• Outlook 2010 doesn’t update inbox until 24 hours later

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    #483227

    I read my email everyday, I click “Send & Receive” I see at the bottom of screen how many messages coming in and my beep that new messages have arrived but it won’t show them so I can read them.
    In the Clim it has a heading “today” nothing shows up. Then under that is “yesterday” and once i read that thats all even though I keep receiving and can’t read them until the next day?

    This started about a week ago. I have tried restarting outlook, No good.
    I have tried re-booting NO good.

    augie

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    • #1332501

      What happens if you choose the View tab, then click the down arrow in the Arrangement group and click Show in groups to uncheck it?

    • #1332619

      Also check at View, Current View that you are viewing (all) Messages, not some customized view which only shows messages older than today’s.

      Bruce

      • #1333053

        Have you tried checking to see that the computer’s date & time are set correctly?

      • #1333083

        Although this addresses Outlook 2010, the same features are available in 2007 and 2003. The menu selections are a little different for 2003, as it has no “Ribbon” (and in my opinion much nicer for no-mouse keyboard control). I presume the 2007 Ribbon is similar to the 2010 Ribbon, but only one copy of Outlook can be installed at a time.

        Per Outlook 2010 help
        — begin quote —
        Download POP3 email account headers and messages

          [*]Click the File tab.
          [*]Click Account Settings, and then click Account Settings.[/B][/B]
          [*]On the E-mail tab, in the Type column, look for POP/SMTP.[/B][/B][/B][/B][/B]

        First downloading only the headers from your POP3 mail server is useful if you receive large messages. Based on the information in the headers, you can then selectively download complete messages. For example, when traveling, you might be using a slower connection and don’t want to download large messages or attachments.[/B][/B]
        — end quote —
        The help article continues with a description of some of the following information.

        If you select downloading only headers the message body is not downloaded until you select the message for downloading, and then invoke the download. In Outlook 2010 there is a “Send / Receive” ribbon tab that controls this.

        You can set a Send/Receive Group to automatically download messages or just headers every N minutes. You may have set this up with a long interval. The maximum value is 1440, i.e. 24 hours. Depending upon whether or not you want to know about arriving email quickly, or maybe not so often, a more reasonable value might be 15 to 60 minutes. I would recommend no less than 10 or as long as you want between email interruptions. You can always invoke a send/receive anytime that you want, such as shortly before you want to read your emails, or after “sending” a new email so that it is actually sent from the outbox to the recipient. A “sent” message actually sits in the outbox until the next send/receive. These parameters can be changed with Send/Receive Groups, Define Send/Receive Groups, click on a group, and Edit. (Note: The email may sit at other intermediate points on the internet until “enough” messages need to be delivered.)

        You can change the default action of deleting emails from the email server as they are transferred to Outlook to “Leave a copy of messages on the server”. That way you can use a web based client to read emails if your Outlook is not available, also giving you a “backup” of the emails. Note that emails transferred to Outlook will show up as “read” (at least in Yahoo). While in Send/Receive, Define Send Receive Groups, select account, and click Account Properties, Advanced tab, and modify as desired.

        I actually preview my messages in Yahoo (classic, the other variants try to list all of the thousands of emails left in the Inbox) to get rid of spam that missed the spam filter, read & delete news alerts, and preview the spam folder to see if there is any real mail that should be in the Inbox. The I open up Outlook, hit the Work Offline button to toggle Outlook online, and continue. Before closing Outlook or if leaving the computer for a while with Outlook open, I hit the Work Offline to toggle Outlook offline so that I can restart with the Yahoo preview the next time. (I modified the ribbon so that Work Offline is readily accessible in my custom part of the Ribbon.)

    • #1334603

      Anzak is wise. In the past few weeks, I’ve had a few issues with computers that were simply an issue of the date and /or time being wrong. The wrong date will screw everything up. From Microsoft telling you your software is not genuine, to AV not working, or getting your POP mail a day late. For a lot of issues , like this one, the first thing I do is check the Windows date/time. As most of you already know, if your date or time get screwed up after turning off your system, you need a new battery on the Motherboard. The battery is cheap to buy, and easy to change.

      • #1353255

        New PC, new Win 7 Pro x64, new Outlook 2007. I use Mailwasher Pro to “wash” my e-mail from my e-mail server. I don’t keep a copy of my e-mails on the server, they all get pulled into Outlook after their wash. This started with Win 7 and Outlook 2007 (never happened with XP and Outlook 2003) — I can pull any number of messages into Outlook but the Inbox doesn’t update or show the correct number of unread e-mail messages until I read at least one of them. Then when I go back to the Inbox, the correct number of unread messages gets magically updated and displayed. The time is correct on the PC, I keep Win 7 and Office 2007 patched, so I am at a loss as to why this happens. The “view” isn’t filtered and should show all messages, I’m *not* downloading only headers, etc. (all of the suggestions from this thread). I’ve run “scanpst” several times but it doesn’t take care of the problem. It’s a small issue, but annoying! :huh:

        Thanks for any more pointers,
        Carole

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