Moved house and now one monitor turns off in dual monitor setup

Topic

New Reply

We’ve recently moved house (I described this in a previous post) and I set my computer up identically to the previous place.  No changes that I can imagine of substance.  It’s just a computer (ASUSTeK COMPUTER INC. TUF GAMING X570-PLUS (WI-FI) with  video card (4080MB ATI AMD Radeon RX 6500 XT (MSI)).  This is the Win 10 v 22H2 forum so that’s the operating system.

Now whenever I reboot the computer, or wake it up after having gone to sleep (wrong term:  the system is on “High performance” power profile with ‘put the computer to sleep’=Never and ‘turn off the display: = 30 minutes there is a problem.

One display (I suppose the master) is or comes on.  The second display is off and can be reactivated only by pushing the power button.

I wondered if I had done something to the display’s so I switched the monitors but this made no difference so must be – I suppose – something in the PC settings.  Both LG monitor’s internal power settings are ‘low’ and ‘automatic stand by’ is off.

What have I done?  What is happening?

I appreciate the advice!

Richard

 

 

 

Reply | Quote

Replies

Which models of the LG monitors?

 

Reply | Quote

They are called LG IPS FullHD LED (24MP58VQ-PF) nominally identical though I didn’t buy them at the same time so they may have some subtle differences.

Reply | Quote

Let’s take a look at your Power Plan settings.

Open a Command prompt, copy and paste the following, and press Enter…

powercfg /GetActiveScheme

You’ll get output similar to this…

Power Scheme GUID: 816b0a68-0f7c-438b-90bf-1bf6782a0739 (My Custom Plan)

Note: Your GUID will be different.

Then, run this command, which includes the GUID we got from the last command (replacing this one with your GUID)…

powercfg /query 816b0a68-0f7c-438b-90bf-1bf6782a0739

Copy the output and post.

 

Reply | Quote

OK:

Ist:

Power Scheme GUID: 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (High performance)

2nd:

:\Windows\System32>powercfg /query 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c
Power Scheme GUID: 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (High performance)
GUID Alias: SCHEME_MIN
Subgroup GUID: 0012ee47-9041-4b5d-9b77-535fba8b1442 (Hard disk)
GUID Alias: SUB_DISK
Power Setting GUID: 6738e2c4-e8a5-4a42-b16a-e040e769756e (Turn off hard disk after)
GUID Alias: DISKIDLE
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x000004b0
Current DC Power Setting Index: 0x000004b0

