‘Invalid Logon’ message (Thunderbird)

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Hello,

I am using two acounts in Thunderbird , one appears tio work fine and receive emails ok. When l try to receive emails from the other account l am getting the following error: “The sending of password did not succeed. Mail server mail.onetel.com responded: message server said: Invalid Logon”

Any help would be much appreciated , as l am unable to read email from this account until this problem is resolved.

Justin.

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My only suggestion is to ensure your userid and password are typed correctly.

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Thanks for that , l will ensure they are correct.

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Are you by chance using the PC-Cillin antivirus product? If so, it does a couple of special things with email that you need to be aware of. Post back if so needed…

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I am not using PC-Cillin. Would this error message be the cause if l am getting invalid logon or could there be a setting which is incorrect?

Justin.

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I am not using PC-Cillin. Would this error message be the cause if l am getting invalid logon or could there be a setting which is incorrect?

Justin.

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Are you by chance using the PC-Cillin antivirus product? If so, it does a couple of special things with email that you need to be aware of. Post back if so needed…

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Thanks for that , l will ensure they are correct.

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I can confirm that password is correct, where could l check for corrert username within Thunderbird?

Justin

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Tools, Account Settings, Server Settings for the account with the problem.

Also check advice from your ISP-they might require non-standard settings (don’t remember offhand but had a customer with a corporate shop that did so).

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Found it. The non-standard setting was for a ‘secure’ port. This was with a different email client where the port had to be changed directly. Checking T-bird, the same change can be implemented by checking ‘Use secure connection (SSL)’ in the Server Settings. But don’t just check this-check with your ISP. If they have any special requirements such as this then they should tell you about them, even if they’re not familiar enough with T-bird to tell you exactly how to set them.

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Found it. The non-standard setting was for a ‘secure’ port. This was with a different email client where the port had to be changed directly. Checking T-bird, the same change can be implemented by checking ‘Use secure connection (SSL)’ in the Server Settings. But don’t just check this-check with your ISP. If they have any special requirements such as this then they should tell you about them, even if they’re not familiar enough with T-bird to tell you exactly how to set them.

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Thanks for that.

Justin.

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Thanks for that.

Justin.

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I can confirm that password is correct, where could l check for corrert username within Thunderbird?

Justin

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My only suggestion is to ensure your userid and password are typed correctly.

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