Internet Explorer will not start on my Windows 7 Desktop

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Internet Explorer will not start on my Windows 7 Desktop. There is an icon for it, but when I click on it, the message I get is:

C:Program FilesInternet Exploreriexplore.exe
the message under that is:
Attempt to access invalid address.
Then when I click on the OK Button this message appears:
Can’t Open This Item – It might have been moved, renamed or deleted. Do you want to remove this item? And I said NO.

I tried to determine which version of Internet Explorer is installed on my computer, but I can’t open Internet Explorer. Now the last time I had checked it was IE11 and it was working great before I changed out this hard drive.

THIS IS THE STORY. I was having a problem with the installed hard drive, whrrring noise, and thought it may be going out, so I backed up everything to my external hard drive, (files and system image), I downloaded EasyUS Todo Backup Free 6.5 and used it to clone the internal hard drive, then changed that one out for a NEW hard drive I bought. (Western Digital – WD10EZEXSP – 1.0TB) Then I transferred the Clone to the new hard drive. I had problems after starting the new hard drive. Windows 7 DID work, but I couldn’t get the ‘Windows Update’ to work; I believe it was because IE wasn’t working, so I tried to revert back to IE10 but I guess it didn’t work, because IE still wasn’t working. I was so frustrated with the situation I used my System Recovery Disc (3), that I had cut to DVD-R when I first received the computer in 2010. I went through the whole process with the System Recovery Disc, and as it turned out Windows 7 worked, but I couldn’t get IE to work, so in turn Windows Update wouldn’t work. So I just reinstalled the original hard drive, which I have in there now. Everything on it works great; the same as it did before I changed it out. Only one slight problem; when I click the IE icon it gives me that message above and I can’t open it. BUT, as luck would have it, ‘Windows Update’ IS still working, so I know IE it’s still on my hard drive.

So I downloaded IE10 and tried to install it and I get this message:
“Internet Explorer did not finish installing: Internet Explorer is already installed on this system”. So I downloaded IE11 and installed it on my computer. I had to restart the computer, but when I hit the START button and go to All Programs>Internet Explorer and click on it, OR the Internet Explorer Icon, I get the message that I described in the first of this message.

I’m frustrated again; I know there’s a way to fix this, but I just don’t know what it is. Can anyone please help?

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Replies

Have you tried starting IE with no add ons?
http://www.techsupportall.com/internet-explorer-without-add-ons/

Jerry

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Yes sir, and I get the same message. Thank you.

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With your old HDD installed, do you have a restore point prior to when IE did work and then re-clone.

Alternatively, open a command prompt as an administrator then type and enter sfc /scannow to see what it reports.

If you go Programs and Features/Turn Windows features on or off it will give the version or you can check Installed Updates.

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Welcome to the Lounge!

There are three places you need to check, to make sure that IE 11 has been completely uninstalled. If you miss one of these, you will get the behavior that you are getting. All three are found in Control Panel / Programs and Features. If you find IE 11 listed in any of these places, uninstall it.

1. Installed programs
2. Windows updates
3. Windows features

After verifying that IE 11 doesn’t appear in any of these three places, restart your computer. You will then be back at your previous version of IE, and you will no longer have the problem you have described.

Group "L" (Linux Mint)
with Windows 10 running in a remote session on my file server

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Can you elaborate on your last reply please.

For info, the only way to uninstall an IE update to revert to the previous version is through Installed Updates.

If you turn IE off in Windows Features, you totally disable it and it will not be reinstated on the reboot.

Have you run the system file check or tried your restore points yet ?

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I’m sorry, I was replying to the question: Have you tried starting IE with no add ons? http://www.techsupportall.com/intern…thout-add-ons/ and I answered with: Yes sir, and I get the same message. Thank you.

Have you run the system file check or tried your restore points yet? Yes, I ran the system file check and it only went to ‘verification 19% complete’ and that’s as far as it would go. “Windows Resource Protection could not perform the requested operation”. I tried that twice; same thing.

