I was trying to setup SharePoint and Business OneDrive on my new Lenovo Ideapad with Windows 11 21H2. At some point, I thought I was told to upgrade OneDrive. (I now know this was not necessary.) I then downloaded OneDrive from Microsoft but when I tried to installed it a popup said that OneDrive was already installed and I needed to uninstall it before it could be upgraded. That’s when the troubles started.
Below is what I did to attempt an upgrade of OneDrive. Right now, OneDrive is not working, and I cannot install or uninstall it.
- I tried unsuccessfully to update OneDrive by using Windows update.
- I went to Settings – Apps and clicked on the three dots but the only option was to uninstall.
- I tried to uninstall OneDrive from Settings – Applications. Nothing happened. No errors or prompts.
- However, at this point, I no longer had the OneDrive cloud icon in the Taskbar so I could not tell it to not sync anymore.
- When I try to install the downloaded version of OneDrive the message says “OneDrive is already installed.” and to uninstall it first.
- If I try to uninstall it again, I am get a message saying to “want until the current program is finished uninstalling . . .”
- I found information on the Internet that said to delete the Registry Keys for OneDrive. (This is something that MS also told me below.) After rebooting, I tried unsuccessfully to reinstall.
- I turned off OneDrive using Group Policy with not impact.
- I contacted Microsoft Support who had me do some of the above again with no change.
- MS had me create a new Microsoft account and tried to fix this with no change.
- MS told me they had to research this but I have not heard from them in 4 or 5 days.
At this point, I cannot either uninstall or reinstall OneDrive and need help.
