Phoenix BIOS boot sequence problem

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Hi!

I’m a longtime subscriber and I’ve encountered a problem that totally baffles me! I hope someone can help.

I’m helping a friend with her computer (she’s not very proficient). For some reason her password no longer works on her Acer 7741z with Windows 7 Home Edition. Even the hint is the same as the beginning of her password. I found a third party password utility that I burned onto a disk (She has no restore disk for the Acer).

Amazingly, when I go into the BIOS (Phoenix SecureCore Setup Utility), I can’t get the boot order resequenced to start with the CD/DVD first. The F5/F6 doesn’t move the devices up and down as the instructions indicate. I found someone elsewhere suggesting num lock and using the +/-, but that didn’t work either.

What gives?

Thank you in advance!

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Have you tried the arrow keys in combination with the +/-, or try some combination of the SPACE bar and +/-.
Instructions for moving items should be detailed on the right hand side of the menus.

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The instructions on the right say that the f5/f6 keys will move the choices up and down; however, nothing happens. The up and down arrows on the keypad navigate up and down and highlight the various choices. According to how I read the instructions, once highlighted, the f5 and f6 keys will move the highlighted selection up and down, thus setting the sequence you want, but that doesn’t happen. I did try the + and – keys, though not the space bar. I’ll give that a shot. Thanks for replying!

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Did you try hitting F10 or F12 during initial boot? On most Acer laptops that should get you a one time boot device selection.

Jerry

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Or even trying F8 very quickly after boot screen shows this sometimes gives you a choice of what you want to boot from.

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I looked up your user manual and F12 at boot time should bring up the menu that allows you to choose your boot device.

Jerry

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