I wasn’t sure what you were referring to when you said “If you turn IE off in Windows Features, you totally disable it and it will not be reinstated on the reboot”. Are you saying that I should NOT turn IE off in Windows Features? Can you please elaborate more on that point. I thought maybe you were referring to ‘mrjimphelps’ thread above. I haven’t done anything in the “Control Panel / Programs and Features” yet. Internet Explorer 11 is in there and it is checked. I need more instructions please.

Concerning the restore points: I restored back as far as I could. The last 3 restore points are “System Image Restore Points; Type: Backup”. I tried one of them and it tried to do a restore but it just sat there for over an hour and wasn’t doing anything so I just shut down the computer and restarted it again. If I try that restore point again and it goes on for a long time should I just let it run its course or will it ever complete, because that was the backup to my external hard drive. Like I said, there are also 2 more before that. After restoring all I could up, to the 3 that I am talking about, I restarted the computer each time but I still can’t open IE. I hope I answered all your questions and am hoping for more guidance. Thank you.

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Allen:

If you click “Reply with Quote”, it will include what you are replying to in your response.

I had exactly the same problem you are having. When I uninstalled IE 11 from Installed Programs and from Windows Features, then rebooted, I was back at IE 10, and the problem was solved. Additionally, you should also check Windows Updates.

To uninstall from Installed Programs, simply right-click on IE 11 and then choose Uninstall. Same for Windows Updates. In Windows Features, you will uncheck IE 11.

Let us know if you have a question about that.

Jim

Group "L" (Linux Mint)
with Windows 10 running in a remote session on my file server

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Allen:

If you click “Reply with Quote”, it will include what you are replying to in your response.

I had exactly the same problem you are having. When I uninstalled IE 11 from Installed Programs and from Windows Features, then rebooted, I was back at IE 10, and the problem was solved. Additionally, you should also check Windows Updates.

To uninstall from Installed Programs, simply right-click on IE 11 and then choose Uninstall. Same for Windows Updates. In Windows Features, you will uncheck IE 11.

Let us know if you have a question about that.

Jim

There is one question before I go through the process you just laid out. There is an Internet Explorer entry in ‘Installed Programs’, but it’s “Internet Explorer (Enable DEP)”. Should I uninstall that? That’s the only one that I can find in Installed Programs. Hopefully this will fix everything. I just need to know the answer to that one question, then I will start the process and will let you know the results. Thank You.

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Thank you for the information on the “Reply with Quote”. I wasn’t sure about that but now I understand.

You can also read my latest reply to “Sudo15”. Also, how do you do a “Thank You” on the site. I know I’ve seen it somewhere but can’t find it again.

Allen:

If you click “Reply with Quote”, it will include what you are replying to in your response.

I had exactly the same problem you are having. When I uninstalled IE 11 from Installed Programs and from Windows Features, then rebooted, I was back at IE 10, and the problem was solved. Additionally, you should also check Windows Updates.

To uninstall from Installed Programs, simply right-click on IE 11 and then choose Uninstall. Same for Windows Updates. In Windows Features, you will uncheck IE 11.

Let us know if you have a question about that.

Jim

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How do you do a “Thank You” on the site. I know I’ve seen it somewhere but can’t find it again.

In the bottom left corner of each post is a “Thanks” button. Simply click on it.

Group "L" (Linux Mint)
with Windows 10 running in a remote session on my file server

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I found it and I thank you very much.

In the bottom left corner of each post is a “Thanks” button. Simply click on it.

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The (Enable DEP) is the only reference to IE that you should have in Programs and Features as IE is part of Windows and is not an installed program but don’t uninstall that.

The “Backup” restore points do refer to your external drive, but if clicking on Show more restore points doesn’t list any Auto ones then restore your computer with the latest system image from the external HDD but you will need to Scan for affected programs first.

If the auto restore points fail then retry in Safe Mode.

The failed sfc /scannow could be related to the condition of the old HDD and running the command chkdsk as an administrator from the command prompt should show any bad files and/or sectors.

CHKDSK without any parameters is a read only command and will not repair.

Back up any personal files then run the command chkdsk /r and then restore using the latest external backup if the HDD is now functional and then you could re-clone.

You can read the chkdsk /r full report in Event Viewer/Windows Logs – right click on Application – click on Find and in the search box type chkdsk then press Enter.

