Problem with Win 10 giving me BSODs

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New Reply

Hi All,

This is a problem which started under Win 7 Pro on a Dell Lattitude E6530 laptop. My machine was running fine for a couple of years when out of the blue it started BSODing all over me. I could never find a particular consistent reason for it happening. I did all the virus/malware scanning, Kaspersky Rescue, Malwarebytes and SuperAntiSpyware in addition to the virus scanner I always run and found nothing. In the process of trouble shooting I wound up in safemode with networking and discovered that the problem had disappeared. The system was solid in safemode. I finally gave up and called Dell, thank goodness I had purchased the pro support, and wnet over it with them. After trying several things it was decided to replace the hard disk. When I received it I backed up the old one on a different machine after removing it from the laptop, backed up the new drive and then restored my old drive image too the new drive and installed it. Everything worked fine, for a week, and then it went back to the same problem. Called Dell back and they decided to replace the system board. This is were the pro support really paid for itself. Support tech came to my house and installed the new board. Once again everything worked fine, this time for a week and a half. Note: I did not install any new software during this time nor had I prior to the problem first appearing. I uninstalled all software that had any services running, did not help. I finally decided to go ahead and upgrade to Win 10. I had no problems with the upgrade and the machine ran fine for almost two weeks and then the BSODs returned. I have a nice collection of dumps now that I do not know how to read and would love to find someone who may be able to take a look and see if they can determine what is going on. If they were System/360 MVS/ASP or JES3 dumps I could read them in my sleep, that should date me. I have run SFC /scannow multiple times with no help. I would like to see if I can find out what software interaction is causing this as I really don’t want to have to do a clean install of Win 10 if I can avoid it due to the amount of software I would have to reinstall. I have a Dell T1700 Precision Workstation running Win 7 Pro with basically the same software on it and it has been as solid as a rock.

Just as a note, I have just run SFC on the laptop again and it still reports no integrity violations. I am at a complete loss.

Thanks for letting me rattle on.

Bob

Reply | Quote

Replies

This thread has a couple of suggestions for BSOD log readers.
http://windowssecrets.com/forums/showthread//130464-How-to-interpret-a-BSOD-minidump?highlight=interpret+bsod

You may find you have a flaky memory chip, assuming it’s original.

cheers, Paul

Reply | Quote

+1 for BlueScreenView. Works with Windows 10, is easy to use and doesn’t need installing.

However, there a couple of caveats.
– It works with MiniDumps, not the default full dumps
– In Windows 10, some MiniDumps may be created with no content. No idea whether this is a bug or design feature.

To change settings, do the following:
1. Right-click on the Start button.
2. Choose System from the menu.
3. Choose Advanced system settings from left-hand menu.
4. On the Advanced tab, click on the Settings button in the Startup and Recovery area near the bottom of the dialog.
5. In the Write debugging information area, change the dropdown to Small memory dump (256 KB).
6. Click on OK button and the next OK button to back out of the dialogs.
7. Close the System window.

As you have already had mainboard and HD replaced plus the fault doesn’t appear in Safe Mode, I agree with Paul T about looking at RAM. It only takes a couple of minutes toremove the 4 screws holding the bottom door on the E6530, remove the memory (I usually take the opportunity to clean the contacts with a soft eraser, e.g. from the top of a pencil) and replace, making sure the memory is seated securely.

If you still get BSODs then I would advise running a memory test. If your E6530 is similar to my E7440 then you may have diagnostics built-in. Switch on and press F12 when the Dell logo appears. In the Boot Mode menu, under Other Options, select Diagnostics.

Hope this helps…

Reply | Quote

The majority of BSODs are caused by 3rd party drivers and as it worked okay in Safe Mode, could point to either the graphics or audio drivers.

Did the Dell tech reinstall any drivers for you before condemning the HDD ?

When you get a BSOD it usually gives a Stop Error Code – what does yours give ?

Reply | Quote

Hi Bob.

If you follow these instructions carefully, you can attach the required zipped folder back here in a reply and I’ll take a look at the dumps and associated data for you.

Reply | Quote

Hi,

I want to thank everyone for their responses.

Paul and Rick, I actually have bluescreenview and have looked at the dumps. They are Greek to me. Oh for the old MVS dumps I could understand them. Also the fact that it may be memory did occur to me and I found a bootable memory test. I had run the Dell diags but did not entirely trust them because both Dell techs that I worked with did not have good things to say about them. I ran the memory tests for twelve hours and got no errors at all. It may still be helpful to swap the two DIMMs around to see iit it affects the problem.

Sudo, No the Dell guy did not suggest any drivers before replacing the HDD. Part of the diagnostics that Satrow, the post after yours, suggested is running the driver verifier that comes with Windows.

Satrow, I have run both the collection app and perfmon and am attaching the files to this post. The driver verifier is running now. The laptop is about 2 years old. Win 7 was installed OEM by Dell and the Win 10 upgrade was run on that. It is running x64. The collection app is going to provide a better description of the CPU, motherboard and video than I could.

Thanks again for all the replies.

Bob

Reply | Quote

Here a couple more dumps. I am sending them because the latest had a different bugcheck code than the others. Thought maybe they would help.

I have removed a couple more pieces of software to try and narrow the field. I removed Teamviewer and ISO recorder. The first because a google search on the latest bugcheck code pointed at the possibility it was caused by remote control software. I use this a lot when my wife travels and I need to get onto her machine to fix problems or show her how to do something. I have used this for years with no trouble but maybe.