Subgroup GUID: 02f815b5-a5cf-4c84-bf20-649d1f75d3d8 (Internet Explorer mode)
Power Setting GUID: 4c793e7d-a264-42e1-87d3-7a0d2f523ccd (JavaScript Timer Frequency)
Possible Setting Index: 000
Possible Setting Friendly Name: Maximum Power Savings
Possible Setting Index: 001
Possible Setting Friendly Name: Maximum Performance
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 0d7dbae2-4294-402a-ba8e-26777e8488cd (Desktop background settings)
Power Setting GUID: 309dce9b-bef4-4119-9921-a851fb12f0f4 (Slide show)
Possible Setting Index: 000
Possible Setting Friendly Name: Available
Possible Setting Index: 001
Possible Setting Friendly Name: Paused
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 19cbb8fa-5279-450e-9fac-8a3d5fedd0c1 (Wireless Adapter Settings)
Power Setting GUID: 12bbebe6-58d6-4636-95bb-3217ef867c1a (Power Saving Mode)
Possible Setting Index: 000
Possible Setting Friendly Name: Maximum Performance
Possible Setting Index: 001
Possible Setting Friendly Name: Low Power Saving
Possible Setting Index: 002
Possible Setting Friendly Name: Medium Power Saving
Possible Setting Index: 003
Possible Setting Friendly Name: Maximum Power Saving
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 238c9fa8-0aad-41ed-83f4-97be242c8f20 (Sleep)
GUID Alias: SUB_SLEEP
Power Setting GUID: 29f6c1db-86da-48c5-9fdb-f2b67b1f44da (Sleep after)
GUID Alias: STANDBYIDLE
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Power Setting GUID: 94ac6d29-73ce-41a6-809f-6363ba21b47e (Allow hybrid sleep)
GUID Alias: HYBRIDSLEEP
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: 9d7815a6-7ee4-497e-8888-515a05f02364 (Hibernate after)
GUID Alias: HIBERNATEIDLE
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Power Setting GUID: bd3b718a-0680-4d9d-8ab2-e1d2b4ac806d (Allow wake timers)
GUID Alias: RTCWAKE
Possible Setting Index: 000
Possible Setting Friendly Name: Disable
Possible Setting Index: 001
Possible Setting Friendly Name: Enable
Possible Setting Index: 002
Possible Setting Friendly Name: Important Wake Timers Only
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 2a737441-1930-4402-8d77-b2bebba308a3 (USB settings)
Power Setting GUID: 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 (USB selective suspend setting)
Possible Setting Index: 000
Possible Setting Friendly Name: Disabled
Possible Setting Index: 001
Possible Setting Friendly Name: Enabled
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 4f971e89-eebd-4455-a8de-9e59040e7347 (Power buttons and lid)
GUID Alias: SUB_BUTTONS
Power Setting GUID: a7066653-8d6c-40a8-910e-a1f54b84c7e5 (Start menu power button)
GUID Alias: UIBUTTON_ACTION
Possible Setting Index: 000
Possible Setting Friendly Name: Sleep
Possible Setting Index: 001
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 002
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 501a4d13-42af-4429-9fd1-a8218c268e20 (PCI Express)
GUID Alias: SUB_PCIEXPRESS
Power Setting GUID: ee12f906-d277-404b-b6da-e5fa1a576df5 (Link State Power Management)
GUID Alias: ASPM
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: Moderate power savings
Possible Setting Index: 002
Possible Setting Friendly Name: Maximum power savings
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 54533251-82be-4824-96c1-47b60b740d00 (Processor power management)
GUID Alias: SUB_PROCESSOR
Power Setting GUID: 893dee8e-2bef-41e0-89c6-b55d0929964c (Minimum processor state)
GUID Alias: PROCTHROTTLEMIN
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000064
Current DC Power Setting Index: 0x00000005

Power Setting GUID: 94d3a615-a899-4ac5-ae2b-e4d8f634367f (System cooling policy)
GUID Alias: SYSCOOLPOL
Possible Setting Index: 000
Possible Setting Friendly Name: Passive
Possible Setting Index: 001
Possible Setting Friendly Name: Active
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: bc5038f7-23e0-4960-96da-33abaf5935ec (Maximum processor state)
GUID Alias: PROCTHROTTLEMAX
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000064
Current DC Power Setting Index: 0x00000064

Subgroup GUID: 7516b95f-f776-4464-8c53-06167f40cc99 (Display)
GUID Alias: SUB_VIDEO
Power Setting GUID: 3c0bc021-c8a8-4e07-a973-6b14cbcb2b7e (Turn off display after)
GUID Alias: VIDEOIDLE
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000258

Power Setting GUID: aded5e82-b909-4619-9949-f5d71dac0bcb (Display brightness)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000064
Current DC Power Setting Index: 0x00000064

Power Setting GUID: f1fbfde2-a960-4165-9f88-50667911ce96 (Dimmed display brightness)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000032
Current DC Power Setting Index: 0x00000032

Power Setting GUID: fbd9aa66-9553-4097-ba44-ed6e9d65eab8 (Enable adaptive brightness)
GUID Alias: ADAPTBRIGHT
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 9596fb26-9850-41fd-ac3e-f7c3c00afd4b (Multimedia settings)
Power Setting GUID: 03680956-93bc-4294-bba6-4e0f09bb717f (When sharing media)
Possible Setting Index: 000
Possible Setting Friendly Name: Allow the computer to sleep
Possible Setting Index: 001
Possible Setting Friendly Name: Prevent idling to sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Allow the computer to enter Away Mode
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: 10778347-1370-4ee0-8bbd-33bdacaade49 (Video playback quality bias)
Possible Setting Index: 000
Possible Setting Friendly Name: Video playback power-saving bias
Possible Setting Index: 001
Possible Setting Friendly Name: Video playback performance bias
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000000