You can then close the search box to read the report.

Attempting to use an external HD system image onto a new HDD may not work because of partitioning problems when the new HDD is larger than the old one as I’m led to believe, but others with more experience in this will be better able to advise.

You shouldn’t turn off IE in Features as IE is required for Windows Updates and other Windows files.

When your reinstall of IE10 failed because Windows reported that you still had it, then you could have uninstalled that also in Installed Updates and then the IE10 install would have been successful and prior to updating from 10 to 11, I’ve found that it’s best to reset IE to defaults with all the boxes checked.

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On the restore points: Since I did uninstall Internet Explorer 11 in the ‘Installed Updates’ of course there were more updates to install after I restarted my computer, so I did that. I didn’t find IE11 anyplace else. Since I did that there are only 4 restore points left when I clicked on the ‘show more restore points’, as my AVG antivirus needed to update, so I did that also. As it stands right now I have the AVG restore point and there are 3 others, which are all System Image Restore Points, each with a different date, and the type on all are Backup. I’ve clicked on the Internet Explorer Icon and I still get the same message.

I ran chkdsk as an administrator from the command prompt and at the end of it says: ‘Windows has check the file system and has found NO problems’. I’d send you the results but I can’t copy and paste them. The only thing that I did see at the beginning was: WARNING! F parameter not specified… What is the F parameter and do I need to use it?

I know you said to use the latest System Image Restore Point to restore the computer, but I’m still confused, should I do the System Image Restore Point 1st or should I ‘Back up any personal files then run the command chkdsk /r 1st. Could you please put things in order for me and I will do them in that order, for the old HDD and for the new HDD. I don’t want to screw up again.

Also could you please elaborate on ” I’ve found that it’s best to reset IE to defaults with all the boxes checked”. I can’t even get to IE yet.

The (Enable DEP) is the only reference to IE that you should have in Programs and Features as IE is part of Windows and is not an installed program but don’t uninstall that.

The “Backup” restore points do refer to your external drive, but if clicking on Show more restore points doesn’t list any Auto ones then restore your computer with the latest system image from the external HDD but you will need to Scan for affected programs first.

If the auto restore points fail then retry in Safe Mode.

The failed sfc /scannow could be related to the condition of the old HDD and running the command chkdsk as an administrator from the command prompt should show any bad files and/or sectors.

CHKDSK without any parameters is a read only command and will not repair.

Back up any personal files then run the command chkdsk /r and then restore using the latest external backup if the HDD is now functional and then you could re-clone.

You can read the chkdsk /r full report in Event Viewer/Windows Logs – right click on Application – click on Find and in the search box type chkdsk then press Enter.

You can then close the search box to read the report.

Attempting to use an external HD system image onto a new HDD may not work because of partitioning problems when the new HDD is larger than the old one as I’m led to believe, but others with more experience in this will be better able to advise.

You shouldn’t turn off IE in Features as IE is required for Windows Updates and other Windows files.

When your reinstall of IE10 failed because Windows reported that you still had it, then you could have uninstalled that also in Installed Updates and then the IE10 install would have been successful and prior to updating from 10 to 11, I’ve found that it’s best to reset IE to defaults with all the boxes checked.

Reply | Quote

The /f parameter is to repair any damaged files it finds and the /r parameter checks for any bad sectors to repair, but also has the attributes of /f so the /r parameter does both http://technet.microsoft.com/en-us/library/cc730714.aspx and when you run chkdsk in read-only mode, you always get that warning about the F parameter and is nothing to worry about.

The chdsk report would have also given a value for any bad sectors, but you can copy & paste the output of a command window by right clicking in the text area and click on Select all then press Enter.

Open Notepad and set the cursor then right click and select Paste which you can then copy & paste into the reply box.

You could still back up your files and run the chkdsk /r as an added measure even if the chkdsk report gave 0 Bad sectors found and then view its full report in Event Viewer as I’ve described and I’m not sure if Event Viewer would give anything for the IE fail and possible solutions when you click on the blue Online help link if it has recorded any related errors.

You could then restore the old HDD with the latest external system image where IE should be working and if its still noisy then re-clone to use the new HDD.