I truly appreciate the help,

Bob

Reply | Quote

satrow,

I have been trying to run verifier but the machine is so unstable that it will not stay up for more than about 15 minutes now. Suggestions?

Bob

Reply | Quote

Bob, disable Verifier if you haven’t already, upload any new dumps, I’ll start on the current ones now.

Reply | Quote

The main issue seems to be that *something* is interfering with a required process and it could be a Security related one – it’s certainly caused crashes in a security-related Windows component, csrss.exe.

This might mean malware, it could also point towards a 3rd party security-related software interfering, there are other issues/combinations that might also provoke this. None of the dumps point directly to a 3rd party driver.

It’s an upgrade, so we need to look for old and potentially incompatible software/hardware, especially those that load 3rd party drivers.

Start by removing all 3rd party software that’s duplicating any built-in OS function – Vipre/Sunbelt/ThreatTrack (enable the built-in firewall and Defender instead) and PerfectDisk (since Vista, providing there’s plenty of free drive space, the built-in auto defrag is all that anyone really needs on a recent, fast, HDD). Also remove all ‘virtual’ software during troubleshooting, VBox, Clonedrive, etc.

The WD software for your external USB drives needs updating badly, one of the drivers is known to cause BSOD’s (though I’d expect the dump types to be different to these if it was the trigger here).

Try to find recent drivers for your Dell Wireless card (nwdelgobi3kfilter.sys etc. below) and any other Dell hardware (don’t upgrade the BIOS yet!).

Uninstall any Dell crapware that you don’t need/use.

Old/suspect 3rd party drivers for reference:
wdcsam64.sys Wed Apr 16 09:39:08 2008 (4805BB2C)
Western Digital SCSI Arcitecture Model (SAM) WDM driver
2008 driver version has known BSOD issues in Windows}http://support.wdc.com/product/download.asp or
SES driver update: http://wdc.custhelp.com/app/answers/detail/search/1/a_id/5419#
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys

CtClsFlt.sys Fri Sep 10 10:22:16 2010 (4C89F8C8)
Creative Camera Class Upper Filter Driver}http://support.creative.com/
http://www.carrona.org/drivers/driver.php?id=CtClsFlt.sys

nwdelgobi3kfilter.sys Sat Nov 13 01:25:26 2010 (4CDDE906)

nwdelgobi3kfilter.sys – this driver hasn’t been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]

nwdelserial.sys Tue Dec 14 22:55:39 2010 (4D07F5EB)

nwdelserial.sys – this driver hasn’t been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]

stdcfltn.sys Sat Jul 16 05:31:13 2011 (4E211411)
Disk Class Filter Driver for Accelerometer by ST MicroElectronics}Check with OEM, none at: http://www.st.com/internet/com/home/home.jsp or check with http://en.smartdevices.com.cn/Support/
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys

e1c62x64.sys Wed Nov 30 23:09:31 2011 (4ED6B7AB)
Intel(R) 82579V Gigabit Network Connection driver}http://downloadcenter.intel.com/
http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys

nwdelgobimbb.sys Fri Jan 20 19:43:06 2012 (4F19C3CA)

nwdelgobimbb.sys – this driver hasn’t been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]

o2sdjw7x64.sys Mon Apr 23 06:43:36 2012 (4F94EC08)
O2Micro Integrated MMC/SD controller}http://www.o2micro.com/
http://www.carrona.org/drivers/driver.php?id=o2sdjw7x64.sys

DellRbtn.sys Fri Aug 3 22:32:54 2012 (501C4386)
OSR Open Systems Resources Airplane Mode Switch Driver (as the driver name states}this may be available from Dell)
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys

PDFsFilter.sys Thu Aug 23 22:57:13 2012 (5036A739)
Acer eDataSecurity Management PSD Filter Driver}http://www.egistec.com/oem-acer001/program-update.aspx
http://www.carrona.org/drivers/driver.php?id=PDFsFilter.sys

lvbflt64.sys Tue Oct 23 03:10:38 2012 (5085FC9E)
Logitech Webcam Software driver}http://www.logitech.com/en-us/support-downloads
http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys

lvrs64.sys Tue Oct 23 03:11:24 2012 (5085FCCC)
Logitech Camera driver}http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys

lvuvc64.sys Tue Oct 23 03:12:08 2012 (5085FCF8)
Logitech USB Video Class Driver (WebCam)}http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys

speedfan.sys Sat Dec 29 20:59:35 2012 (50DF59B7)
SpeedFan}http://www.almico.com/sfdownload.php
http://www.carrona.org/drivers/driver.php?id=speedfan.sys

stwrt64.sys Tue Feb 5 10:07:25 2013 (5110D9DD)
SigmaTel High Definition Audio Codec}OEM – none at http://www.freescale.com/webapp/search/Serp.jsp?SelectedAsset=Downloads
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys

psi_mf_amd64.sys Thu Feb 7 09:28:21 2013 (511373B5)
Secunia Personal Software Inspector driver}https://secunia.com/vulnerability_scanning/personal/
http://www.carrona.org/drivers/driver.php?id=psi_mf_amd64.sys

ElbyCDIO.sys Mon Mar 4 09:21:51 2013 (513467AF)
CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD}http://cdrecord.berlios.de/private/cdrecord.html AnyDVD here: http://www.slysoft.com/en/support.html
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys

ST_Accel.sys Wed Mar 27 22:59:32 2013 (515379D4)
STMicroelectronics (STM)3-Axis Accelerometer Device Driver}http://www.st.com/web/en/catalog/sense_power/FM89/SC444#
http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys

stcvsm.sys Mon Jun 10 21:05:39 2013 (51B63193)
StorageCraft driver}http://www.storagecraft.com/software_update.php
http://www.carrona.org/drivers/driver.php?id=stcvsm.sys

VClone.sys Wed Jul 24 16:02:55 2013 (51EFEC9F)
VirtualCloneCD Driver by Elaborate Bytes AG}http://www.elby.de/products/clone_dvd/index.html
http://www.carrona.org/drivers/driver.php?id=VClone.sys

TeeDriverx64.sys Thu Sep 5 19:02:18 2013 (5228C72A)
Intel Management Engine Interface driver}http://downloadcenter.intel.com
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys

bcmwl664.sys Sat Dec 14 00:50:54 2013 (52ABAB6E)
Broadcom 802.11g Network Adapter – Dell Wireless 1390 WLAN Mini-Card}OEM – no wireless drivers available at
http://www.broadcom.com/support/
http://www.carrona.org/drivers/driver.php?id=bcmwl664.sys

BCM42RLY.sys Sat Dec 14 01:05:29 2013 (52ABAED9)
Broadcom iLine10(tm) PCI Network Adapter}http://www.broadcom.com/support/
http://www.carrona.org/drivers/driver.php?id=BCM42RLY.sys

LHidEqd.Sys Wed Mar 19 00:20:53 2014 (5328E2E5)
Logitech SetPoint Unifying KMDF HID Filter}http://www.logitech.com/en-us/support-downloads
http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys

LEqdUsb.Sys Wed Mar 19 00:20:55 2014 (5328E2E7)
Logitech SetPoint Unifying KMDF USB Filter}http://www.logitech.com/en-us/support-downloads
http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys

LMouFilt.Sys Wed Mar 19 00:21:03 2014 (5328E2EF)
Logitech SetPoint HID Filter Driver}http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys

LHidFilt.Sys Wed Mar 19 00:21:03 2014 (5328E2EF)
Logitech SetPoint HID Filter Driver}http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys

DDDriver64Dcsa.sys Wed May 28 20:58:54 2014 (53863FFE)
Dell Diags Device Driver. This is installed with Dell Client System Analyzer.}http://www.dell.com/support/
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys

iaStorA.sys Fri Jul 25 23:09:44 2014 (53D2D5A8)
Intel RST (Rapid Storage Technology) driver }http://downloadcenter.intel.com/Default.aspx XP
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys

sbwtis.sys Tue Aug 19 11:22:56 2014 (53F32580)
Sunbelt Personal Firewall TDI Inspection System}http://www.sunbeltsoftware.com/Home-Home-Office/Sunbelt-Personal-Firewall/
http://www.carrona.org/drivers/driver.php?id=sbwtis.sys

sbmount.SYS Mon Dec 29 16:57:08 2014 (54A187E4)
StorageCraft Driver}http://www.storagecraft.com/software_update.php
http://www.carrona.org/drivers/driver.php?id=sbmount.SYS

nvhda64v.sys Thu Apr 16 20:03:16 2015 (55300774)
nVidia HDMI Audio Device (nForce chipset driver)}http://www.nvidia.com/Download/index.aspx
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys

DellProf.sys Wed May 13 15:17:19 2015 (55535CEF)
Dell System Analyzer Control Device Driver. This driver is also found Dell Data Vault and other Dell software.}http://www.dell.com/support/
http://www.carrona.org/drivers/driver.php?id=DellProf.sys

WebExaminer64.sys Wed May 20 18:05:58 2015 (555CBEF6)

WebExaminer64.sys – this driver hasn’t been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.[/color]

sbapifs.sys Tue Jun 2 21:48:06 2015 (556E1686)
Sunbelt ActiveProtection Filter part of VIPRE/CounterSpy from Sunbelt Software (may be a part of Lavasoft protection also).}http://www.sunbeltsoftware.com/Support/ or the manufacturer of the product that’s installed
http://www.carrona.org/drivers/driver.php?id=sbapifs.sys

Apfiltr.sys Fri Jun 5 08:21:37 2015 (55714E01)
Alps pointing device}OEM – none at http://www.alps.com
http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys

DefragFS.SYS Tue Jun 9 13:49:05 2015 (5576E0C1)
PerfectDisk Defragmentation Support Driver}http://www.raxco.com/support/technical
http://www.carrona.org/drivers/driver.php?id=DefragFS.SYS

Dump analysis snippets, info only:

Code:

BugCheck C000021A, {ffffc0018249be70, ffffffffc0000006, 7ffee54a2ca0, 51f8d6f340}
Probably caused by : ntkrnlmp.exe ( nt!NtSetSystemPowerState+e8f )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
BugCheck EF, {ffffe000fca36780, 0, 0, 0}
Probably caused by : svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
BugCheck EF, {ffffe00027e9f780, 0, 0, 0}
Probably caused by : svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
BugCheck EF, {ffffe00011a32780, 0, 0, 0}
Probably caused by : csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
BugCheck EF, {ffffe001bc8ad780, 0, 0, 0}
Probably caused by : svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
BugCheck EF, {ffffe000e047f080, 0, 0, 0}
Probably caused by : svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
BugCheck EF, {ffffe0008a57d780, 0, 0, 0}
Probably caused by : csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
BugCheck EF, {ffffe000e3f03780, 0, 0, 0}
Probably caused by : svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
BugCheck EF, {ffffe001d71f0080, 0, 0, 0}
Probably caused by : svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
BugCheck EF, {ffffe0019a4fe080, 0, 0, 0}
Probably caused by : svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
BugCheck 154, {ffffe001350bd000, ffffd000241f8640, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!SMKM_STORE::SmStUnhandledExceptionFilter+22 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
BugCheck EF, {ffffe0000fe5e780, 0, 0, 0}
Probably caused by : svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“



SYSTEM UP-TIME
System Uptime: 0 days 0:24:45.128
System Uptime: 0 days 0:07:59.439
System Uptime: 0 days 0:09:13.891
System Uptime: 0 days 1:44:05.251
System Uptime: 0 days 1:59:46.095
System Uptime: 0 days 0:23:14.595
System Uptime: 0 days 0:22:09.844
System Uptime: 0 days 0:12:07.454
System Uptime: 0 days 1:08:33.834
System Uptime: 0 days 1:10:44.766
System Uptime: 0 days 0:31:49.312
System Uptime: 0 days 0:05:23.220



¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“




Built by: 10240.16545.amd64fre.th1.150930-1750
Debug session time: Sat Oct 17 23:17:11.363 2015 (UTC + 1:00)
System Uptime: 0 days 0:24:45.128
BugCheck C000021A, {ffffc0018249be70, ffffffffc0000006, 7ffee54a2ca0, 51f8d6f340}
Probably caused by : ntkrnlmp.exe ( nt!NtSetSystemPowerState+e8f )
BUGCHECK_STR:  0xc000021a_csrss.exe_Terminated
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
Built by: 10240.16545.amd64fre.th1.150930-1750
Debug session time: Sat Oct 17 22:51:49.676 2015 (UTC + 1:00)
System Uptime: 0 days 0:07:59.439
BugCheck EF, {ffffe000fca36780, 0, 0, 0}
Probably caused by : svchost.exe
BUGCHECK_STR:  0xEF
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
Built by: 10240.16545.amd64fre.th1.150930-1750
Debug session time: Sat Oct 17 17:15:24.188 2015 (UTC + 1:00)
System Uptime: 0 days 0:09:13.891
BugCheck EF, {ffffe00027e9f780, 0, 0, 0}
Probably caused by : svchost.exe
BUGCHECK_STR:  0xEF
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
Built by: 10240.16545.amd64fre.th1.150930-1750
Debug session time: Sat Oct 17 15:26:31.548 2015 (UTC + 1:00)
System Uptime: 0 days 1:44:05.251
BugCheck EF, {ffffe00011a32780, 0, 0, 0}
Probably caused by : csrss.exe
BUGCHECK_STR:  0xEF
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
Built by: 10240.16545.amd64fre.th1.150930-1750
Debug session time: Sat Oct 17 13:41:33.392 2015 (UTC + 1:00)
System Uptime: 0 days 1:59:46.095
BugCheck EF, {ffffe001bc8ad780, 0, 0, 0}
Probably caused by : svchost.exe
BUGCHECK_STR:  0xEF
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
Built by: 10240.16545.amd64fre.th1.150930-1750
Debug session time: Sat Oct 17 11:41:07.892 2015 (UTC + 1:00)
System Uptime: 0 days 0:23:14.595
BugCheck EF, {ffffe000e047f080, 0, 0, 0}
Probably caused by : svchost.exe
BUGCHECK_STR:  0xEF
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
Built by: 10240.16545.amd64fre.th1.150930-1750
Debug session time: Sat Oct 17 11:17:11.142 2015 (UTC + 1:00)
System Uptime: 0 days 0:22:09.844
BugCheck EF, {ffffe0008a57d780, 0, 0, 0}
Probably caused by : csrss.exe
BUGCHECK_STR:  0xEF
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
Built by: 10240.16545.amd64fre.th1.150930-1750
Debug session time: Sat Oct 17 10:54:20.751 2015 (UTC + 1:00)
System Uptime: 0 days 0:12:07.454
BugCheck EF, {ffffe000e3f03780, 0, 0, 0}
Probably caused by : svchost.exe
BUGCHECK_STR:  0xEF
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
Built by: 10240.16545.amd64fre.th1.150930-1750
Debug session time: Sat Oct 17 10:41:36.132 2015 (UTC + 1:00)
System Uptime: 0 days 1:08:33.834
BugCheck EF, {ffffe001d71f0080, 0, 0, 0}
Probably caused by : svchost.exe
BUGCHECK_STR:  0xEF
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
Built by: 10240.16545.amd64fre.th1.150930-1750
Debug session time: Sat Oct 17 09:32:24.063 2015 (UTC + 1:00)
System Uptime: 0 days 1:10:44.766
BugCheck EF, {ffffe0019a4fe080, 0, 0, 0}
Probably caused by : svchost.exe
BUGCHECK_STR:  0xEF
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
Built by: 10240.16545.amd64fre.th1.150930-1750
Debug session time: Sat Oct 17 08:20:57.609 2015 (UTC + 1:00)
System Uptime: 0 days 0:31:49.312
BugCheck 154, {ffffe001350bd000, ffffd000241f8640, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!SMKM_STORE::SmStUnhandledExceptionFilter+22 )
BUGCHECK_STR:  0x154
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“
Built by: 10240.16545.amd64fre.th1.150930-1750
Debug session time: Sat Oct 17 07:48:31.518 2015 (UTC + 1:00)
System Uptime: 0 days 0:05:23.220
BugCheck EF, {ffffe0000fe5e780, 0, 0, 0}
Probably caused by : svchost.exe
BUGCHECK_STR:  0xEF
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨“

