Properties as that is a bad IP address to have used if you’ve just set it in the router.

What is the DHCP range the router is using ?

If you set it up as a fixed host in the router then that will be a reserved IP address, but I’d choose something different to the .1

Going low like that and setting it in the computer could risk an IP address conflict.

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Can you tell us the DHCP server settings from your router?

cheers, Paul

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Can you tell us the DHCP server settings from your router?

cheers, Paul

no problem:
DHCP Server Yes No
Starting Local Address
192.168.1.10

Number of CPEs
245
Lease Time
3600
Apply
DHCP Clients
MAC Address IP Address Subnet Mask Duration Expires Select
6e2e85ffffff 192.168.001.011 255.255.255.000 D:00 H:01 M:00 S:00 Sun Aug 14 10:49:12 2016
50e549d5a538 192.168.001.013 255.255.255.000 D:– H:– M:– S:– *** STATIC IP ADDRESS **

Current System Time: Sun Aug 14 10:14:58 2016
Force Available

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There appears to be no way to change the DNS settings, so your router is doing unusual things.
Have you preformed a factory reset on the router?

cheers, Paul

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There appears to be no way to change the DNS settings, so your router is doing unusual things.
Have you preformed a factory reset on the router?

cheers, Paul

I’ll talk to the ISP people…will up date the outcome
thanks
sam

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I’ll talk to the ISP people…will up date the outcome
thanks
sam

updating:
ISP tech replaced the router – no avail
I inserted NIC pci-E on the motherboard and everything is working now flawlessly. thanks all
this now the status:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:Users>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : muli2
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Gigabit PCI Express Network Adapter
Physical Address. . . . . . . . . : EC-08-6B-04-B6-6D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3953:cc22:c67b:7a2b%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.21(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : יום חמישי 18 אוגוסט 2016 16:54:23
Lease Expires . . . . . . . . . . : יום חמישי 18 אוגוסט 2016 19:24:26
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : xxxxxxxxx
DHCPv6 Client DUID. . . . . . . . : xxxxxxxxxxxx
DNS Servers . . . . . . . . . . . : 213.xx.2.5
213.xx.22.5
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{9BD9D016-89AC-4AD5-99D6-7AF26707B814}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:Users>

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As you have installed a new network card, the implication is the original card has some manual / corrupt settings. Go to Device Manager and un-install the old card, plug the ethernet cable into it and re-boot. Hopefully this will clear up the dodgy settings.

cheers, Paul

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As you have installed a new network card, the implication is the original card has some manual / corrupt settings. Go to Device Manager and un-install the old card, plug the ethernet cable into it and re-boot. Hopefully this will clear up the dodgy settings.

cheers, Paul

To fully understand what you suggested I’d like to clarify:

The dodgy adapter is a motherboard built in one.

installing a new NIC in the express pci slot and disabling the old adapter runs now connectivity flawlessly
so, now what you suggest is to revive the old one ?
sam

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Yes, attempt to revive the old one. The issue will be software, not hardware, as the addressing was weird when viewed with IPCONFIG and that is all software.

cheers, Paul

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Yes, attempt to revive the old one. The issue will be software, not hardware, as the addressing was weird when viewed with IPCONFIG and that is all software.

cheers, Paul

Hi paul,
It should be an experiment as for now the system works fine and I won’t have any use of the new NIC if the experiment should become successful. I’ll update you. it is interesting.
sam

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Yes, attempt to revive the old one. The issue will be software, not hardware, as the addressing was weird when viewed with IPCONFIG and that is all software.

cheers, Paul

Done as said. works now. now I have a spare NIC on board. I wonder what caused it.
Thanks a lot
Sam

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What causes software corruption? If we knew that…

cheers, Paul

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What causes software corruption? If we knew that…

cheers, Paul

Unfortunately my announcement was premature…rebooting with the old NIC needed release/renew commanding. I uninstalled the old one and i’m happy with the new tp-link pci one that works fine. It is a hardware failure.
Sam

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Nope, it’ll be a software issue. If it were hardware it just wouldn’t work.

cheers, Paul

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Nope, it’ll be a software issue. If it were hardware it just wouldn’t work.

cheers, Paul

you are probably right but I did almost everything one could imagine: resetting all with windows command lines, new driver, uninstalling completely and reinstalling – all no avail.
I give up
thanks a lot
sam

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