IE 10 and 11 come with additional add-ons to IE 9 and resetting IE to full defaults gets rid of those so that they aren’t still there when you upgrade from 10 to 11.

You don’t need to open IE to use Tools, that window can be accessed by Control Panel/All Control Panel Items/Internet options and the Reset button is under the Advanced tab.

An alternate way to access the window which may work you for you is to go Start, type tmp then click on Change temporary Internet file settings or you could just type most of that and the search would bring it up.

The reason that it’s best to back up your personal files before running the chkdsk /r is because if it finds bad sectors, it will attempt to move data from those onto the good sectors and data can be lost.

Apologies if my last post seemed out of sync.

Reply | Quote

This is what I came up with when I ran sfc /scannow and chdsk Do you see any problems in there?

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:Windowssystem32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 20% complete.

Windows Resource Protection could not perform the requested operation.

C:Windowssystem32>chkdsk
The type of the file system is NTFS.
Volume label is OS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)…
426240 file records processed.
File verification completed.
1602 large file records processed.
0 bad file records processed.
2 EA records processed.
76 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 3)…
504154 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 3)…
426240 file SDs/SIDs processed.
Security descriptor verification completed.
38958 data files processed.
CHKDSK is verifying Usn Journal…
33644264 USN bytes processed.
Usn Journal verification completed.
Windows has checked the file system and found no problems.

613066751 KB total disk space.
76520620 KB in 184457 files.
143632 KB in 38959 indexes.
0 KB in bad sectors.
564559 KB in use by the system.
65536 KB occupied by the log file.
535837940 KB available on disk.

4096 bytes in each allocation unit.
153266687 total allocation units on disk.
133959485 allocation units available on disk.

This what I found after I ran the chkdsk /r:

EventData

Checking file system on C: The type of the file system is NTFS. Volume label is OS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 5)… Cleaning up instance tags for file 0x9da. Cleaning up instance tags for file 0x9f1. Cleaning up instance tags for file 0xa27. Cleaning up instance tags for file 0xa3e. Cleaning up instance tags for file 0x2466. Cleaning up instance tags for file 0x13511. Cleaning up instance tags for file 0x168a7. Cleaning up instance tags for file 0x168a8. Cleaning up instance tags for file 0x168a9. Cleaning up instance tags for file 0x168aa. 426240 file records processed. File verification completed. 1608 large file records processed. 0 bad file records processed. 2 EA records processed. 76 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)… 504170 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)… 426240 file SDs/SIDs processed. Cleaning up 15190 unused index entries from index $SII of file 0x9. Cleaning up 15190 unused index entries from index $SDH of file 0x9. Cleaning up 15190 unused security descriptors. CHKDSK is compacting the security descriptor stream 38966 data files processed. CHKDSK is verifying Usn Journal… 35689792 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)… 426224 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)… 133872270 free clusters processed. Free space verification is complete. CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap. Correcting errors in the Volume Bitmap. Windows has made corrections to the file system. 613066751 KB total disk space. 76889420 KB in 184359 files. 140804 KB in 38969 indexes. 0 KB in bad sectors. 547447 KB in use by the system. 65536 KB occupied by the log file. 535489080 KB available on disk. 4096 bytes in each allocation unit. 153266687 total allocation units on disk. 133872270 allocation units available on disk. Internal Info: 00 81 06 00 68 68 03 00 ab ff 05 00 00 00 00 00 ….hh………. 82 9b 00 00 4c 00 00 00 00 00 00 00 00 00 00 00 ….L……….. 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ……………. Windows has finished checking your disk. Please wait while your computer restarts.

I have followed your instructions to the letter and I even reset Internet Explorer setting as you said, restarted the computer; but I am still getting the same message. Like I said; ‘Windows Update’ is working on this machine as it is, but I just can’t open IE. Do we have any other options? I don’t want to put the new HDD in and clone it with the old HDD setting as it will be the same as I am experiencing now, will it not? I hope you can help more. Thanking you in advance.

