Reinstalling Office 2000 Professional (Office 2000 SR1)

Topic

New Reply

I am making this post in the hope that someone can enlighten me!

I installed Office 2000 Professional in April 2001 and have used the suite successfully since that time, that is, until I made the mistake (?) of installing FrontPage 97 as well (I also run Project 98). Installation of FrontPage 97 caused all sorts of grief (although FP 97 ran quite successfully I then had problems with the rest of Office 2000) and as a result resorted to the Windows install cleanup tool., I had thought this had fixed things! I duly reinstalled Office 2000 Pro – both CD1 and CD2.

The upshot is that all the programs from Office 2000 Professional CD1 run again but now when I invoke Publisher 2000 and the Office Tools programs the Windows installer (or is it Office?) calls for CD2, and the programs will only run from there. A search of the KB seemed to suggest that maybe I should have upgraded to Windows Installer 2.0. Howvever upon trying this I get the following ‘Redmondesque’ message.

“The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may upgrade a different version of the program. Verify that the program to be upgraded exists on the computer and you have the correct upgrade patch” <>

Hmmmm!

The only other consideration is that maybe the machine/Office/Windows now thinks it’s on a network (it is – a simple home network running through a router). But if that’s the case why don’t all the Office programs act in the same way? (I know the answer to that – it’s Office). Anyway, it’s a stand alone computer, and I’ve not played around with any adminstrator privileges, or otherwise.

My questions are, how does a bloke continue working out whats up,and how does one fix it! (that is so Publisher and other CD2 programs run from the computer and not the compact disk).

I’m perplexed

John C

Reply | Quote

Replies

If you did a custom install, you should have had choices as to whether a component was installed, installed on 1st use, run from CD, or not installed (may have been more, but at least those).

Maybe you missed some of those options? Or, you did a custom install previously, and the default one now, and the defaults maybe set for run from CD?

All Office apps do act the same – you have to squint just so!

Reply | Quote

Thanks TimOz

I’ll take your advice, uninstall, run a scandisk, defrag etc then reinstall the offender. Somewhere along the line I’ve missed a setting for sure!

(Greetings from Sydney by the way)

John C

John C

Reply | Quote

Hi John,

If you uninstall Office 2000, you should also use the MS “complete” file remover as the typical uninstall leaves a bunch of stuff behind. There is a remover for CD1 and a remover for CD2. You can find the remover for CD1 here. I once had some issues (which I do not remember exactly what they were), but a typical install and reinstall did not fix them. The “complete” remover did the trick. You will be amazed at the amount of garbage left behind after uninstalling from the CD and then using the “complete” remover!

Reply | Quote

Hi Mike

Thanks for the advice, I have now found the corresponding download for erasing CD2 and will sort things out a little later in the day! Will report progress when complete!

Again thanks

John C

Reply | Quote

Hi Mike!

Success! Thanks very much for your assistance, for the record you can download the appropriate utility from Microsoft at the following knowledge base article: 247674.

Regards from sunny Australia!

John C

Reply | Quote

Glad it all worked out for you, John.

An end note to save time for others that chance on this thread:

If you’re on Windows XP, save yourself some time & ignore the O2K remover utility references. I went to download them, just in case. The CD1 remover article was last reviewed in September ’02, and states: [indent]

---

Version 3.1 dated April 25, 2002:

The utility is disabled when Microsoft Windows XP is installed.

---

[/indent]Obviously it may be updated for XP sometime in the future, but I won’t hold my breath for it. I didn’t bother checking on the CD2 remover.

Reply | Quote

Arrggh. Don’t like the last append. I had problems install WinXP Home on my wife’s machine. Since she’s not a heavy user, I backed up all her files and installed as a new user over WinME, which keeps a lot of the ‘old’ stuff around. Not a good choice. I can’t re-install Office2000Standard. It hangs. I erased the Office directories, still hangs. Installed Word by itself and it worked. Tried the rest and still hangs. Would love to get rid of the old guy, but the Cleanup tools won’t run under WinXP and the Eraser tool mentioned in previous threads, as you say is disabled under WinXP. Yes, I should have ‘uninstalled’ while WinME was still alive, but I didn’t. Any ideas? thx… Michael (I’m starting to think about ‘format c:’ – yecch)

Reply | Quote

In your shoes, I’d be getting organised for the clean, from scratch rebuild.

But I’d also hang fire for a bit longer, in case someone else has a bright idea (I know nix about XP over ME).

Reply | Quote

I’m up! Weird though. Installed WORD all by itself. Worked. Tried the whole thing again and it failed. Tried ‘outlook’ and it worked, but I got an error message about a folder not being able to be created. I think it was ‘samples’, or ‘templates’. There was a 2K file called ‘samples’ not a folder, so I erased it. Also went thru all the places where Office creates folders and there were lots of files, that should have been folders. I erased em all. Outlook installed. Then I ran setup from the CD and chose to modify the installation. I.e. I told it NOT to install Word or Outlook, but install the rest. Got another error message about a file in a folder where it should have been a folder. Went through and erased em all again. Low and behold I finally got OFFICE 2000 back up. Amazing. …Michael

Reply | Quote