Refurbished laptop – warranty replacement – good, bad, or ugly

Topic

New Reply

[Kathy Stevens]

In March of this year, we purchased a Joy Systems refurbished HP – ProBook Laptop from BestBuy:

• Model: 640 G2
• SKU: Y3S48UC#ABA
• UPC: 825633455931
• Product number: Y35S48UC#SABA#DABA

After using it occasionally for a couple of months the battery went bad and Joy Systems send us a replacement. We installed the new battery and after charging it put the laptop away.

In early October we plugged in the ProBook and the battery would not charge. Left the computer plugged in overnight and the battery still did not charge. Installed Windows 10 and HP updates and then ran the HP Support Assistant app and got the messages:

• Battery status – replace
• State – 0%, not charging
• Temperature – 78^OF

Contacted Joy Systems and they asked us to return the computer.

Now they are saying that they would like to replace the defective laptop but have no refurbished HP – ProBooks available.

Instead, they would like to send us a “HP 840 G3 HP, Core i5-6300U, 2.4GHz”.

They represent that, it is still the same make/model specs as the computer that we sent back.

However, it appears as if the replacement is a HP EliteBook vs the HP ProBook we returned.

When questioned for more information about the replacement such as the replacement’s SKU, UPC, and Product number they refuse to provide any additional information.

Should we be concerned?

• This topic was modified 1 year, 7 months ago by Kathy Stevens.

Reply | Quote

Replies

Require a refund and use a different reputable provider (Dell, HP, someone you know and trust).

1 user thanked author for this post.

Myst

Reply | Quote

I bought this one too, in my experience the “HP Elitebook 840 G3, Core i5-6300U, 2.4GHz” is good, solid and better than expected.

* _ ... _ *

Reply | Quote

Just for prospective:

HP Laptop ProBook 640 G2 laptops PC, Intel Core i5-6300U, 8GB DDR4 Memory, 256GB M.2 SSD, DP, VGA, USB 3.0, Win 10 Pro Professional 64 bit

$164.67

https://www.amazon.com/HP-Anti-Glare-1920×1080-Business-Professional/dp/B07S52PFWW

Desktop mobo Asus TUF X299 Mark 1, CPU: Intel Core i7-7820X Skylake-X 8-Core 3.6 GHz, RAM: 32GB, GPU: Nvidia GTX 1050 Ti 4GB. Display: Four 27" 1080p screens 2 over 2 quad.

Reply | Quote

Consider: The linked laptop is one refurbished\sold by LAPPRO. What do you know about this Amazon refurbisher? Do you trust LAPPRO any more than Joy Systems?

Reply | Quote

Unknown sellers of refurbs are everywhere, it’s pot luck opposed to a new device with a long warranty. Cheap ain’t cheerful these days..

Windows - commercial by definition and now function...

Reply | Quote

Microfix

Joy Systems’, the refurbished of our ProBook,  “Partners” (resellers) include:

• HP,
• Amazon,
• TigerDirect Business,
• Newegg,
• Office Depot,
• Staples,
• Target,
• Walmart,
• BestBuy,
• D&H, and
• Ingram Micro

They are not “Unknown” sellers.

Reply | Quote