I am having trouble setting up server information for Rise Broadband in Outlook email. The information I can dig up is Rise Broadband’s Requirements and how I’m interpreting it.
Tell me what you need.
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Home » Forums » AskWoody support » Microsoft Office by version » Office 2016 for PC » Outlook 2016 Server Settings
Tags: Outlook setup POP SMPT Ports
Email setup is here: https://www.risebroadband.com/my-account/my-webmail/
These settings should be entered in the Outlook Account Setup.
Your Username is your full email address
Email Client Setup
To import your Rise Broadband webmail into your email client, such as Microsoft Outlook, Apple MacMail, or Mozilla Thunderbird, please use the following configuration settings:
- Incoming server (POP):
securemail.risebroadband.net
- Incoming server (IMAP):
securemail.risebroadband.net
- Outgoing server (SMTP):
securemail.risebroadband.net
Port numbers for secure mail:
POP: 995, Use the following type of encrypted connection: SSL
IMAP: 993, Use the following type of encrypted connection: SSL
SMTP: 465, Use the following type of encrypted connection: SSLorSMTP: 587, Use the following type of encrypted connection: TLS
Here are the settings I’ve applied. As best as I understand their instructions. I am very much a novice on this stuff.
INCOMING MAIL
USER NAME: xxxxxx@xxxxxdotnet
Password: xxxxxxxx
Remenber password ON
Server: securemail.risebrodband.net PORT 995
This server requires an encrypted connection (SSL/TLS) OFF
Require logon using Secure Password Authentication (SPA) OFF
OUTGOING MAIL
Server: securemail.risebrodband.net PORT 995
Encryption method “SSL/TLS”
Require logon using Secure Password Authentication (SPA) OFF
My outgoing (SMTP) server requires authentication ) OFF
I keep getting “Something went wrong and Outlook couldn’t save your account settings.”
Mod edit: Removal of sensitive info (true or not)
This server requires an encrypted connection (SSL/TLS) OFF Require logon using Secure Password Authentication (SPA) OFF
I believe you have to turn ON SSL here, and it probably needs Password Authentication also.
Require logon using Secure Password Authentication (SPA) OFF
My outgoing (SMTP) server requires authentication ) OFF
Same here. I believe you will have to turn these ON.
Changing to the following
This server requires an encrypted connection (SSL/TLS) ON
Require logon using Secure Password Authentication (SPA) ON
NO JOY! Same nasty reply from Outlook.
“Something went wrong and Outlook couldn’t save your account settings.”
ANY NEED TO CHANGE OUTGOING? Or is it too soon to asks since I haven’t got incoming fixed yet.
Regarding the reply from PKCano above, “If you need further help, click on the link at the top of my first post. There is a phone number there for further help in configuring.”
Been there, done that. Gentleman I talked to said I can only tell you what’s on our website. We can help people configure their email servers. That, my friend, is what brought me there.
Try this link. The second item down, if you click it, shows screenshots of how to configure Outlook.
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