Outlook rule not moving message (Outlook 2002 SP3)

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I have a simple rule that says: move message with X for the subject to X folder (which is just a subfolder of my inbox.) The email arrives, goes to the correct subfolder, but a copy is also left in the Inbox. In other words, it copies instead of moves the email to the subfolder. Any ideas would be greatly appreciated.

I also have a rule that forwards to another recipient. It forwards fine, but does not place a copy in the Sent items. So I never really know that it was sent.

Thanks.

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Can you post the “narrative” of your two rules? It’s the stuff you see in the lower part of the Modify/Edit dialog, as illustrated in this post:

Feel free to change any personal or incriminating information to “XYZ” or whatever.

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I’ll try to include a screenshot.

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> Move to Folder

You might want to add “and Stop Processing More Rules” to this one, in case Outlook is leaving a copy in the Inbox to apply other rules to it.

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I’d also suspect that there may be other rules involved in processing this.
I agree, generally adding ‘stop processing more rules’ after all rules when they have identified their unique action is a good defense for odd behaviour.

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And here’s the one that does not put a copy in Sent items. Thanks for all your help.

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> Forward to Recipient

I don’t have any rules like this, so I don’t know how they are supposed to work… do the copies of outgoing messages end up in the Inbox or anywhere else??

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I just tested this on my work installation of Outlook 2003 and Exchange. I have a twist in my standard setup that goes like this: I do not save anything to my default Sent Folder, via an Outlook Rule I copy all Sent messages to a ‘~Sent’ Folder in my PST (it keeps my server side mailbox usage low).

I found that with my normal settings, including NOT saving items to Sent folder, the Forward worked but a copy was not retained in my Sent Folder.

Then I set the following to checked: Tools | Options | Email Options | Save copies of messages in Sent items folder. This time when I ran the forwarding Rule, the item was copied to my default Sent Folder.

See if you have settings that might have the same affect.

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Thanks guys for all your help, really appreciate it. I’ll try your suggestions and see what happens.

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jscher2000 – the copies of outgoing messages do not end up in any folder that I’m aware of.

> Forward to Recipient

I don’t have any rules like this, so I don’t know how they are supposed to work… do the copies of outgoing messages end up in the Inbox or anywhere else??

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