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Satrow,

Wow, thank you so much for putting that much work into my problem. I have looked at everything you have pointed out and my plan is to start going through it one item at a time so that I can hopefully pinpoint which one is the cause. I will report back here with any new news.

Thanks again,

Bob

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Progress report,

As of 8:45 the system seems stable. I updated the driver for my Ethernet adapter to e1c64x64.sys dated 5/2/2014, the latest one on Intel’s site. Updated the WD drivers to 12/16/2014. Removed Vipre anti-virus, Virtualbox, Secunia PSI and Perfect Disk. I have used all of these for a long time and had no problem with them so it must have been something new. As I said this started on Win 7 and I had several periods were there were no problems. I will start adding them back one at a time with new downloads from their respective sites. I will stick with Vipre as I like it better than Defender. I will however leave Perfect Disk off. I will also continue updateing old drivers. I found that some you listed were in the Windows.old folder structure so I will ignore those. Thank you again a thousand times over for your help. If anything new pops up I will let you know.

Bob

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Nice work, Bob.

Don’t be in too much of a hurry to go back to Vipre, it doesn’t seem to be any better than MSE/Defender and it has more false positives: http://chart.av-comparatives.org/chart1.php

All the drivers I listed were those that were loaded when the crashes occurred, they would not have been loaded from the Windows Old folder. You can setup DriverView (http://www.nirsoft.net/utils/driverview.html) to display the non-MS loaded drivers with their dates and locations, etc., this will help you (my setup attached for W7 SP1, your driver dates should really be newer than W8.1 – 2012/13 or newer, anything older would be more likely to be troublesome, avoid when you can).

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satrow,

After a couple of days I got several more dumps but did not post back here as I was still trying to get drivers updated. Today I updated Dell and Intel drivers and when done I started verifier again. I went downstairs for a bit and when I came back up I found the machine had died 3 times. The second dump at 9:51 this evening looks different. I found an entry with verifier in it. Still have no idea what I am looking at. I have zipped them up along with a pfd of the output of driverview and am uploading them. Glad I have a second machine to use for this forum. Do you want me to run the whole data collection routine again?

Please take a look and see if anything jumps out. The last driver I updated was the Intel video.

Thanks,

Bob

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Satrow,

I have left the driver verifier running througout my testing and updating of drivers. The file named 103115-23578-01.dmp is the one with the driver verifierviolation. I will upload the dump and a couple others that have his since the last group I uploaded. There are only 3 in the latest zip file.

I appreciate you willingness to help those of us who do not have the skills required to read these dumps.

Thank you,

Bolb

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Hi jwoods,

Thanks for looking at this for me I appreciate it very much. I performed the steps you suggested and am attaching the files you requested plus a few more dumps as I will explain next. The perfmon had a couple of things flagged as you can see from the pdf file. After I ran the DISM step and tried to boot to safe mode I found that the system was so unstable it could not boot to safe mode. The four dumps starting at 4:57 are my attempts to enter safe mode. Oddly enough the system would boot normally. Confused me! I ran sfc in normal mode and the scan found no errors. the output of the findstr is in the archive zip file along with the printout from perfmon.

Where can I get a tutorial on reading the dumps or some software better than blueviewer? I have an ISO of the Windows 10 PRO install disk, I will take a look at that.

Thanks again for the help,

Bob

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Hi,

I did run the DISM command and it appeared to complete normally. It was after this step that I was unable to boot to safe mode. There were no devices that showed a yellow or red icon. The unknown device tv_ConfigMgrErr28 may be associated with a LCD TV that I have. The device shows as [TV]UN45D6050 under digital media devices. I don’t know why it show in device manager at all as it is hooked to the network by wifi.

Bob

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Hi,

I just reran perfmon and got different results. File attached.

Bob

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I will follow your advice, starting tomorrow. I am getting sleepy now.

Bob

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I am setting up to follow your suggestions, but a trip to the doctor today has resulted in a diagnosis of pneumonia. I am going to have to back off for a bit. I will keep you updated when I am able.

Bob

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Mr Woods,

Between fits of coughing today I have been cleaning up more of the trash Microsoft left around during the upgrade. The unknown device turned out to be the ST Microelentronics driver for their 3-axis digital accelerometer. I found the latest driver avail able and installed it. Windows said the install went clean but after rebooting I now get a yellow triangle because Windows says it cannot load the drivers required for the device. When I look at the driver details, all 4 files they say they want exist in the directories they want them in. I also cleaned up a lot of errors out of the windows system event logs. It seems that even though Microsoft has removed The Windows Media Center from Windows 10 they haven’t removed the empty directory structure or the tasks in task manager. The event log is a lot cleaner now but still has some warnings I will look at tomorrow after returning from the doctor. I had to stop driver verifier because I could not do a restart with out another bluescreen being generated. I have only been getting 20 minutes of run time without a bluescreen so I may just go for the in-place update. If I can keep the system up long enough.

