Office 2016 patch KB 3114389 may be causing Word and Outlook to crash

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I just got a report from an old friend, GW: KB 3114389 may be causing Outlook to crash. We are pulling it now to check, it might be linked to software
[See the full post at: Office 2016 patch KB 3114389 may be causing Word and Outlook to crash]

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Heh!

For a sale I checked yesterday to see, which version I have.

Apparently I got stuck in 2007? Perhaps that’s why it still runs so good…

 

Nobody test anything anymore?

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Jan K. wrote:

Nobody test anything anymore?

If you’re asking whether Microsoft tests their software before release… You’re right to ask.

Take for example that the Windows 10 version currently being evaluated by USERS on the Fast and Slow rings for release as the “Creator’s Update” was built from sources a scant 10 days ago.

Microsoft, even backed up by the entire world of pre-release users (some 10 million by a recent count) can’t hope to test Windows properly in a couple of weeks. There are some things the operating system only does weekly or monthly!

I honestly don’t know whether they test patches to older systems more thoroughly before release, but I suspect that their “engineer’s development system to user’s computer in a few weeks” culture must be affecting patch quality as well.

This model is not at all what we need and expect for operating system quality.

-Noel

1 user thanked author for this post.

Elly

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Can’t confirm so far. Outlook and Word 2016 (Prof Plus) running as usual with all recent patches applied.

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Hi All

Just letting you know that I was having an issue with Office 2016 crashes. All Office programs would crash as soon as they open after patches were install. Here is one of the error log from event viewer.

Log Name:      Application
Source:        Application Error
Date:          26/04/2017 3:22:56 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXXXXXXXX
Description:
Faulting application name: WINWORD.EXE, version: 16.0.4266.1001, time stamp:0x55ba1919
Faulting module name: webio.dll, version: 10.0.14393.206, time stamp: 0x57dacdab
Exception code: 0xc0000409
Fault offset: 0x000000000002773d
Faulting process id: 0x25f8
Faulting application start time: 0x01d2be4d27f924ab
Faulting application path: C:\Program Files\Microsoft Office\Office16\WINWORD.EXE
Faulting module path: C:\windows\SYSTEM32\webio.dll
Report Id: dbb146ae-101d-4991-b816-e80b330737a1
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”&gt;
  <System>
    <Provider Name=”Application Error” />
    <EventID Qualifiers=”0″>1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime=”2017-04-26T05:22:56.126548800Z” />
    <EventRecordID>249090</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XXXXXXXX</Computer>
    <Security />
  </System>
  <EventData>
    <Data>WINWORD.EXE</Data>
    <Data>16.0.4266.1001</Data>
    <Data>55ba1919</Data>
    <Data>webio.dll</Data>
    <Data>10.0.14393.206</Data>
    <Data>57dacdab</Data>
    <Data>c0000409</Data>
    <Data>000000000002773d</Data>
    <Data>25f8</Data>
    <Data>01d2be4d27f924ab</Data>
    <Data>C:\Program Files\Microsoft Office\Office16\WINWORD.EXE</Data>
    <Data>C:\windows\SYSTEM32\webio.dll</Data>
    <Data>dbb146ae-101d-4991-b816-e80b330737a1</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>Kind regards

I uninstalled KB3114389 and it resolved the issue straight away without a reboot.

 

The user is on Windows 10 x64 1607. Not all users are having this issue, I have over 50 machines with this patch and only 2 or 3 have had this issue so far. I am going to pull the patch anyway from deployment so no one else has this issue.

 

Regards

Jason

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