I feel like such a dummy – I’m assuming the following request is basic Access functionality but cannot get my head around the easiest approach
Our call centre needs to look up individual’s records by entering one of Surname, date of Birth or registration number.
I thought it would be clever to allow them to type a single field into a ‘Search’ form, test for date and numeric and then fire up the resulting record
I’d assumed if there were more than one record that a dropdown would let them narrow down the search and display the individual form.
All my reading of unhelp has simply made me confused about what objects I’m trying to manipulate.
So – overview question – is the above approach OK, or can someone recommend an alternate?
and then – how do I make it work.