Problem installing from CD ROM

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Hi! I hope someone can help me out of this jam….

I just recently upgraded my PIII pc with a cd rom (a TEAC CD 224E, to be exact). It was completely plug & play, no drivers, no software, no nothing.

Yesterday I tried to install a program on my pc. The error message I get is “Setup file is linked to missing export Version.dll.” I have also gotten “Device attached to the system is not functioning” and a single “Kernel32.dll” error.

I have verified that the disc is fine, as it will install properly on 2 other machines. The CD ROM _appears_ to be working: I can explore the cdrom, run a program from the cd rom, and open a file (pdf, doc, html) from the cdrom. I have tried running Setup for a different program and got the same variety of errors.

So, basically, it seems like the setup of a program is the problem. But is it a cdrom problem or an OS (Win98SE) problem? Does anyone know of a solution? I’ve been all over the MS web site and the web and can’t seem to find this exact problem….

Any helps or hints are HIGHLY appreciated!

Cecilia 🙂

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What is the program you tried to install? If the drive seems to work OK, I would imagine it’s not the drive and I can’t imagine it’s a Win98 problem. Seems like it might be the program you’re trying to install.

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I thought of that, too, since I can “explore” the cd with the drive. I tried installing two different things: one was the drivers for a cordless mouse, the other was WinFaxPro. Both give similar errors. I can install both on a different pc, which leads me to think that it’s not the disks.

Added information: I also tried uninstalling/removing the drive and reinstalling. According to TEAC (maker of the drive), there are no drivers for this drive at all. I checked driverguide.com and found a single driver that did nothing for this drive.

The only reason I thought it might be a Win98 problem is the Kernel32.dll error that I got. But it doesn’t seem likely because Win98 didn’t have any problems before this drive. But since it’s a driverless drive and I can explore and open files from it, how can it be the drive?

I’m so lost….

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(Edited by Phil Rabichow on 13-Jan-04 17:04. to add information about sfc)

I don’t know if this will help, but you can repair some registry errors by booting to a DOS prompt (not a DOS window) & then typing:

smartdrv.exe 8196 16
scanreg /fix /opt

& pressing enter after each line. Windows will rebuild the registry.

You can also check for corrupt DLL files by running the System File Checker:
Start/Run & type

sfc

& press enter. This will allow you to restore corrupt files, if any, from your Win98 CD-ROM.
Hope this helps,

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Well, I tried the whole system file checker thing. I replaced a number of dlls, some of which apparently are not on my Win98SE cd (gdi32.dll, setupx.dll, kernel32.dll). I’m still getting the Kernel32.dll error (The setup.exe is linked to missing export kernel32.dll). I didn’t know about the registry fix thing but will try later today.

At this point, I’m pulling my hair out and considering just reinstalling the OS. Uggggh.

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Well, I tried the whole system file checker thing. I replaced a number of dlls, some of which apparently are not on my Win98SE cd (gdi32.dll, setupx.dll, kernel32.dll). I’m still getting the Kernel32.dll error (The setup.exe is linked to missing export kernel32.dll). I didn’t know about the registry fix thing but will try later today.

At this point, I’m pulling my hair out and considering just reinstalling the OS. Uggggh.

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(Edited by Phil Rabichow on 13-Jan-04 17:04. to add information about sfc)

I don’t know if this will help, but you can repair some registry errors by booting to a DOS prompt (not a DOS window) & then typing:

smartdrv.exe 8196 16
scanreg /fix /opt

& pressing enter after each line. Windows will rebuild the registry.

You can also check for corrupt DLL files by running the System File Checker:
Start/Run & type

sfc

& press enter. This will allow you to restore corrupt files, if any, from your Win98 CD-ROM.
Hope this helps,

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Please post back on how you make out with Phil’s suggestion. It sure sounds like something messed up in the Windows installation, rather than the drive. I wonder if one way to test that theory might be to copy the entire contents of a CD that you’re trying to install, to a temporary folder on the hard drive? Then you could try running the SETUP.EXE from that temp folder to see if it also fails. (assumes you’ve got space on your drive)

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Please post back on how you make out with Phil’s suggestion. It sure sounds like something messed up in the Windows installation, rather than the drive. I wonder if one way to test that theory might be to copy the entire contents of a CD that you’re trying to install, to a temporary folder on the hard drive? Then you could try running the SETUP.EXE from that temp folder to see if it also fails. (assumes you’ve got space on your drive)

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I thought of that, too, since I can “explore” the cd with the drive. I tried installing two different things: one was the drivers for a cordless mouse, the other was WinFaxPro. Both give similar errors. I can install both on a different pc, which leads me to think that it’s not the disks.

Added information: I also tried uninstalling/removing the drive and reinstalling. According to TEAC (maker of the drive), there are no drivers for this drive at all. I checked driverguide.com and found a single driver that did nothing for this drive.

The only reason I thought it might be a Win98 problem is the Kernel32.dll error that I got. But it doesn’t seem likely because Win98 didn’t have any problems before this drive. But since it’s a driverless drive and I can explore and open files from it, how can it be the drive?

I’m so lost….

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What is the program you tried to install? If the drive seems to work OK, I would imagine it’s not the drive and I can’t imagine it’s a Win98 problem. Seems like it might be the program you’re trying to install.

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If it worked until you installed a new piece of hardware, it seems a strong indication that the hardware is not working properly. If you recently purchased it, take it back and exchange it for a new one. If both do the same thing, then I would think it was not playing nicely with other hardware components. But at the very least you have confirmed that it is not a problem with the CD drive itself.

Hold off on reinstalling Windows 98. It may well do nothing, and should be held off for a last resort.

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If it worked until you installed a new piece of hardware, it seems a strong indication that the hardware is not working properly. If you recently purchased it, take it back and exchange it for a new one. If both do the same thing, then I would think it was not playing nicely with other hardware components. But at the very least you have confirmed that it is not a problem with the CD drive itself.

Hold off on reinstalling Windows 98. It may well do nothing, and should be held off for a last resort.

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