• Reimage: Caveat emptor

    Home » Forums » AskWoody support » Windows » Windows – other » Reimage: Caveat emptor

    Author
    Topic
    #495138

    Impressed by their claims, and confident that a service advertised in the Newsletter would be trustworthy, I downloaded Reimage.

    After a scan, I elected to purchase their “best option” and paid for a year’s use.

    I was unable to read the scan’s report as the service was “unavailable”.

    My email to them, asking how I could read the report when it was apparently “unavailable” and asking for a refund, did not elicit a response.

    A second email, repeating my request for a refund, was also ignored.

    PayPal is useless. They can’t (won’t) help “because the purchased item was an on-line service”.

    As I say, caveat emptor.

    Viewing 8 reply threads
    Author
    Replies
    • #1456271

      Next time, post your question to the maintainence forum for advice on a decent image creation application
      if you are unsure of any potential choices. We’ll discuss with you directly the options and features you might need.

      Our ads that feature on the site are not PERSONALLY endorsed by us here, or any of the news writers, they are just revenew generating ads and that’s all.

      • #1456381

        Next time, please post your question to the maintainence forum for advice on a decent image creation application
        if you are unsure of any potential choices. We’ll discuss with you directly the options and features you might need.

        Our ads that feature on the site are not PERSONALLY endorsed by us here, or any of the news writers, they are just revenew generating ads and that’s all.

        Reimage is a misleading name. It replaces damaged files.

        I never thought, nor did I imply, that the advertisements were an endorsement. Nevertheless, I believe that bad service merits bad publicity, that’s why I posted my experience.

    • #1456389

      It’s perfectly ok to post your experience. I don’t like this type of app. The fact that you need to pay every year for the license or lose all changes made by the app seems ridiculous to me.

      • #1457193

        It’s perfectly ok to post your experience. I don’t like this type of app. The fact that you need to pay every year for the license or lose all changes made by the app seems ridiculous to me.

        No. You don’t “lose all changes” with Re-Image if you don’t renew the yearly license.
        Gary

    • #1457022

      Why DON’T Windows Secrets vet / evaluate advertisements before posting them? That I would have thought should be a prime requirement. It degrades your own value by not doing so.

    • #1457040

      Why DON’T Windows Secrets vet / evaluate advertisements before posting them? That I would have thought should be a prime requirement. It degrades your own value by not doing so.

      You’re probably right about that. It would be nice to select product advertisements that we actually do find valuable.
      But then again, decent things don’t tend to need to be part of an anoying ad.

      • #1457089

        You’re probably right about that. It would be nice to select product advertisements that we actually do find valuable.
        But then again, decent things don’t tend to need to be part of an anoying ad.

        Your report saved many people a lot of money. There is a feeling that Windows Secrets would not publish an ad for faulty software.

        • #1457097

          Your report saved many people a lot of money. There is a feeling that Windows Secrets would not publish an ad for faulty software.

          I’ve never had any problems with Reimage. Used it for years. It worked as advertised for me.

    • #1457098

      In the process of ordering this scamware did you use a credit card? or a bank account?
      You can stop payment on either one if it is less than 60 days by calling the CC or Bank and let PAYPAL take the hit but you may use PAY PAL so it’s up to you.
      Thank you for the Heads Up it is important to share experience.

    • #1457174

      Some how Re-image got on my computer when I downloaded something else. The program tried to take over my computer- redirecting web page, etc. I fought like the devil to get it off and finally got to their uninstall page and the thing re installed after that! I finally called in my computer engineer tech son to get rid of it.
      I was surprised Windows Secrets doesn’t check out their advertisers also.
      Jeane37

      • #1457194

        Some how Re-image got on my computer when I downloaded something else. The program tried to take over my computer- redirecting web page, etc. I fought like the devil to get it off and finally got to their uninstall page and the thing re installed after that! I finally called in my computer engineer tech son to get rid of it.
        I was surprised Windows Secrets doesn’t check out their advertisers also.
        Jeane37

