• Outlook 2007 index not updating

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    #2408969

    Hi, I hope someone can help. I am using Outlook 2007 and all of a sudden around 3 weeks ago the instant search function has stopped updating. I have rebuilt the index via Indexing Options/Advanced/Rebuild and each time the search function works up to the point of the last rebuild but does not then update from that point onwards. Each time I rebuild it indexes everything perfectly but then fails to add any more emails from then on.

    The rest of my laptop is indexing fine it is just Outlook that does not update.

    Any help or suggestions would be greatly appreciated.

    Thanks in advance!

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    • #2409046

      Have you changed any service settings?

      Have you moved the pst or ost files to a different location?

      Have you changed any indexing settings?

      --Joe

    • #2409168

      @anonymous, what’s the current size of your Outlook .PST file, in both the number of emails stored and as the file size in GB?

      The reason I ask is that I, too, had increasing problems with Outlook 2007 as the size of the .PST file continued to grow. At some point, the search function in Outlook stopped working properly. No matter what fixes I tried or how many times I tried them, when doing a search it would claim that it was still indexing and to please wait for it to finish. It never did seem to complete whatever maintenance it said it was doing.

      Other circumstances have since led me to get a new PC with Outlook 2019. I managed to import the multi-GB .PST file with its tens of thousands of saved emails, and now everything works fine. I’m wondering if the 2007 version of Outlook had some limit on the file size or the number of items it could handle, that the 2019 version doesn’t have.

       

    • #2409253

      You mention the size of the PST file.

      Wasn’t there once a limit of 2 GB on the PST file size, eased by one of the version transitions of Office?  I can not remember which transition this was, or whether this is relevant in this case.

      Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

    • #2409247

      This is happening to us in our office as well, that seems not related to Outlook (we have Outlook 2019) but the indexing itself. We discovered this error after the last windows update that fixed some issues of security related to the indexer (but that caused this error I guess…).

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