Network printing crashes various apps

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Newbie here.

Windows 10 users are only able to print to a network-attached printer using some applications. Firefox, Chrome, Notepad(!), and Print Test Page all crash, taking the host app with them. I suspect other mainstream MS apps will do the same.

On the upside, printing to the printer from a PDF works fine. Same devices, same printer, same network, no changes. This is our current workaround, print to a PDF, then print the PDF to the printer for actual hard copy.

There are also some apps that print OK, e.g., Mozilla Thunderbird, MS Edge (this is not the newest version just being rolled out now), Internet Explorer 11.x, and Quickbooks.

I saw a lot about this issue under Win 10-v1903, but found nothing under Windows 10-v1909. I am in the process of upgrading our Windows 7 devices to Windows 10, v1909. I have one left to go but am holding off for now. I only have a few users on this network.

From reading here and other places about the ‘net, it appears my best option at this time might be to roll back to the legacy print driver that worked under Windows 7, as Windows 10 accepts that as a “legacy” item. I haven’t tried that yet.

PRINTER

the printer is hardwired to the LAN; it’s a Canon MF8350Cdn.

USER 1

New HP laptop delivered with Windows 10 Pro OEM, connected to the LAN by WiF.

USER 2

Dell Optiplex 9020M hardwired

ENVIRONMENT

Windows 10 Pro v 1909
UPDATES:
KB4532938
KB4528760

PRINTER DRIVER
v4 (Win 8-10)
dated 06/21/2006 installed 01/14/2020
10.0.18362.1 | Microsoft
Canon MF8300B Series UFRII LT
Shows Network Device = <false>

ISSUE
Network printing fails on some apps:
Firefox crashes | print queue empty
Chrome crashes | print queue empty
Notepad crashes | print queue empty
Printer > Print Test Page crashes | print queue empty
_____________________________________
Edge works
Thunderbird works
IE 11.x works
QB works
Primo PDF works

WORKAROUND
In failing apps, print to PDF then print from PDF to Canon.

Has anyone else been seeing this, regardless of printer and if so, does anyone know of any fixes?

Thanks,
7

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You may have to go to a different section of Canon’s site for your country, but there is a driver dated October 2016.

This newer driver could have the fix for the application crashing bug mentioned under the Optional Driver(s) banner: Service Pack for MF8050Cn/MF8350Cdn Printer Driver (32-bit & 64-bit)

Also, Microsoft hardware drivers are a last resort.

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I found the following to fix my network printing to Canon MF8350 problem.  When I tried to print from MS Edge or Notepad, they would just close and nothing printed.  After the following fix, they print fine!
In Settings, go to Printer properties -> Device Settings
and change “spooling@host from “auto” to “enabled”
Hope this helps!

–Richard

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That change to Enabled worked perfectly.  Thanks!

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anonymous wrote:

I found the following to fix my network printing to Canon MF8350 problem.  When I tried to print from MS Edge or Notepad, they would just close and nothing printed.  After the following fix, they print fine!
In Settings, go to Printer properties -> Device Settings
and change “spooling@host from “auto” to “enabled”
Hope this helps!

–Richard

You saved my day

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thank you – been working on this printer for a day or so now and getting frustrated. This thread was exactly what I needed .

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