• Is GigaByte out of business??

    Home » Forums » AskWoody support » PC hardware » PC hardware-General Questions » Is GigaByte out of business??

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    CADesertRat
    AskWoody Plus
    February 26, 2020 at 11:28 am #2171565

    Every link for GigaByte support leads to a “502 Gateway” error. Anyone else notice this?

    Don't take yourself so seriously, no one else does 🙂
    All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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    • EP
      AskWoody_MVP
      February 26, 2020 at 12:00 pm #2171573

      post or mention the specific Gigabyte links, CADesertRat.

      cuz the gigabyte.com web site is currently working on my end – no 502 gateway error messages
      AND I DO own a Gigabyte board (model GA-78LMT-USB3 R2)

      • This reply was modified 5 years, 3 months ago by EP.
      1 user thanked author for this post.
      CADesertRat
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    • Microfix
      AskWoody MVP
      February 26, 2020 at 12:16 pm #2171585

      https://www.gigabyte.com/ works here also. (win8.1 w/ FF)
      browser extensions block?

      Windows - commercial by definition and now function...
      1 user thanked author for this post.
      CADesertRat
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    • Rick Corbett
      AskWoody MVP
      February 26, 2020 at 12:22 pm #2171594

      All links for Gigabyte support in the US are all working for me here in the UK.

      1 user thanked author for this post.
      CADesertRat
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    • satrow
      AskWoody MVP
      February 26, 2020 at 1:00 pm #2171610

      Tried switching DNS servers?

      1 user thanked author for this post.
      CADesertRat
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      • CADesertRat
        AskWoody Plus
        February 26, 2020 at 1:04 pm #2171612
        satrow wrote:

        Tried switching DNS servers?

        Not sure I know how to do that Satrow

        Don't take yourself so seriously, no one else does 🙂
        All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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        • Microfix
          AskWoody MVP
          February 26, 2020 at 1:37 pm #2171634

          FYI: this will help change your DNS change-dns-server-windows-10

          Free & Public DNS Servers
          Provider Primary DNS /Secondary DNS
          Google 8.8.8.8 /8.8.4.4
          Quad9 9.9.9.9 /149.112.112.112
          OpenDNS Home 208.67.222.222 /208.67.220.220
          Cloudflare 1.1.1.1 /1.0.0.1
          CleanBrowsing 185.228.168.9 /185.228.169.9
          Verisign 64.6.64.6 /64.6.65.6
          Alternate DNS 198.101.242.72 /23.253.163.53
          AdGuard DNS 176.103.130.130 /176.103.130.131

          Windows - commercial by definition and now function...
          2 users thanked author for this post.
          satrow, CADesertRat
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    • CADesertRat
      AskWoody Plus
      February 26, 2020 at 1:01 pm #2171611

      Thanks for the reply’s,

      My MB is X470 AORUS GAMING 7 WIFI (rev. 1.0)

      First link that gives me the error (which is an old email reply from them on a different matter): https://esupport.gigabyte.com/#list

      If I go to the Gigabyte page for my MB and on the left, click on the link for Technical Support, it gives me the 502 at  https://esupport.gigabyte.com/

      If I use the Service/Support link at the top, it takes me to the FAQ’s. I can click on anything there and it still has that same address for technical support which throws the 502.

      So bottom line, all I can get to is the FAQ’s.

       

      Don't take yourself so seriously, no one else does 🙂
      All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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      • Kirsty
        Manager
        February 26, 2020 at 1:13 pm #2171618
        CADesertRat wrote:

        If I go to the Gigabyte page for my MB and on the left, click on the link for Technical Support, it gives me the 502 at https://esupport.gigabyte.com/

        That 502 is an nginx server error – a website error that’s not unknown here at AskWoody either.
        They are usually short-term, so try again later 🙂

        2 users thanked author for this post.
        satrow, CADesertRat
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        • CADesertRat
          AskWoody Plus
          February 26, 2020 at 1:24 pm #2171629
          Kirsty wrote:

          They are usually short-term, so try again late

          LOL, I hope so, since I still have warranty left on my MB 🙂

          Don't take yourself so seriously, no one else does 🙂
          All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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          • Kirsty
            Manager
            February 26, 2020 at 10:41 pm #2171849

            The server error has vanished, it’s working properly again 🙂

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    • Microfix
      AskWoody MVP
      February 26, 2020 at 1:06 pm #2171614

      If I go to the Gigabyte page for my MB and on the left, click on the link for Technical Support, it gives me the 502 at https://esupport.gigabyte.com/

      yup, getting the same 502 on FF and quad9 DNS

      Windows - commercial by definition and now function...
      1 user thanked author for this post.
      CADesertRat
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    • PKCano
      Manager
      February 26, 2020 at 1:08 pm #2171615

      Same here on all the links – FF 73.0.1

      1 user thanked author for this post.
      CADesertRat
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    • CADesertRat
      AskWoody Plus
      February 26, 2020 at 1:18 pm #2171624

      Forgot to mention, I’m on Chrome ver. 80.0.3987.122

      Don't take yourself so seriously, no one else does 🙂
      All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

      1 user thanked author for this post.
      satrow
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    • bbearren
      AskWoody MVP
      February 26, 2020 at 1:31 pm #2171632

      Always create a fresh drive image before making system changes/Windows updates; you may need to start over!
      We all have our own reasons for doing the things that we do with our systems; we don't need anyone's approval, and we don't all have to do the same things.
      We were all once "Average Users".
      Computer Specs

      1 user thanked author for this post.
      CADesertRat
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      • CADesertRat
        AskWoody Plus
        February 26, 2020 at 1:37 pm #2171635
        bbearren wrote:

        Is this your motherboard?  Here is the open link: https://www.gigabyte.com/Motherboard/X470-AORUS-GAMING-7-WIFI-50-rev-11#kf

        Yes it is.

