Navigate subfolders using keyboard (Outlook XP)

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Subject edited by HansV to aid in future searches – “Outlook” wasn’t very descriptive

We have upgraded a user from Office 2000 to Office 2002. He uses his folder list to see the various subfolders he has created under his Inbox. In Outlook 2000, he could just type the first initial of the folder he wanted to go to and it would take him to the first folder that started with that letter. That functionality seems to have disappeared with the upgrade to Outlook XP (two of us here in IT have confirmed the problem). I can’t find anything documenting a problem with this, so I thought I’d ask here and see if anyone had encountered it.

Thanks,
Tia

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In Outlook 2003, I can use the keyboard to jump to the first folder that starts with the letter pressed, and then to cycle through all folders beginning with that letter, but a folder first has to have focus and the keyboard selection technique only works at the active subfolder level. (Folders can be expanded by pressing the ‘+’ sign on the number part of the keyboard.)

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Thanks, John. I found that to be true for me too.

The user is able to navigate to the first folder using the keyboard, but then the highlight turns grey and he cannot move any more using his keyboard. If he clicks on another folder (so it’s highlighted in blue), he can use the keyboard to move to the next folder, but then the highlight turns grey, and he needs to use the mouse again.

He is using Office 2002, and I cannot replicate it on any other desktop, so I wondered if someone had encountered this, and if so, how we might get it working for him. (Actually, this guy is a pain in the ***, and though he insists this is a major deal that cuts into his billable hours (he’s an attorney, what else!), I’m mainly pursuing this out of my own curiosity. I sure would like to be the one who came up with the answer for him though)!

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