Thank you a lot for the direction and help! You and satrow have really been a wonderful resource. I have downloaded and installed the Windows Development Toolkit on my other machine, a t1700 desktop well mini-tower actually, that is still running Win 7 PRO. I will start learning ASAP. Just for grins I loaded both a memory-dump and a minidump. Both times I was met with warnings that the symbol tables could not be found. Actually never thought I would be learning to read dumps again. I was a member of the ASP/JES3 change and development teams early in my IBM career. I could read dumps and do hex arithmetic in my head. Little systems, only took two or three large rooms to hold them.

Thanks again,

Bob

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Mr Woods,

I did a refresh install of Win 10 and the system ran flawlessly for 4 1/2 days. This evening I got two more bluescreens. The first pointed to csrss.exe and the second to svchost. Learning a little about dump reading. After the two dumps it is again running fine. I have again scanned the drive with both Malwarebytes and Superantispyware. I am currently using Windows Defender as the primary virus protection. The weird thing about these two dumps is that the first happened after I had left the computer to it’s own devices for about 4 hours. I was out of the house when it bluescreened. after taking the dump and rebooting it sat idle for 19 minutes and then did it again. When I returned it was setting quietly on the lock screen. I logged in and it has been running fine since. This is one strange beast. I keep updating drivers and cleaning up the trash so hopefully I will get it stable for good. A clean install is the last resort because I have a lot of programs that I would have to reinstall and may loose a lot of email I need to keep.

Thanks yet again for all the help you have given me. Just wanted to give you an update.

Bob

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Hi,

I am feeling much better, I think I have about conquered it. I took a look at the administrative logs and did not see anything that really jumped out. The only red flag errors were saying I died, took a dump and rebooted. I have looked at process monitor but not really learned it. I will spend some time tomorrow and get it setup and running. I have attached the new dumps. Thanks for offering to look at them.

Bob

P.S. I tried to send the memory.dmp but I could not get 7Zip to compress it enough. Any ideas on that.

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Mr Woods,

The system has been running solid for three days now. Since the time of the last dump I am attaching. There was one big cumulative update to Win 10 yesterday, thee 13th, and a huge one tonight, the 14th. I am hoping that either or both will provide more stability. I have gone back and looked at the list of drivers you sent and I am pasting the results of my work on it in this post. Before I do that, would you please let me know what command in windbg you used to create the driver list. I have found and used lmnt whish does create a list of drivers but it also includes a lot of other stuff. It also does not show the info in parans, the name of the driver. I am trying to make myself for self reliant when it comes to this kind of thing but it is turning out to be a slow process.

Copy the following device driver info to the clipboard and paste into notepad. It should show up formatted so it is easy to read. You will find my comments after the driver info you sent.

fffff800`dce90000 fffff800`dcee4000 lvrs64 (deferred)
Image path: SystemRootsystem32DRIVERSlvrs64.sys (Logitech Kernel Audio Improvement Filter Driver)
Timestamp: Mon Oct 22 19:11:24 2012 (5085FCCC)

According to Logitech website this is the latest driver available and is listed as being for Win 10.

fffff800`dd100000 fffff800`dd10c000 ElbyCDIO (deferred)
Image path: SystemRootSystem32DriversElbyCDIO.sys (Elaborate Bytes AG ElbyCD Windows x64 I/O driver)
Timestamp: Mon Mar 04 01:21:51 2013 (513467AF)

Installed new version which states win 10 support, driver in system32/drivers is listed as 12/20/2014.

fffff800`dd1f0000 fffff800`dd9a7000 bcmwl664 (deferred)
Image path: SystemRootsystem32DRIVERSbcmwl664.sys (Broadcom 802.11 Network Adapter wireless driver)
Timestamp: Fri Dec 13 16:50:54 2013 (52ABAB6E)

Installed new version, driver in system32/drivers is listed as 1/14/2914

fffff800`deee0000 fffff800`deef3080 o2sdjw7x64 (deferred)
Image path: SystemRootSystem32driverso2sdjw7x64.sys (O2Micro SD Reader Driver (AMD64)
Timestamp: Sun Apr 22 22:43:36 2012 (4F94EC08)

This is the drivers currently installed. I have not been able to find a newer version.

fffff800`df0f0000 fffff800`df0fa000 DellRbtn (deferred)
Image path: SystemRootSystem32driversDellRbtn.sys (OSR Open Systems Resources, Inc. Airplane Mode Switch Driver)
Timestamp: Fri Aug 03 14:32:54 2012 (501C4386)

Driver in system32/drivers is dated 10/13/2015.

fffff800`df190000 fffff800`df19e000 VClone (deferred)
Image path: SystemRootSystem32driversVClone.sys (Elaborate Bytes AG Virtual CloneDrive storage miniport)
Timestamp: Wed Jul 24 08:02:55 2013 (51EFEC9F)

After installing new version of software, this is still the latest driver available.

fffff800`df2d0000 fffff800`df358000 stwrt64 (deferred)
Image path: SystemRootsystem32DRIVERSstwrt64.sys (IDT PC Audio)
Timestamp: Mon Feb 13 20:26:45 2012 (4F39E285)

I have not been able to find a newer version.

