Is Spectrum discontinuing email service?

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I will try to make a long story short…

• Just bought a new house for which HOA dues include standard TV and internet provided my Spectrum.
• My old house had Spectrum internet, including email going back to the days of Roadrunner (an rr.com domain).
• During the transition from old to new I spoke with two different Spectrum representatives in their ‘bulk’ services department to arrange and confirm the move of  my email accounts from my old Spectrum account to my new one (yes, there is an account.  I get a zero due invoice every month).
• This morning, attempts to access email were met with “account inactive” responses.
• I spoke with a Spectrum “bulk’ service rep who told me that Spectrum was no longer providing email services.

So, I’m here because I have not been able to confirm that in any of my many internet searches.  Does anyone know whether Spectrum is indeed simply discontinuing email service?  No forewarnings have been received.

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https://www.reddit.com/r/Spectrum/comments/1igsuyf/spectrum_deactivated_several_of_our_email/

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My Aunt, Uncle and Nephew all have Spectrum e-mail addresses.

I just checked and they’re all still working just fine.

Just FYI, I had to use their webmail link (https://webmail.spectrum.net) to reactive my Uncle’s account because it’d hadn’t been used for more than 90 days (actually +10 years since he’s never used it) but it came right back to life with 196 unread messages in it!

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I never did have a Spectrum email account but shortly after the Charter/Spectrum merger/buyout/name change or whatever the deal was, I called Customer Service to re-connect my tv & internet service after moving across town. I was told by the rep  that “everything is going to be included into 1 account in the coming days and after signing into my account I would then choose what service I needed to direct attention to…be it tv, internet, email or phone (not mobile)”. I asked if my email address was gonna be changed & was told “not at this time, if a change is made you will be notified, just continue using your Charter address.” I still have that address.

 

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