Printer trays (WinXP OXP&2k)

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I have a standard letter template that I am trying to get staff to use. However, they are reluctant as the first page never prints to the required tray. The system printer is an HP 4000 with 4 trays. I am reluctant to assign the trays in the document as some staff have desk printers and they will come to me complaining the letter won’t print!

The letter has a section break after the greeting line. This to is facilitate a header on the subsequent pages if required

Can anyone help with this?

I have attached the template

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Is the problem that they don’t like to use the Page Setup dialog or that even if they set the tray the printer does not obey? A problem I have with HP4050 TN is that after printing an envelope on the “manual tray” (Tray 1), the printer often fails to reset to letter sized paper (or should I say, Word fails to reset the printer) and thereafter disregards attempts to print on the multipurpose tray (also Tray 1) which contains nice bond paper at all other times. The solution is to spring for an expensive envelope loader attachment, but I haven’t quite hit the frustration level that will open my wallet for that just yet.

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Even when the trays are set manually the printer ignores the first instruction to print from tray 2 and prints from the default (tray 4 bulk)

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If it’s not a problem in the printer with what “form” it thinks it has in Tray 2, could it have something to do with the Continuous section break? I don’t know how Word is supposed to determine the proper settings if a single page has inconsistent tray assignments due to a section break…

Can you explain in more detail why you need it? Maybe the “different first page” headers and footers can take care of this issue of a different header?

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We have a similar problem controlling our HP4100, where the printer refuses to load from the correct tray. This can happen after a tray has become empty, changed paper type (eg envlopes) or for no particular reason at all (eg printer driver on one PC).

On the WInXP machines, under the “NT forms” tab, for the printer driver we clear all Form/Tray assignments (setting them to unspecified), leaving the paper handling to Word. This has worked whether we are printing to the 4100 (3 trays) or a local printer (2 trays).

HP forums are full of similar complaints & it appears to be a printer driver problem and not a Word problem.

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