        Don't take yourself so seriously, no one else does 🙂
        All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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        • bbearren
          AskWoody MVP
          February 26, 2020 at 1:44 pm #2171639
          CADesertRat wrote:

          Yes it is.

          Do you get the 502 error on that link?

          Always create a fresh drive image before making system changes/Windows updates; you may need to start over!
          We all have our own reasons for doing the things that we do with our systems; we don't need anyone's approval, and we don't all have to do the same things.
          We were all once "Average Users".
          Computer Specs

          1 user thanked author for this post.
          CADesertRat
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          • CADesertRat
            AskWoody Plus
            February 26, 2020 at 1:53 pm #2171647
            bbearren wrote:

            Do you get the 502 error on that link?

            No. On that page there is a link to Support (where all the downloads are) so I go to that page (which loads fine), but when I click for Technical support, it goes to the 502.

            Gigabyte-support

            Don't take yourself so seriously, no one else does 🙂
            All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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            • Ascaris
              AskWoody MVP
              February 26, 2020 at 2:30 pm #2171663

              I got a bad gateway/502 error on that link also.

              Dell XPS 13/9310, i5-1135G7/16GB, KDE Neon 6.2
              XPG Xenia 15, i7-9750H/32GB & GTX1660ti, Kubuntu 24.04
              Acer Swift Go 14, i5-1335U/16GB, Kubuntu 24.04 (and Win 11)

              1 user thanked author for this post.
              CADesertRat
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    • CADesertRat
      AskWoody Plus
      February 26, 2020 at 2:42 pm #2171667

      So from the looks of it, Gigabytes esupport site is still down. This all started when I wanted to ask them a question this morning about their latest BIOS update procedure’s.

      Don't take yourself so seriously, no one else does 🙂
      All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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    • wavy
      AskWoody Plus
      February 27, 2020 at 8:29 am #2171975

      It was bad for me yesterday around noon here in NY only loads a good page every 8 9 times today still bad. Looks like this:

      Capture-6

      (not normal )

      🍻

      Just because you don't know where you are going doesn't mean any road will get you there.
      1 user thanked author for this post.
      CADesertRat
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    • Kathy Stevens
      AskWoody Plus
      February 27, 2020 at 8:44 am #2171979

      Just searched Gigabytes support and service at https://www.gigabyte.com/Support from our server in Austria – all worked well.

      1 user thanked author for this post.
      CADesertRat
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    • CADesertRat
      AskWoody Plus
      February 27, 2020 at 9:32 am #2172004

      Thanks to all, I just tried the link again this morning and it OPENED. I guess they are back.

      Don't take yourself so seriously, no one else does 🙂
      All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

      1 user thanked author for this post.
      woody
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    • Kathy Stevens
      AskWoody Plus
      February 27, 2020 at 10:31 am #2172049

      When I went to https://esupport.gigabyte.com/#list  and  https://esupport.gigabyte.com/  earlier there was a notice, “Notice this platform will stop supporting TSL1.0 and TSL1.1”

      • This reply was modified 5 years, 3 months ago by Kathy Stevens.
      1 user thanked author for this post.
      CADesertRat
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      • CADesertRat
        AskWoody Plus
        February 27, 2020 at 10:44 am #2172058
        Kathy Stevens wrote:

        When I went to https://esupport.gigabyte.com/#list  and  https://esupport.gigabyte.com/  earlier there was a notice, “Notice this platform will stop supporting TSL1.0 and TSL1.1”

        Interesting, I just went there and didn’t get that message. I signed in and submitted my question about 10 minutes ago.

        Don't take yourself so seriously, no one else does 🙂
        All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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      • EP
        AskWoody_MVP
        February 27, 2020 at 12:23 pm #2172111

        I am seeing that TSL1.0 and TSL1.1 message on my end in the News section of the gigabyte eSupport site – using Firefox 68.5 ESR, Google Chrome 80 and MS Edge Chromium 80

        • This reply was modified 5 years, 3 months ago by EP.
        1 user thanked author for this post.
        CADesertRat
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    • CADesertRat
      AskWoody Plus
      February 27, 2020 at 1:14 pm #2172157

      Yup, I see it, guess I was so happy to connect with the site that I didn’t notice LOL.

      Don't take yourself so seriously, no one else does 🙂
      All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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    • EP
      AskWoody_MVP
      February 28, 2020 at 10:42 am #2172512

      a little late on this but we could have used a site like IsItDownRightNow to check the Gigabyte eSupport site to see if it was working or not

      1 user thanked author for this post.
      CADesertRat
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    Reply To: Is GigaByte out of business??

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