        Could you have Re-Image mixed up with something else? It would be really hard to get it on you computer *without you paying the subscription price for it*. Also, it doesn’t take over you computer and doesn’t redirect web pages. I really think that it had to be some other program—some malware that you got on your computer, but not Re-Image.
        Gary

    • #1457192

      Have used Re-Image for a few years, and have nothing but kind words for them. Has “saved my bacon” on occasion. I have had good luck contacting them the few times that I have had any kind of problem, and got good results. On one occasion, their representative spent hours fixing my setup. You can see everything that they do, while they do fix it remotely. Even ended up with some good software that they downloaded onto my computer in their efforts to set everything to rights. Normally, that sort of thing is unnecessary—it just works. Only complaint that I have is that it isn’t fast, but still faster than a non-destructive re-install! Have occasionally heard reports like yours, but that hasn’t been my experience. I wouldn’t be without it, and it’s not as expensive as it used to be. Usually, the complaints that I have heard involve statements that it isn’t that great an antivirus tool, but that’s not it’s intended forte. It’s really strong point is fixing residual damage left behind after malware has been removed—either by Re-Image, itself, or by some other anti-malware program. In that, it excels.
      Gary

      Impressed by their claims, and confident that a service advertised in the Newsletter would be trustworthy, I downloaded Reimage.

      After a scan, I elected to purchase their “best option” and paid for a year’s use.

      I was unable to read the scan’s report as the service was “unavailable”.

      My email to them, asking how I could read the report when it was apparently “unavailable” and asking for a refund, did not elicit a response.

      A second email, repeating my request for a refund, was also ignored.

      PayPal is useless. They can’t (won’t) help “because the purchased item was an on-line service”.

      As I say, caveat emptor.

    • #1457267

      I have used Reimage for a couple of years now and they have given helpful service and rescued my pc at one time. I have not had problems with them.

      Cheers,

      Olleym

      • #1457334

        Reimage finally got in touch with me.

        Refunds are subject to having run their UNDO facility, which is supposed to appear when uninstalling. They are able to tell this has been done as the process is recorded on their system.

        I had uninstalled Reimage using IOBit’s Uninstaller and the UNDO facility didn’t appear.

        After explaining this in response to Reimage’s message, I asked if it would be possible for them to confirm this if I dowloaded Reimage again, ran it and then uninstalled it again. To which they replied in the affirmative.

        However I did a bit of searching on the web and discovered this http://botcrawl.com/how-to-remove-the-reimage-virus-and-uninstall-reimage-pc-repair/

        Having satisfied myself that my system is clear of any Reimage leftovers, I will not download again etc etc, and will put this incident down to experience.

        I long ago adopted the poilicy of trying never to be caught twice the same way.

        Your good health.

        • #1457338

          Sorry, but what BotCrawler says doesn’t ring true in the slightest compared to my experiences. Neither what BotCrawler says Re-Image does, nor what they say Re-Image doesn’t do, bears the slightest resemblance to reality, in my opinion. Re-Image HAS done what it claims to do, for me. My only other option was to do a non-destructive re-instal. Re-Image fixed the problems in a fraction of the time that would have taken. When my system has become unstable (not according to Re-Image, but in my own opinion, based on my observations of how it was acting) I have used R-Image to good effect, restoring the stability that I expect from a brand new OS installation, without having to actually re-install the OS. In my opinion, BotCrawler has an agenda with repsect to Re-Image, and it doesn’t seem to be an admirable agenda. Again, that’s MY opinion, but it IS based on my own experiences.
          Wadtite

          Reimage finally got in touch with me.

          Refunds are subject to having run their UNDO facility, which is supposed to appear when uninstalling. They are able to tell this has been done as the process is recorded on their system.

          I had uninstalled Reimage using IOBit’s Uninstaller and the UNDO facility didn’t appear.

