Preview updates cause issues – KB5043145

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Microsoft is investigating reports of reboot issues

Status Investigating

Affected platforms Client Versions Message ID Originating KB Resolved KB Windows 11, version 23H2 WI899932 KB5043145 – Windows 11, version 22H2 WI899933 KB5043145 –

Microsoft has received some customer reports of devices restarting multiple times or becoming irresponsive with blue or green screens after trying to install the September 2024 non-security preview Windows update (the Originating KBs listed above). According to the reports, some devices automatically open the Automatic Repair tool after repeated reboot attempts. This tool tries to diagnose and resolve common issues that might prevent your device from booting properly. In some cases, BitLocker recovery can also be triggered. If you have experienced this issue, please use Feedback Hub to file a report and provide more details. This information helps us expedite our investigation. To learn how to use Feedback Hub, see Send feedback to Microsoft with the Feedback Hub app. Next steps: We are currently investigating this issue. We will provide an update when more information is available.

Susan Bradley Patch Lady/Prudent patcher

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For what it’s worth it installed on my 23H2 with no problems.

Barry
Windows 11 v23H2

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This update bricked my Mini PC,Keyboard and mouse usb not working. had to use backup drive

On my Ryzen laptop it worked fine.

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Files missing. No update.

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Microsoft is investigating reports of reboot issues

Status Mitigated

Affected platforms Client Versions Message ID Originating KB Resolved KB Windows 11, version 23H2 WI899932 KB5043145 – Windows 11, version 22H2 WI899933 KB5043145 –

Microsoft has received some customer reports of devices restarting multiple times or becoming irresponsive with blue or green screens after trying to install the September 2024 non-security preview Windows update (the Originating KBs listed above). According to the reports, some devices automatically open the Automatic Repair tool after repeated reboot attempts. This tool tries to diagnose and resolve common issues that might prevent your device from booting properly. In some cases, BitLocker recovery can also be triggered. This issue also causes USB and Bluetooth connections to fail in some devices. Hardware connected via USB and Bluetooth, such as keyboards, memory sticks, printers, and wireless mouses, no longer work after installing the update. In these cases, the USB Host Controller under the Device Manager displays a yellow exclamation mark.   Resolution: This issue is resolved using Known Issue Rollback (KIR). Please note that it might take up to 24 hours for the resolution to propagate automatically to consumer devices and non-managed business devices and business devices that are not managed by IT departments. Restarting your Windows device might help the resolution apply to your device faster. For enterprise-managed devices managed by IT departments that have installed the affected update and encountered this issue, IT administrators can resolve it by installing and configuring the Group policy listed below. The special Group Policy can be found in Computer Configuration -> Administrative Templates -> <Group Policy name listed below>. For information on deploying and configuring these special Group Policy, please see  How to use Group Policy to deploy a Known Issue Rollback.   Group Policy downloads with Group Policy name: Download for Windows 11 23H2 and Windows 11 22H2:  Windows 11 22H2 KB5043145 240904_041021 Known Issue Rollback   Important: You will need to install and configure the Group Policy for your version of Windows to resolve this issue. You will also need to restart your device(s) to apply the group policy setting.   Next Steps: We are working to include the resolution in a future Windows update. Once the update with the resolution is released, organizations will not need to install and configure this Group Policy to address this issue.

Susan Bradley Patch Lady/Prudent patcher

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