Replaced 2 TB drive with 4T B drive and it shows only 137.4 GB in BIOS.

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I just replaced a 2 TB internal drive (Seagate ST2000DL003) with a 4 TB internal drive (Seagate STBD4000400) and the new drive shows as 137.4 GB in the BIOS. The 2 TB drive was functioning properly, I just needed more storage.

I also have a 4 TB USB external drive that is functioning properly.

OS is WIN7 Ultimate 64 bit with all updates. Processor is i7. RAM 12.0 GB.

When I enter setup, I get the following message:

“SATA Port5 ST4000DM000 CC54
S.M.A.R.T. Capable and Status BAD”

BIOS American Megatrends
BIOS Info: A13 (07/28/2009)
System Studio XPS 435T/9000

Any suggestions?

Thanks,
Steve

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Try This Video

–https://www.youtube.com/watch?v=IJjS2DdlRS0–

re2s

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Thanks for the reply but that doesn’t solve my problem as the disk is already not allocated.

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I just updated the BIOS to the latest (A16) and observed the same results.

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42859-screen_shot42860-boot_up

Attached are attachments for Disk Management and for the error on the boot-up screen.

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42859-screen_shot

Attached are attachments for Disk Management and for the error on the boot-up screen.

First off you need to Initialize it. That should be a right click option on the drive in the bottom part of disk manager. Can’t say exactly where as that option does not seem to present itself when the disk is initialized.

Assuming that works I would setup a GPT partition like others have mentioned.

If you are unable to initialize it you may have a bad drive or port. If you have another computer or an external HDD case you could test that out.

:cheers:

Just because you don't know where you are going doesn't mean any road will get you there.

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Steve,

Download Partition Wizard Mini-Tool Free Edition Boot CD.

Then burn to CD and boot from it and partition your drive into 2 2Tb drives. If you don’t have a CD/DVD player use RUFUS to burn the ISO to a USB Key.

HTH :cheers:

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

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I don’t think the BIOS is seeing the whole drive, there may be a setting in the BIOS to enable support for large HDD.
Since it is a DELL computer I don’t know how deep it will let you go in the BIOS.
Beware changing the setting in the BIOS may render the Computer unbootable.

Could not get any real info from Dell about the motherboard and if it supports large HDDs.

re2s

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Did you GPT format it? On Disk Management right click on Disk3 and select format. It should offer an MBR and a GPT option.

If that doesn’t work, maybe dividing it into two 2TB partitions will work, but if it doesn’t then I would suspect the drive, cables or port is defective.

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According to Looking for a list of hard drives compatible with my XPS Studio 435/9000 your machine does not support a drive larger than 2TB. So, RG’s post #7 contains what you should do.

Joe

--Joe

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According to Looking for a list of hard drives compatible with my XPS Studio 435/9000 your machine does not support a drive larger than 2TB. So, RG’s post #7 contains what you should do.

Joe

Not true. It doesn’t support a boot drive >2TB.

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Not true. It doesn’t support a boot drive >2TB.

Correct in that you can’t have a boot drive larger than 2TB. If you have a data drive larger than 2TB you must partition the drive such that no partition is larger than 2TB.

Joe

--Joe

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Hmmm, SMART status of Bad tells me the drive has had it!

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To check the drive run CrystalDiskInfo or Hard Disk Sentinel.

cheers, Paul

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I have a motherboard from 2007 that the BIOS does not support a drive larger than 2 TB.

I bought a 3TB drive before finding this out.

My solution was to buy an external case for the drive.

Was able to use the full capacity via USB.

Trouble shooting Tips.

Your motherboard may not support a large drive. (Check with the manufacturer)

If a large drive is supported:

The BIOS May need settings changed to support large HDD. (If I remember correctly until the BIOS sees the full size of the disk it will report wrong information to windows.)

Plug the drive into a different controller and/or SATA port. (Some SATA controllers have problems with large HDD.)

Move the HDD to another computer to rule out malfunctioning drive. ( preferably a newer computer known to support 4TB or larger Drives)

I am thinking that the drive may have problems, I would try the drive in another computer.

re2s

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I read a post on the Dell forum that earlier versions of a driver would not recognize more than 2 TB. The fix was to update the driver. On the Dell site update Intel_Matrix-Storage-Manager_A01_R230053.exe was recommended for my computer. I downloaded and extracted the contents of the file but I have no idea how to install the new driver. Attached is a screen shot showing the extracted files. How do I install the new driver(s)?
42868-dell_drivers

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Thanks to everyone for your input. I have finally given up on the 4 TB internal drive and have returned it. I have decided to use a 4 TB USB drive. It is a little slower (computer has USB2 only) but it’s fast enough for backup.

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Good choice Steve.

You would have ended up returning it anyway due to its SMART status.

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