LOST Icons in ‘all Programs’ (Windows XP SP1)

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I had a user who may have installed some spyware. When he tried to de-install, he lost all his Icons in the “All Programs” windows. Basically, when you click START | All Programs…. it shows an empty window. How can I get that back. When I log on as myself, it is still the same, so I am thinking this is a OS problem and not a Windows Profile issue.

Thanks

Chris

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Is the PC domain based? Are you logging on with local or domain accounts? What happens when you logon with the builtin administrator account?

Joe

--Joe

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It is on the Domain. I logged on as myself and the All Programs windows is still empty. I then rebooted and logged on locally with admin rights. Same thing. I switched to classic view and the All Programs box says “Empty”

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Since those links are for the most part just shortcuts in the appropriate folders, I’d say try to restore the ‘Start Menu’ for ‘All Users’ and each individual user from a backup. That’ll probably be the easiest.

Joe

--Joe

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