We’re having a problem printing some Word documents where Microsoft Word seems to calculate a bottom margin of approximately 2.7 inches (or the left margin in landscape mode) when printing to a few of our Laserjet printers (mostly 4050s, but some 4000s and 4100s). That is, when Word prints, it simply ignores the bottom of the page (it does not insert a soft break at the appropriate location).
Our printers are installed on the server side in an NT environment; all of the printers installed are using the PCL 5e driver. In one case, changing the driver to the PCL 6 seems to remedy the problem (but another user did not benefit from changing the driver). In any case, I was told that there were “known issues” printing from Word using a PCL 6 driver by our network guy–but they can’t seem to recall what those issues are.
Does anyone have any suggestions for what/where to look to try to solve this issue? Also, does anyone have any suggestions on what printer drivers work best/worst with Word on the Laserjet 4000-4100 series?
Thanks!