C:Windowssystem32>

The /f parameter is to repair any damaged files it finds and the /r parameter checks for any bad sectors to repair, but also has the attributes of /f so the /r parameter does both http://technet.microsoft.com/en-us/library/cc730714.aspx and when you run chkdsk in read-only mode, you always get that warning about the F parameter and is nothing to worry about.

The chdsk report would have also given a value for any bad sectors, but you can copy & paste the output of a command window by right clicking in the text area and click on Select all then press Enter.

Open Notepad and set the cursor then right click and select Paste which you can then copy & paste into the reply box.

You could still back up your files and run the chkdsk /r as an added measure even if the chkdsk report gave 0 Bad sectors found and then view its full report in Event Viewer as I’ve described and I’m not sure if Event Viewer would give anything for the IE fail and possible solutions when you click on the blue Online help link if it has recorded any related errors.

You could then restore the old HDD with the latest external system image where IE should be working and if its still noisy then re-clone to use the new HDD.

IE 10 and 11 come with additional add-ons to IE 9 and resetting IE to full defaults gets rid of those so that they aren’t still there when you upgrade from 10 to 11.

You don’t need to open IE to use Tools, that window can be accessed by Control Panel/All Control Panel Items/Internet options and the Reset button is under the Advanced tab.

An alternate way to access the window which may work you for you is to go Start, type tmp then click on Change temporary Internet file settings or you could just type most of that and the search would bring it up.

The reason that it’s best to back up your personal files before running the chkdsk /r is because if it finds bad sectors, it will attempt to move data from those onto the good sectors and data can be lost.

Apologies if my last post seemed out of sync.

Reply | Quote

This is what I came up with when I ran sfc /scannow and chdsk Do you see any problems in there?

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:Windowssystem32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 20% complete.

Windows Resource Protection could not perform the requested operation.

C:Windowssystem32>chkdsk
The type of the file system is NTFS.
Volume label is OS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)…
426240 file records processed.
File verification completed.
1602 large file records processed.
0 bad file records processed.
2 EA records processed.
76 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 3)…
504154 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 3)…
426240 file SDs/SIDs processed.
Security descriptor verification completed.
38958 data files processed.
CHKDSK is verifying Usn Journal…
33644264 USN bytes processed.
Usn Journal verification completed.
Windows has checked the file system and found no problems.

613066751 KB total disk space.
76520620 KB in 184457 files.
143632 KB in 38959 indexes.
0 KB in bad sectors.
564559 KB in use by the system.
65536 KB occupied by the log file.
535837940 KB available on disk.

4096 bytes in each allocation unit.
153266687 total allocation units on disk.
133959485 allocation units available on disk.

I ran the chkdsk /r and this is what is shows:

System

– Provider

[ Name] Microsoft-Windows-Wininit
[ Guid] {206f6dea-d3c5-4d10-bc72-989f03c8b84b}
[ EventSourceName] Wininit