Power Setting GUID: 34c7b99f-9a6d-4b3c-8dc7-b6693b78cef4 (When playing video)
Possible Setting Index: 000
Possible Setting Friendly Name: Optimise video quality
Possible Setting Index: 001
Possible Setting Friendly Name: Balanced
Possible Setting Index: 002
Possible Setting Friendly Name: Optimise power savings
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Subgroup GUID: e73a048d-bf27-4f12-9731-8b2076e8891f (Battery)
GUID Alias: SUB_BATTERY
Power Setting GUID: 5dbb7c9f-38e9-40d2-9749-4f8a0e9f640f (Critical battery notification)
GUID Alias: BATFLAGSCRIT
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: 637ea02f-bbcb-4015-8e2c-a1c7b9c0b546 (Critical battery action)
GUID Alias: BATACTIONCRIT
Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000002
Current DC Power Setting Index: 0x00000002

Power Setting GUID: 8183ba9a-e910-48da-8769-14ae6dc1170a (Low battery level)
GUID Alias: BATLEVELLOW
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x0000000a
Current DC Power Setting Index: 0x0000000a

Power Setting GUID: 9a66d8d7-4ff7-4ef9-b5a2-5a326ca2a469 (Critical battery level)
GUID Alias: BATLEVELCRIT
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000005
Current DC Power Setting Index: 0x00000005

Power Setting GUID: bcded951-187b-4d05-bccc-f7e51960c258 (Low battery notification)
GUID Alias: BATFLAGSLOW
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: d8742dcb-3e6a-4b3c-b3fe-374623cdcf06 (Low battery action)
GUID Alias: BATACTIONLOW
Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Power Setting GUID: f3c5027d-cd16-4930-aa6b-90db844a8f00 (Reserve battery level)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000007
Current DC Power Setting Index: 0x00000007

Reply | Quote

Richard Merchant wrote:

Allow hybrid sleep) GUID Alias: HYBRIDSLEEP

It’s possible there is a conflict with Windows Hybrid Sleep Mode (which is turned on), and the Sleep Mode feature on the LG monitor.

You might check if  the LG monitor has it turned on.

 

Reply | Quote

Still working on this.

I thought I had turned Hybrid Sleep Mode off but I see this:

Power Setting GUID: 94ac6d29-73ce-41a6-809f-6363ba21b47e (Allow hybrid sleep)
GUID Alias: HYBRIDSLEEP
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000001

What does the “Poossible Setting Index:001” being ‘on’ imply?  In my advanced power settings I have tried to turn every power saving setting off…

 

The LG monitors have all the power saving settings off too as far as I can determine…

 

Thanks

 

Reply | Quote

Looks like Hybrid Sleep is “on” for Battery.

 

Reply | Quote

There is no battery on this desktop so that shouldn’t matter (if there is any logic to Windows….)

I have updated the LG drivers and etc.  I was trying to find references to monitor firmware but that doesn’t seem to exist insofar as I can determine.

Oh well.  I’ll suffer.  I imagine that one day, just as suddenly as the problem appeared, it will disappear and the behavour will return to baseline.  As goes the world.

Thanks for looking at this.

Richard

Reply | Quote

Yeah, I didn’t roll up to your first post 6 days ago where you specified what kind of system you had.

It was simply an observation of the setting.

If you haven’t tried this yet…

Settings > System > Display > Multiple displays (right side of the screen).

Click on Detect.

 

Reply | Quote

You might also check the LG site for current drivers…

https://www.lg.com/us/support/software-firmware-drivers

Under the “Popular Software” section > “Windows Monitor Drivers”, there are drivers available for “IPS Full HD – 1080p Windows” monitors.

Other than that, I would contact LG Support.

 

Reply | Quote