Outlook 2010 deletes e-mails automatically

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Hi all,

On a users machine emails are automatically deleted after a few minutes, it also seems that not all emails are downloaded from the exchange server i.e. Sent Items and sub folders. I have created a new profile but the same problem occurs. User users Office Professional 2010, Windows 7.

Any ideas?

Many thanks

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Have you checked the synchronization logs?

Are there any rules running that could delete email?

By “deleted”, do you mean moved to “Deleted Items” or permanently removed?

Is the account being synchronized with a mobile phone?

Joe

--Joe

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Possibly they are not deleted but just hidden. Try going to view/reset view. They may magically appear.

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