– EventID 1001

[ Qualifiers] 16384

Version 0

Level 4

Task 0

Opcode 0

Keywords 0x80000000000000

– TimeCreated

[ SystemTime] 2014-02-16T07:42:34.000000000Z

EventRecordID 127406

Correlation

– Execution

[ ProcessID] 0
[ ThreadID] 0

Channel Application

Computer Allen-HP

Security

– EventData

Checking file system on C: The type of the file system is NTFS. Volume label is OS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 5)… Cleaning up instance tags for file 0x9da. Cleaning up instance tags for file 0x9f1. Cleaning up instance tags for file 0xa27. Cleaning up instance tags for file 0xa3e. Cleaning up instance tags for file 0x2466. Cleaning up instance tags for file 0x13511. Cleaning up instance tags for file 0x168a7. Cleaning up instance tags for file 0x168a8. Cleaning up instance tags for file 0x168a9. Cleaning up instance tags for file 0x168aa. 426240 file records processed. File verification completed. 1608 large file records processed. 0 bad file records processed. 2 EA records processed. 76 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)… 504170 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)… 426240 file SDs/SIDs processed. Cleaning up 15190 unused index entries from index $SII of file 0x9. Cleaning up 15190 unused index entries from index $SDH of file 0x9. Cleaning up 15190 unused security descriptors. CHKDSK is compacting the security descriptor stream 38966 data files processed. CHKDSK is verifying Usn Journal… 35689792 USN bytes processed. Usn Journal verification completed. CHKDSK is verifying file data (stage 4 of 5)… 426224 files processed. File data verification completed. CHKDSK is verifying free space (stage 5 of 5)… 133872270 free clusters processed. Free space verification is complete. CHKDSK discovered free space marked as allocated in the master file table (MFT) bitmap. Correcting errors in the Volume Bitmap. Windows has made corrections to the file system. 613066751 KB total disk space. 76889420 KB in 184359 files. 140804 KB in 38969 indexes. 0 KB in bad sectors. 547447 KB in use by the system. 65536 KB occupied by the log file. 535489080 KB available on disk. 4096 bytes in each allocation unit. 153266687 total allocation units on disk. 133872270 allocation units available on disk. Internal Info: 00 81 06 00 68 68 03 00 ab ff 05 00 00 00 00 00 ….hh………. 82 9b 00 00 4c 00 00 00 00 00 00 00 00 00 00 00 ….L……….. 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ……………. Windows has finished checking your disk. Please wait while your computer restarts.

It seems like we are getting nowhere fast. I am still getting the same message when I click on the Internet Explorer Icon. Will this ever end on a positive note?? Oops! I misquoted in the last message; I do still have the 3 Image Restore Point Backups to go through. Question: If I try one restore point and it doesn’t work, should I reverse that one before I try another one?? Oh, I got up this morning and turned my computer on and the HDD is starting to Labor more now. Not sure how much more time before it will stop working.

C:Windowssystem32>

The /f parameter is to repair any damaged files it finds and the /r parameter checks for any bad sectors to repair, but also has the attributes of /f so the /r parameter does both http://technet.microsoft.com/en-us/library/cc730714.aspx and when you run chkdsk in read-only mode, you always get that warning about the F parameter and is nothing to worry about.

The chdsk report would have also given a value for any bad sectors, but you can copy & paste the output of a command window by right clicking in the text area and click on Select all then press Enter.

Open Notepad and set the cursor then right click and select Paste which you can then copy & paste into the reply box.

You could still back up your files and run the chkdsk /r as an added measure even if the chkdsk report gave 0 Bad sectors found and then view its full report in Event Viewer as I’ve described and I’m not sure if Event Viewer would give anything for the IE fail and possible solutions when you click on the blue Online help link if it has recorded any related errors.

You could then restore the old HDD with the latest external system image where IE should be working and if its still noisy then re-clone to use the new HDD.

IE 10 and 11 come with additional add-ons to IE 9 and resetting IE to full defaults gets rid of those so that they aren’t still there when you upgrade from 10 to 11.

You don’t need to open IE to use Tools, that window can be accessed by Control Panel/All Control Panel Items/Internet options and the Reset button is under the Advanced tab.

An alternate way to access the window which may work you for you is to go Start, type tmp then click on Change temporary Internet file settings or you could just type most of that and the search would bring it up.

The reason that it’s best to back up your personal files before running the chkdsk /r is because if it finds bad sectors, it will attempt to move data from those onto the good sectors and data can be lost.

Apologies if my last post seemed out of sync.

Reply | Quote

I’ve come across two 3rd party IE repair programs which may help, but with one you would need to uninstall IE 10 as it only works on up to IE 9 and as always, create a restore point before running any 3rd party fixit programs.

http://www.thewindowsclub.com/repair-internet-explorer-with-fix-ie-utility

http://www.techrepublic.com/blog/tr-dojo/repair-multiple-internet-explorer-issues-with-one-application/

The other option that I’ve already suggested is to restore the old HDD with the latest system image from the external HDD as IE was working in that volume and if that resolves, then you can re-clone to use your new HDD.

If whichever option you choose restores IE then upgrade to IE 11 as there’s another Zero Day bug going about for IE 10 http://blog.malwarebytes.org/exploits-2/2014/02/new-internet-explorer-10-zero-day-used-in-targeted-attacks/ for which MS has yet to release a security patch.

The chkdsk /r seems to have given your old HDD a clean bill of health but it can be given a more robust test with Seatools for DOS which includes audio testing to identify any noises the HDD is making, if you want to run that and can you run sfc /scannow again to see if it will complete now ?

