Microsoft Office 365 for Business – Outlook Issue

Topic

Outlook Version 2004 (Build 12730.20250 Click-to-Run)

Issue:  Search – Something went wrong and your search couldn’t be completed. – Let’s look on your computer instead.

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woody

Replies

This has just become a common complaint over the last couple of days, with that particular build since it was released on Monday May 4th.

A probable workaround is to change from Current Mailbox to All Mailboxes (or All Outlook Items) on the Search ribbon tab:

Outlook Search not working in latest build 12730.20250. “Something went wrong with your search and couldn’t be completed.”

Outlook 2019 search: Something went wrong

Outlook 2016 Something went wrong and your search couldn’t be completed

An alternative workaround (until Microsoft fix it in a Click-to-Run update) is to disable Cached Exchange Mode: Turn Cached Exchange Mode on or off

1 user thanked author for this post.

woody

The author of this Microsoft article indicates, in a comment at the bottom a couple of hours ago, that he’s aware that this update has affected Outlook search and is apparently escalating for a fix:

How Outlook 2016 utilizes Exchange Server 2016 FAST Search – abdias_ruiz Microsoft

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woody

Yes, I phoned this one in yesterday (May 6th) to a Service Provider and they said they had seen a lot of this and once again it was escalated to Microsoft to fix another update that “escaped” before being tested.

Very sad state of affairs to release this buggy stuff at all but especially during this pandemic.

Microsoft testing has become NON-EXISTENT !!

1 user thanked author for this post.

woody

In my usual stumbling way, I posted about this on the main blog, without realizing that you folks had already discussed it. Thx @PKCano for the nudge.

2 users thanked author for this post.

b, Kirsty