We have an interesting problem. I have a few users with this issue. So far it seems location based. Auto Archive stopped working (not sure when, maybe in the last 2 or 3 months) and when trying to manually archive it shows archiving on the bottom of Outlook for maybe 2 or 3 seconds and stops, but is not actually doing anything. I’ve searched and tried so many solutions, but they are not working. Here is the environment information for effected devices:
- Only happening in one of our offices (as far as I know)
- Dell Precision 3550 Laptops
- Windows 10 most current build
- Office Standard 2019 – en – us
- “Archive” folder showing up in Inbox itself suddenly (not sure if relevant or not, but is happening to machines with archive still working in other locations)
- Archive is on local machine; not Server based
- Stock Dell Image with company programs installed on top of it
- OWA Disabled
Archive Settings Manual:
- Archive this folder and subfolders (Also tried Archive all folders according to their AutoArchive Settings Option)
- Entire mailbox
- Archive items older than (varies, but even tried day before and 2 days before, up to 6 months)
- Include items with “Do not AutoArchive” checked enabled (tried disabled as well)
- Archive file (See more further down)
Auto Archive Settings:
- Run AutoArchive every 1 day
- Prompt before AutoArchive runs – unchecked
- Delete expired items (email folders only) – unchecked
- Archive or delete old items – checked
- Show archive folder in folder list – checked
- Clean out items older than (varies, but even tried day before and 2 days before, up to 6 months)
- Permanently delete old items – not selected
Here is what has been tried and has not worked thus far on every machine:
- Start Outlook in Safe Mode
- Disable/remove addons
- Full online Office repair
- Uninstall and reinstall Office
- Make sure Windows Updates are current
- Make sure Dell Updates are current
- SFC Scan
- DISM check and repair
- Create registry key to ignore modified date
- Create new Outlook Profile
- Disconnect and move current archive file and set manual and auto to create a new file
- PST/OST Scans
- Tried archiving anything older than today or tomorrow to ensure the modified date didn’t come into play; even with my registry edit
So far I have not come across location based issues, but that’s the only consistency I’ve seen so far. Not everyone archives, but this has happened to at least 6 people that I know of. Any information would be greatly appreciated. I am not going to reinstall Windows, though, so please don’t suggest it. I know there’s something I’m missing, and maybe I’m thinking too hard about it, but everyone I know that I’ve talked to so far is stumped as well.
Many thanks,
Tim White