Seatools is run from a bootable disk for which you can use Imgburn to create.

http://www.seagate.com/gb/en/support/downloads/seatools/

http://www.dvdr-digest.com/software/download.php?sid=470&ssid=0&did=1

Reply | Quote

Right now I am busy with the 1st of the 3 system image restore points and this one has been running for about 1:40 minutes. There does seems to be something happening as my external HDD is blinking slowly and it is normally a steady light. I will run this for as long as it takes to restore back to this point, then I will report back if anything changed or not. Thank you for being so patient with me.

I’ve come across two 3rd party IE repair programs which may help, but with one you would need to uninstall IE 10 as it only works on up to IE 9 and as always, create a restore point before running any 3rd party fixit programs.

http://www.thewindowsclub.com/repair-internet-explorer-with-fix-ie-utility

http://www.techrepublic.com/blog/tr-dojo/repair-multiple-internet-explorer-issues-with-one-application/

The other option that I’ve already suggested is to restore the old HDD with the latest system image from the external HDD as IE was working in that volume and if that resolves, then you can re-clone to use your new HDD.

If whichever option you choose restores IE then upgrade to IE 11 as there’s another Zero Day bug going about for IE 10 http://blog.malwarebytes.org/exploits-2/2014/02/new-internet-explorer-10-zero-day-used-in-targeted-attacks/ for which MS has yet to release a security patch.

The chkdsk /r seems to have given your old HDD a clean bill of health but it can be given a more robust test with Seatools for DOS which includes audio testing to identify any noises the HDD is making, if you want to run that and can you run sfc /scannow again to see if it will complete now ?

Seatools is run from a bootable disk for which you can use Imgburn to create.

http://www.seagate.com/gb/en/support/downloads/seatools/

http://www.dvdr-digest.com/software/download.php?sid=470&ssid=0&did=1

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While I also use an external HDD for my system images, I’ve never had to restore with them yet so can’t say how long would be normal, although this would depend upon what is on the computer.

Did you try any of those 3rd party programs to see if they would fix IE ?

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Well, I got tired of waiting for the restore from my External HDD, as it had already ran for 4:40 minutes and I should think that is waaaayyyy too long. I have never run one before either, but went on the internet and some said it only took about 30 – 60 minutes on Win7. I may try to run it over night if nothing else works.

No, I haven’t yet tried any of the 3rd party programs yet; right now I am running Seatools Long Test, then I will run the sfc /scannow again. Just the first of many things am planning. LOL.

While I also use an external HDD for my system images, I’ve never had to restore with them yet so can’t say how long would be normal, although this would depend upon what is on the computer.

Did you try any of those 3rd party programs to see if they would fix IE ?

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Seatools and sfc /scannow just finished running and here’s the results:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:Windowssystem32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 20% complete.

Windows Resource Protection could not perform the requested operation.

So it didn’t really work. Will try something else.

While I also use an external HDD for my system images, I’ve never had to restore with them yet so can’t say how long would be normal, although this would depend upon what is on the computer.

Did you try any of those 3rd party programs to see if they would fix IE ?

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I did try The free Anvi Browser Repair Tool that you sent and it did work to repair IE. Now that it’s up and running I have run CCleaner and Malwarebytes to check everything out, and I did download the IE11 update that I received, and it seems to be working good, even though my computer was performing slower. I have rebooted a few times and it seems to be doing better now.

I’m not sure where to go from here. Is there anything else that I haven’t thought of before I change out the HDD’s?

Now that it seems to be working better should I try to change out the HDD? How would that whole process work? I will be using EaseUS Todo Backup if you think that will work out fine. I thing I have an idea how it works: First I would open EaseUS Todo Backup and do a System Backup and probably a File Backup also, or is that one-in-the same? Then I would go into the Clone section and do a Disk Clone of this Old HDD; the I would change out the HHD’s; then using EaseUS Todo Backup again to put the Clone on the new HDD; I’m not really sure of that procedure. Can you help with that? I don’t know what else I’m forgetting. Oh, and those System Images that I tried, they didn’t work at all, so I can’t use them.

