Mailto: hyperlink doesn’t work (XP)

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When I click on an email address in a message in Outlook, all it does is open multiple windows of IE 5 and tell me that the operation cannot be completed because the default email client is not properly installed. I tried reinstalling and that didn’t work. Any ideas on why this is happening? I am running Win XP Pro. Thanks for any help.

Jodi

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See how mailto is defined in the Windows Registry. The usual warnings about being careful when editing the registry apply.
– Select Start | Run…
– Type regedit and press Enter.
– Navigate to HKEY_CLASSES_ROOTmailtoshellopencommand in the left hand pane.
– There should be only one entry in the right hand pane, named (Default). If you cannot see the entire value, double click (Default)
– The value should look like this:

"C:PROGRA~1MICROS~2Office10OUTLOOK.EXE" -c IPM.Note /m "% 1"

where the trailing numbers in PROGRA~1 and MICROS~2 may be different, or

"C:Program FilesMicrosoft OfficeOffice10Outlook.exe" -c IPM.Note /m "% 1"

In both cases, there should be no space after the % symbol; I put it in because the browser messes up things otherwise.

Reply | Quote

See how mailto is defined in the Windows Registry. The usual warnings about being careful when editing the registry apply.
– Select Start | Run…
– Type regedit and press Enter.
– Navigate to HKEY_CLASSES_ROOTmailtoshellopencommand in the left hand pane.
– There should be only one entry in the right hand pane, named (Default). If you cannot see the entire value, double click (Default)
– The value should look like this:

"C:PROGRA~1MICROS~2Office10OUTLOOK.EXE" -c IPM.Note /m "% 1"

where the trailing numbers in PROGRA~1 and MICROS~2 may be different, or

"C:Program FilesMicrosoft OfficeOffice10Outlook.exe" -c IPM.Note /m "% 1"

In both cases, there should be no space after the % symbol; I put it in because the browser messes up things otherwise.

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