Patch Lady – learning about Patch Tuesday

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Patch Lady here – do you want to listen to John Wilcox, Principal Program Manager of Microsoft talk about how Microsoft handles Patch Tuesday? This pa
[See the full post at: Patch Lady – learning about Patch Tuesday]

Susan Bradley Patch Lady/Prudent patcher

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Nibbled To Death By Ducks, Elly, Latka, woody, Myst, Great Lake Bunyip

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… the average time between when a bug is identified and fixed is 90 days.

When calculating this average, they apparently didn’t factor in “IF” the bug ever gets fixed.

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Latka wrote:

When calculating this average, they apparently didn’t factor in “IF” the bug ever gets fixed.

They did: “~0.7% of our fixes end up with a regression”

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What I found to be a bit of a head-scratcher about this presentation, is that Microsoft either doesn’t want to acknowledge, or genuinely doesn’t know that the reason a lot of people declined to install the servicing stack update for Windows 7 / 8.1, is because of concerns about telemetry & the increased scope of data that was being sent to Microsoft.

Like, seriously, every time they talk about this stuff, they just seem completely out of touch with how a sizable number of people are feeling about these changes.  Don’t they see that it’s costing them customers and credibility?  I don’t get it.

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Nibbled To Death By Ducks, Noel Carboni, flackcatcher, BobbyB

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It is a cultural blind spot depending on the age of the tech person and company your dealing with. MS use to be pretty good, but with the mass firings they became just as bad as Google, Facebook etc. Good news is they pushed too far, and are now dealing with a massive backlash that seems to only become more intense as time goes on. They will change, they have no choice as events that directly impact their business, are calling not only their judgement, but their survival as a on going business into question.

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Assigning a value to credibility and trust, then specifically choosing to use them up to help achieve short-term goals seems to be one of the main reasons we’re in the current predicament.

Building both can lead to long-term success.

You’d think a company that’s made billions over the last 4 decades might know that.

-Noel

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Nibbled To Death By Ducks

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The Audio on the YouTube was a bit “Q-3” in places, and I may have missed something, but there did not seem to be any questions from the floor about patches breaking machines, and little said about it from the podium. Is there a “Tin Ear” about this subject at MSFT? I never heard about the W7 networking bug that caused so much havoc and hair-pulling…and it still has not been fixed; just the same old turgid rigmarole about working around it should it happen.

@flakcatcher: I think the age of the MSFT worker has a lot to do with it; perhaps the older and wiser heads are not around anymore after The Purge. Wisdom of any kind (engineering, software, you name it) is just experience + making a LOT of mistakes, and then fixing those!

I see this a lot in car design; lots of shiny new gadgets, but great ideas that were in place 15 years ago have been chucked, and the new replacement concepts are awful compared to the older counterparts.

It’s almost as if anyone with more than five years of experience doesn’t have a hand in the job.  Speculation, and possibly wrong…but, beats me.

Win7 Pro SP1 64-bit, Dell Latitude E6330 ("The Tank"), Intel CORE i5 "Ivy Bridge", 12GB RAM, Group "0Patch", Multiple Air-Gapped backup drives in different locations. Linux Mint Newbie
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"The more kinks you put in the plumbing, the easier it is to stop up the pipes." -Scotty

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