          After explaining this in response to Reimage’s message, I asked if it would be possible for them to confirm this if I dowloaded Reimage again, ran it and then uninstalled it again. To which they replied in the affirmative.

          However I did a bit of searching on the web and discovered this http://botcrawl.com/how-to-remove-the-reimage-virus-and-uninstall-reimage-pc-repair/

          Having satisfied myself that my system is clear of any Reimage leftovers, I will not download again etc etc, and will put this incident down to experience.

          I long ago adopted the poilicy of trying never to be caught twice the same way.

          Your good health.

    • #1457348

      I suppose the goal of the UNDO facility is to, well, UNDO what their nice tool did while installed, thus causing you to lose all fixes done by the tool?

      I am pretty sure I read, a few years back, that you would lose the changes done by reimage once you uninstall it. I never installed it myself, nor will I ever in the future, so I can’t confirm it for sure, but the fact that they have this UNDO feature is a strong indicator that you will lose those changes. If not, why else would they need such a feature?

      • #1457370

        I suppose the goal of the UNDO facility is to, well, UNDO what their nice tool did while installed, thus causing you to lose all fixes done by the tool?

        I am pretty sure I read, a few years back, that you would lose the changes done by reimage once you uninstall it. I never installed it myself, nor will I ever in the future, so I can’t confirm it for sure, but the fact that they have this UNDO feature is a strong indicator that you will lose those changes. If not, why else would they need such a feature?

        I suppose that it is quite possible that if you use the UNDO tool that you might lose all changes that Re-Image has made, but if you just quit subscribing (paying) each year for their services, you would just lose access to their services. Having done that once, back when they were more expensive and I didn’t want to shell out that much money, I didn’t lose the changes they had made.
        On a new note, just yesterday (Saturday) I acquired the Akamaihd malware (probably from a recent file download). To my surprise, there was a “fearware” type of ad for Re-Image. This is totally different from my experiences with Re-Image, and could be the Re-Image that BotCrawler reported on. I suspect that some malware is packaging itself as Re-Image, drawing on the knowledge some have of the real Re-Image. hoping that will lead to unsuspecting people downloading a bogus Re-Image. Possibly it might be good for Fred Langa, or some other Windows Secrets writer to research this issue for us, so that we can lay this issue to rest, one way of the other. In the meanwhile, I continue to have great success using (the real) Re-Image.
        Wadtite

        • #1457381

          I suppose that it is quite possible that if you use the UNDO tool that you might lose all changes that Re-Image has made, but if you just quit subscribing (paying) each year for their services, you would just lose access to their services. Having done that once, back when they were more expensive and I didn’t want to shell out that much money, I didn’t lose the changes they had made.
          On a new note, just yesterday (Saturday) I acquired the Akamaihd malware (probably from a recent file download). To my surprise, there was a “fearware” type of ad for Re-Image. This is totally different from my experiences with Re-Image, and could be the Re-Image that BotCrawler reported on. I suspect that some malware is packaging itself as Re-Image, drawing on the knowledge some have of the real Re-Image. hoping that will lead to unsuspecting people downloading a bogus Re-Image. Possibly it might be good for Fred Langa, or some other Windows Secrets writer to research this issue for us, so that we can lay this issue to rest, one way of the other. In the meanwhile, I continue to have great success using (the real) Re-Image.
          Wadtite

          The Re-Image associated with the malware Akamaihd was Re-ImagePlus. The Re-Image that I subscribe to and have used for years is just Re-Image—no Plus. Maybe the difference between my experiences and others is that there is a legitimate Re-Image program, and a malware version called Re-ImagePlus which tries very hard (and succeeds) in making people think that it is the same program. Don’t know that for sure, but that’s what it is looking like.
          Wadtite

    Viewing 8 reply threads
    Reply To: Reimage: Caveat emptor

    You can use BBCodes to format your content.
    Your account can't use all available BBCodes, they will be stripped before saving.

    Your information: