OneDrive thinks Documents, Pictures, Desktop etc. are not backed up but they are

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I’ve had a Microsoft 365 home/family subscription, including OneDrive, for several years. A few months ago OneDrive was not syncing so I unlinked and relinked it. That seemed to fix the problem but a few weeks ago, the “Back up Folders On This PC” dialog popped up, with Documents, Pictures and Desktop turned on. At the bottom it said “463.3 GB over your limit (1.5TB of 1TB)”. Please see “OneDrive Backup Dialog” screenshot. However, I KNOW these folders are being backed up because if I go to onedrive.com and log in, I can see them there. Please see “OneDrive Cloud vs Local Folders” screenshot. I see this discrepancy on TWO Windows 10 computers, so I think the problem is not local but with the management database stored in the cloud for OneDrive, although I’m not an expert on this.

Please help me resolve this issue. I posted this question on the MS forum on 1/21/24. It has had 100 views but no replies.

Thanks,

Don

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“Ready to backup” may mean that your last few additions to those folders have not been backed up yet because of the exceeded limit. What steps are you taking to rectify being half a terabyte above the allowance?

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Please refer to the screenshots I provided. The folders below “My Files” are in the OneDrive cloud as viewed in a web browser. The folders shown in the “Documents Properties” dialog are on my local computer. Note that they are the same size, indicating that those folders ARE backed up. The problem, I believe is that the OneDrive meta database has somehow lost track of whether these folders have been uploaded to the cloud.

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26.5 is not the same as 27.3.

But isn’t the real question; why is your “Start backup” button greyed out and therefore not available to correct any discrepancy?

If you exceed your storage quota

If you exceed your Microsoft storage quota, some Microsoft services will stop working.

You won’t be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive. Your existing files will remain but will be read-only.

…

After 12 months, we may delete your OneDrive and all files within it.

What happens if you exceed your Microsoft storage quota?

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“26.5 is not the same as 27.3.”

That is less than 1GB. The more important number is the 734GB in Documents that resides in BOTH the hard drive and the cloud.

“But isn’t the real question; why is your “Start backup” button greyed out and therefore not available to correct any discrepancy?”

NO that isn’t the question. It is greyed out because OneDrive THINKS it will be over my allocation but the fact that you are ignoring is that the Documents folder ***IS*** backed up to the cloud. I am here to get an answer. If you don’t have an answer for me then please let someone else reply who can answer the question why OneDrive INCORRECTLY thinks those folders are not backed up to the cloud when they clearly ARE. If you disagree that OneDrive is wrong when it asks me to backup those folders when they are already backed up then we’ll just have to agree to disagree.

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