Outlook hangs (Outlook 2002)

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I am using Outlook 2002 with Windows XP. Outlook frequently hangs especially when it has been in a minimized “state”. When I maximize it nothing happens. If I right click on the task bar my only option is to close which I do. Then the program closes, an error report is sent to MS and the follwing is in the event viewer: Hanging application OUTLOOK.EXE, version 10.0.3416.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000. Along with this message is another one that states: Fault bucket 03902186.. I don’t know what these mean but it is very annoying since it happens almost daily. I installed the SP1 hoping that it would fix this problem. If anything it might be worse. Does anyone have any suggestions?

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is there any other information about the cause of the hang? without having more information about what modules are involved, i can’t begin to guess.

sometimes mine refuses to restore with a click on the button, but it will restore on right click, restore. it doesn’t happen alot though.

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Where would I find any other information about modules other modules? What information could I give to you?

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there is a ‘more information’ link on the crash report dialog, but it may not have any additional information on a hang.

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For more information sends me to a website that used to tell me to install the SP1 fix, which I did. Now it happens even more. Now there is no further information. Could it be related to the “Create rule” to delete garbage emails? After this occurs I get email from my server and the first email is always duplicated.

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May not be relevant, but do you have Norton AV as well. NAV2002 especially causes serious problems under WinXP – especially for OL. As a minimum you need to disable “Start Auto-Protect when Windows starts up (recommended)” (Options -> NAV->Auto-Protect). This advice was from Symantec & it does fix some problems.

Instead, put a shortcut to NAV in the Windows Startup folder.

Winfax10.02 Lite (& full?) also cause problems with Outlook

David

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Thanks for taking the time to respond. I do not have NAV installed. I use McAfee with their firewall. I don’t believe that I am using Winfax. I am using the fax that comes with Windows XP. I installed it from the Windows CD ROM.

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I just deleted all the rules that I created under Tools/Create rule. Outlook has not crashed once since I did that. Does anyone have any way to use the rules without it crashing Outlook. I really hate having to delete all the spam I get.

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was thisan upgrade over ol2000 or a clean install? rules are problematic if migrated between versions.

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This was a clean install.

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