• Lost My User Profile

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    • This topic has 11 replies, 6 voices, and was last updated 5 years ago.
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    #2172042

    When I log in to my Windows 10 computer, I am no longer logged in as user ‘Rankin Desktop’.  Something happened a day or two ago when I got a message like “Can’t find User Profile”. Now I log on in the usual way, using my Microsoft user name and password, but I cannot access the files that are stored under user Rankin Desktop.

    How can I go back to logging on as that user?

    Lou Sander, Pittsburgh

    Lou Sander

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    • #2172057

      Are you running Win10 v1903 or v1909?
      Did your computer update “a day or two ago”?

      See post #2171547.
      There are three recent Threads on the disappearing profile problem here, here and here. They contain possible fixes you can try.

      1 user thanked author for this post.
    • #2172508

      Yes, it did.

      I’ve forgotten how to tell which Windows version I’m using.

      • #2172516

        In the Searchbar type “winver” (without quotes) and give us the version and Build number.

    • #2172548

      Version 1903 (OS Build 18362.657)

      Lou Sander

      • #2172554

        The update was the cause of your loss of profile.
        Follow the links and see if one of the solutions fixes it.
        Or uninstall the last Cumulative Update (KB4532693).

        • #2172557

          (splitting hairs)  IMHO it’s not the update, but rather the updating process interacting with something like antivirus or anti ransomware products.

          Susan Bradley Patch Lady/Prudent patcher

    • #2172556

      Have you tried rebooting and see if a mere rebooting gets you fixed?  What’s going on is something is holding files open during the boot process and thus Windows opens up a new profile.   Your data is still there.

      Susan Bradley Patch Lady/Prudent patcher

    • #2172595

      Could you please identify the computer model and anti-virus you have installed? Also, what do you have in the “startup” folder?

      Like Susan, I believe there’s some strange interaction occurring that’s preventing the update from completing it’s cleanup operation properly. Possibly a “race”, timing, or AV issue.

    • #2172678

      Gateway DX4710-UB301A (very old, but works well for me)

      Avast Free Antivirus 20.1.2397 (build 20.1.5069.537)

      Also have MalwareBytes Premium Version 4.0.4

      Lou Sander

    • #2172681

      Ouch …. having two A-V solutions running simultaneously may be the problem. This may cause timing/race conditions in my opinion.

      Anyone else?

    • #2255030

      Avast Free Antivirus 20.1.2397 (build 20.1.5069.537)
      Also have MalwareBytes Premium Version 4.0.4

      Carl I don’t know if both are real-time though.

      Avast Free Antivirus 20.1.2397 (build 20.1.5069.537)
      — ussrankin, does this run real-time or on demand when you run it yourself whenever you want?

      Also have MalwareBytes Premium Version 4.0.4
      — This is real-time.

      For example, I use Windows Defender as my real-time AV
      — I also use Malwarebytes Free on demand and I run it only once a month.

      HP EliteBook 8540w laptop Windows 10 Pro (x64)

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