Restart and Shut Down does not work

Topic

New Reply

Hi All,

Can someone give me an idea how to fix my problem: Restart or Shut Down will not work, Windows just
blinks and stays on. I need to turn off the PC. This started yesterday — I have not installed or uninstalled
any software prior to that. I know there is a fix for this, but cannot remember how. (when you get to my age,
memory is the second thing to go!!)

Your help will be greatly appreciated.

Reply | Quote

Replies

Push and hold in the power button until it shuts down (about 5-7 seconds). Prior to shutdown and after you re-start run chkdsk and sfc.

Reply | Quote

Thank you for the reply. My PC is working again .. I ran the System File Checker (same as what you
suggested) and I think that did the trick. I don’t know what could have caused the problem, but it’s
over now.
Thanks again.

Reply | Quote

I am happy it was a simple fix.
You must remember that you as a user can do everything correctly with a computer and something will eventually go bonkers all by itself. I have found that running CHKDSK three or four times a month seems to help keep things straight. I do not run SFC very often, usually just when things appear to get a bit off.

Reply | Quote

Thanks for you advise. I never used CHKDSK … I had Norton Utilities until a few days ago
when I uninstalled it with a promise that I’ll never use it again. I had too lots of problems
lately. So now I will need to use CHKDSK and Windows Defrag, etc. Right now I am trying to
figure out how my Windows Installer disappeared (cannot install anything). I suspect Norton
had something to do with it on the way out!

Thanks again for suggestion.

Reply | Quote

I do NOT think that Norton’s is your problem. I have been running it since the early DOS days and has never given me these problems. But I have seen them when some one installs 2 or more AV programs. They (AV programs) all think the other is a virus and will mess up the second program on install.

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

Reply | Quote

Dave, I appreciate your reply. I know from previous posts that you favor Norton, but I wonder if you had
experience with *uninstalling* Norton. I had 3 times in the past five years (I know I am glutton for
punishment!). Each time I uninstalled Norton I had various Window problems. And in this last incidence,
I had 3 different problems. I did not install or uninstall any other programs beside Norton. So, based on
common sense, I had to assume that it was Norton causing these as the result of the uninstall process
(which is a paine in the butt).

First, I was unable to restart or shut down my PC … but after awhile I was able to fix that.
Second, my desktop couldn’t load, all I had was the wallpaper … I was able to resolve that as well.

Third, my Windows Installer disappeared. I could not install any software. I downloaded Service Pack 3
from Windows Update, because it had Windows Installer in it. It downloaded fine, but when it came to
installation it stopped and played dead (tried it several times). I assume because that also needs
Windows Installer.
I also downloaded Windows Installer 2.0 from Microsoft, but when the install process started, it too
stopped and played dead. Installing Windows Installer NEEDS Windows Installer running! So I’m stuck!

Sorry for the lengthy problem description, but I have no idea what caused these problems other than
Norton, and now I also don’t know how to get Windows Installer to show up in my windows processes list.
*Any suggestion would be greatly appreciated.*

(By the way Dave, I did not have 2 AV software installed.)

Reply | Quote

What version of Nortons did you have installed in what OS?

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

Reply | Quote

Dave,
My OS is W2K Pro. I had (before I uninstalled it) Norton SystemWorks 2002.
A year ago my OS was Win98 and used Norton SystemWorks 2001.
I had 2 other versions of Norton in the last several years.

Take care.

Reply | Quote

In theory you should be able to install the installer from here http://www.microsoft.com/downloads/release…ReleaseID=32832%5B/url%5D without having a previous version on your machine (with a web install or saving it to your harddrive). You also may very well have a few registry entries leftover from the uninstall of Norton causing additional problems. How about trying a repair or adding a small feature of Office if you have it on your system as it uses the installer and theoretically it would fix the problem. If you want to try a reg cleaner/manager to find all your orphan entries and a whole lot more, a great one called Reg Cleaner can be found here http://www.jv16.org/%5B/url%5D The only other option would be to check the link on my previous post about SP3 not installing and follow the suggestions in the MS KB article and attempt the install again. With that said, I wish you the best of luck.

Reply | Quote

Sinjin, thanks very much for your efforts in trying to help me with my stupid problem.
The link you gave me in your first post was exactly describing my problem. I followed
the instructions and it was working all the way to the end which was to download W2K SP3
containing the Windows Installer. Unfortunately, when it started installing SP3 it couldn’t
finish it: stopped at the very end and that was it. I tried it 3 times with same results.
Then I downloaded a copy of Windows Installer (as they suggested) and tried to install it
but the same thing happened: It stopped before it finished the installation.
Obviously, my system had some other problems which prevented any installation.

I found a process (short of re-installing W2K) which is called: in-place upgrade over existing
installation (similar to re-install OS and takes the same amount of time, but it does not
reformat the drive, just re-installs the W2K components).
When it finished I had the Windows Installer *installed*. So it solved that problem as well as
some other minor problems I had prior to this.

Thanks again, you started me going in the right direction.

Reply | Quote

Good choice of solutions on your part. Did you manage to install SP3 after all was corrected

Reply | Quote

Yes, I finally installed W2K SP3. There was no problem with the installation.
It took a long time though … it’s a huge file!

Funny, when you have Windows Installer, you can install things!! Ha!

Again, you got the ball rolling for me … Thanks.

Reply | Quote

Installing SP3 can affect your installer.If this is the case go here http://support.microsoft.com/default.aspx?…b;en-us;q324631%5B/url%5D to fix it.

Reply | Quote