fffff800`df3d0000 fffff800`df3d3880 wdcsam64 (deferred)
Image path: SystemRootSystem32driverswdcsam64.sys (Western Digital WD SCSI Architecture Model (SAM) driver)
Timestamp: Wed Apr 16 01:39:08 2008 (4805BB2C)

In device manager the driver shows as ver 1.0.10.0 dated 12/16/2014

fffff800`df560000 fffff800`df58afe0 CtClsFlt (deferred)
Image path: SystemRootsystem32DRIVERSCtClsFlt.sys (Creative Technology Video Class Upper Filter Driver 64-bit)
Timestamp: Fri Sep 10 02:22:16 2010 (4C89F8C8)

Have not been able to find a newer version

fffff800`e00d0000 fffff800`e0137000 nwdelgobimbb (deferred)
Image path: SystemRootSystem32driversnwdelgobimbb.sys (Novatel Wireless USB NDIS Miniport Driver)
Timestamp: Fri Jan 20 11:43:06 2012 (4F19C3CA)

Driver in system32/drivers is dated 11/30/2012

fffff800`e0140000 fffff800`e0179280 nwdelserial (deferred)
Image path: SystemRootsystem32DRIVERSnwdelserial.sys (Novatel Wireless USB Modem/Serial Device Driver)
Timestamp: Tue Dec 14 14:55:39 2010 (4D07F5EB)

Driver in system32/drivers is dated 11/30/2012

I tried a driver update program but was very disappointed in the results of the scan it performed. It only looked at the main system drivers and essentially told me almost every one of them was out of date. Just uninstalled it without paying the $20 to register it. Do you know of a good driver updater?

I have run a memory diagnostic for 13 hours and it found no failures. According to the Dell service guy the Dell diags are not very good and he pointed me to a standalone diagnostic which seemed to be very thorough.

I have attached the perfmon report and it seems to be all green. I have been running procmon and have quite a nice collection of pml files. I have looked through several and discovered that I am not sure what I am looking at in these any more than a dump. I have not seen anything that looked severe. Mostly name not found, invalid parameter and no such file. What should I be looking for?

I hope this is the last time I must bother you with this. I am hoping that it keeps running as solid as it has the last 3 days.

Thank you yet again for all your help.

Bob

Reply | Quote

IMO there is no such thing as a good driver updater, they are either scams or flaky. The only place to look for updated drivers is the manufacturers web site.

I’d keep an eye on the system and only bother with diags if you get another BSOD.

cheers, Paul

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The command driverquery will list all of the divers in your system but may not be what you want.

However, this free 3rd party program can tell you if any of the drivers are troublesome with the “traffic” lights.

http://www.nirsoft.net/utils/installed_drivers_list.html

Norton 360 blocked this for me but that may just have been Norton which has blocked legit programs for me in the past.

Windows SmartScreen Firewall didn’t challenge it.

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Paul T,

Thanks for the reply. I was pretty sure that driver update programs were of not much use, but I was getting a little frustrated with trying to find updates for some of the older drivers I have installed. My plan is to keep watch and hope for the best after the recent updates to Win 10.

Sudo15,

Thanks for replying. I tried the command you suggested but unfortunately it did not work. I tried a couple of formats, see thee output below.

0: kd> !driverquery
No export driverquery found
0: kd> !drivers query

The !drivers command is no longer supported.

Please use the ‘lm t n’ command.
Consult the debugger documentation for the supported ‘lm’ command options.

The WinDbg “Modules” window can also be used to display timestamps.
The “Modules” window supports sorting on name or timestamp values

^ Extra character error in ‘!drivers query’

Thanks for the pointer to IinstalledDrivers. Someone else had pointed me to another version of this program from the same organization called DriverView. The one you suggested is better I think because it actually displays the dates for the drivers were the other displays mostly N/A in date fields. I now have it installed.

Thank you both again, I really appreciate the help I have received in this forum,

Bob

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Hi all,

Wanted to post an update. Should have kept my mouth shut, as on the morning of the 15th the system bluescreened 10 times. It started at 12:41 AM on the 15th while the system was not in use, I was in bed. I don’t know if the pattern helps anyone but it blew at the following times.

12:41 AM, 1:02 AM, 2:22 AM, 2:40 AM, 3:17 AM, 3:36 AM, 4:13 AM, 4:32 AM, 4:52 AM and 5:11 AM.

Since the last one everything has been running beautifully. I looked at all of the dumps and found that the probable cause of the failure was the following,

Dumps are numbered starting from 12:41.

Dump 1 ntkrnlmp.exe
Dumps 2 & 6 svchost.exe
Dumps 3-5 & 7-10 csrss.exe

With my so far limited skills at dump reading that is as far as I could get. I will attach the dumps if anyone wants to take a look. Unfortunately, I forgot to restart procmon so I don’t have that file. I keep it running all the time now.

Anyway, as I said it has been running solid since that morning. I have not made any additional changes and will not for a while.

This is a strange one.

Thanks again for all the help provided here,

Bob

Reply | Quote

I had a similar problem a couple of years ago with a then new computer running Windows 8.0. It kept blue-screening randomly and often. I also got occasional corruptions to Windows files. We tried re-installing everything with clean installs of Windows, checking for the latest drivers, running all sorts of diagnostics and malware detectors. updating the BIOS, etc. Finally, one day I tried plugging my computer into a different wall outlet down the hall (using an extension cord) that was on a different circuit. All of the BSODs stopped. It turned out that a combination of electronics on the same circuit were occasionally overloading that circuit when Windows called on some extra resource such as reading an external drive or the like. I eventually moved a laser printer that shared the circuit and was always on and I could run my computer fine from the original wall plug. Not one BSOD since, even with upgrades to Windows 8.1 and then to 10.

You might want to try plugging your computer in elsewhere and see if there is a change in the behavior.

Reply | Quote

I had a similar problem a couple of years ago with a then new computer running Windows 8.0. It kept blue-screening randomly and often. I also got occasional corruptions to Windows files. We tried re-installing everything with clean installs of Windows, checking for the latest drivers, running all sorts of diagnostics and malware detectors. updating the BIOS, etc. Finally, one day I tried plugging my computer into a different wall outlet down the hall (using an extension cord) that was on a different circuit. All of the BSODs stopped. It turned out that a combination of electronics on the same circuit were occasionally overloading that circuit when Windows called on some extra resource such as reading an external drive or the like. I eventually moved a laser printer that shared the circuit and was always on and I could run my computer fine from the original wall plug. Not one BSOD since, even with upgrades to Windows 8.1 and then to 10.

You might want to try plugging your computer in elsewhere and see if there is a change in the behavior.

Did you ever make sure the electrical wires were still attached well to the outlet? The wires at the breaker box as well. Things have a habit of loosening up over time and loose connections can cause noise and FIRES.

:cheers:

Edit regarding laser printers. They seem to have a big current draw when starting up. We had a half million buck machine called a cios that had a UPS for 8 or 9 computers and a laser report printer. The system kept crashing and took about 1/2 hour to get up again (assuming the inkjet printers didn’t c*&( out as well) Took the day crew several weeks to figure out the UPS was undersized for the installation we had. :cheers:

Just because you don't know where you are going doesn't mean any road will get you there.

Reply | Quote

Hi,

I had never thought of that. I do have a lot of stuff on the circuit. Two computers, multiple external drives, scanner, laser printer and three displays (four if you count the laptop screen). About the only thing I can move is the laser printer since it is networked. I might try that. I did turn off four of the externals but don’t remember when but I believe it was early this month so they would have been off for the last group of dumps.

Thanks for the tip,

Bob

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I believe that starting with Windows 8, Windows became more sensitive to power fluctuations since my previous Windows 7 setup worked fine with the same setup. Why I can’t say but possibly the changes to improve power efficiency might have something to do with it.

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BTW, if that does turn out to be the problem I would suggest you run sfc.exe /scannow after you have confirmed the solution. That BSOD problem can leave corrupted Windows files that may need repair.

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I have actually never run Windows 8. My problem started sometime ago while still running Windows 7. I have run sfc several times now so I am trying to stay ahead of those possibilities. I will be moving the laser printer as soon as I can find a switch to put in next to my router. Should keep my big mouth shut, but it has run all week with no dumps. Hope it keeps up.

Bob

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Unfortunately it seems you have an intermittent hardware issue, possibly memory or mobo. They are always the worst to find / fix.

cheers, Paul

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Paul,

You may be right. However the mobo was just replaced about 4 weeks ago along with the internal hard drive to try and find a solution to this problem. It actually may have to be replaced again as one of the USB 3.0 ports no longer recognizes an external hard drive when you plug it in. Glad I have the extended warranty on this machine. I have run extensive, 13+ hours, memory tests with no failures there. With memory being fairly cheap I just may replace the two 4GB simms with two 8 GB simms. More memory never hurt anybody.

About an hour after my last post I came back up to my office. The system had just been sitting idle. I clicked on an email in Thunderbird and got a not responding message in the top bar. At this point the system was unusable. As I moved the mouse pointer to various spots, task bar or other apps that were started but in the background, nothing happened immediately. A little later, the preview of the apps I had moved the mouse over appeared, stayed a while and went away. I just let it set and after about 30 minutes it finally bluescreened. The dump showed that it was ntoskrnl.exe that had failed. Since restarting it has again been running fine. I will keep looking at it and try and learn some more about reading these dumps. It has been many moons since I did this level of debugging and thought it was behind me. Oh well, something to keep my poor 70 year old brain active.

Thanks,

Bob

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David,

I have not checked that. It is a good idea even if it turns out to have nothing to do with the problem.

Bob

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Hi everyone,

I thought it might be nice if I posted the status of my laptop after many different things were tried, many suggested by you all, and hardware changes made. I wound up having the hard disk replaced twice, the mother board replaced three times and a communications daughter board replaced once. It has been three weeks since the Dell rep was last here and I have had only one bluescreen. The laptop is a lot more stable. If I have only one every three weeks I can live with it. I will continue to try and find the ultimate solution and if I ever do I will post back again. I am sure glad I bought the warranty extension and the pro support as the amount I would have had to pay for the three mother boards far exceeds what I originally paid for the laptop not to mention the cost of the two hard disks and the daughter board.

Thanks again to all of you that offered help! I really appreciate your willingness to help me get through this problem.

Bob

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Hi Bob… Many thanks for the followup. Hope that everything goes well from here onwards…

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After all that you still have bluescreens?! That suggests some other cause.
I assume the memory has been changed?
Is the screen shorting out the power? Keyboard same?

cheers, Paul

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The last dumps uploaded suggest that many of those same old/3rd party drivers are still loaded, could we have an upload of a bunch of the latest dumps, please?

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