While I also use an external HDD for my system images, I’ve never had to restore with them yet so can’t say how long would be normal, although this would depend upon what is on the computer.

Did you try any of those 3rd party programs to see if they would fix IE ?

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It’s great news that IE is now working but I don’t think it’s ready to be transferred yet as the sfc /scannow still failed and did the Long Test report any faults for the HDD ?

It could be that you may need to do a clean install of Win 7 onto the new HDD then reinstall any programs/backed up files, but see if the sfc /scannow will complete in Safe Mode.

With a system image you cannot be selective with what you want to restore so you would have to manually drag & drop any personal files onto the external HDD and make a list of the programs that you will want to reinstall, but it’s also concerning that the system images didn’t take either although sometimes a factory reset can also fail and that can be indicative of a failing HDD.

It’s also advised to back up your drivers folders as well before doing a clean install so that you can drop those back into System32.

The drivers folders can be found in Windows(C)/Windows/System32 and there are three of them.

For any paid for programs product keys and your Win 7 product key, Belarc Advisor will list all of those for you to make a note of.

I’ve never had to use any 3rd party backup programs, cloning or change out a HDD so I’m unable to help you with that procedure, but there’s a wealth of expertise in the Lounge so help should be forthcoming for that.

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sfc /scannow (In Safe Mode) just finished running and here’s the results:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:Windowssystem32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 19% complete.

Windows Resource Protection could not perform the requested operation.

And that Long Test Report did NOT show anything wrong with the HDD. Completed successfully.

As I explained in my first message on this thread, my NEW HDD, that I took out, does have a clean install on it now. I believe a clean install is using the System Repair Disc that I cut to disc when I first got this computer new; is that right? You will have to go back and read my first message. Everything is there. Please check out my last post to ruirib.

It’s great news that IE is now working but I don’t think it’s ready to be transferred yet as the sfc /scannow still failed and did the Long Test report any faults for the HDD ?

It could be that you may need to do a clean install of Win 7 onto the new HDD then reinstall any programs/backed up files, but see if the sfc /scannow will complete in Safe Mode.

With a system image you cannot be selective with what you want to restore so you would have to manually drag & drop any personal files onto the external HDD and make a list of the programs that you will want to reinstall, but it’s also concerning that the system images didn’t take either although sometimes a factory reset can also fail and that can be indicative of a failing HDD.

It’s also advised to back up your drivers folders as well before doing a clean install so that you can drop those back into System32.

The drivers folders can be found in Windows(C)/Windows/System32 and there are three of them.

For any paid for programs product keys and your Win 7 product key, Belarc Advisor will list all of those for you to make a note of.

I’ve never had to use any 3rd party backup programs, cloning or change out a HDD so I’m unable to help you with that procedure, but there’s a wealth of expertise in the Lounge so help should be forthcoming for that.

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Hi,

Cloning the disk or creating an image and restoring it to the new disk will leave you with a Windows installation that cannot complete a system file checker scan. That’s never good.
If I were in your position, I would probably go ahead with the cloning (personally I have never used cloning, I just create and restore images, but cloning can be of use here), but once the new disk is ready, I would be considering a Windows 7 non destructive repair install, so that you can be sure about the integrity of your installation.

I would advise the repair on the new disk rather than the old, since you seem to be worried about the state of the old disk, otherwise I would advise that you try it in the old disk. Doing this on the new will also allow you to keep the old disk as an emergency backup, to be used if the repair install goes wrong.

Repair installs work very well, but considering sfc is failing, there is the possibility that it won’t conclude successfully. In that case, I would probably advise a clean install. Also, a repair install can be a very lengthy procedure (many hours) and sometimes there is the temptation of aborting it (been there myself), so you should know it before you start. Sometimes a clean install is just the fastest way, even if it requires adding installing all your programs again.

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As you have said in your 2nd paragraph: If you will go back to my first message in this thread, I believe I have already done that with the NEW HDD. Read that and tell me if that is what I have done, according to your statement. I believe a clean install is using the System Repair Disc that I cut to disc when I first got this computer new; is that right? That new HDD is now at that stage. I just couldn’t get IE or updates to work. I believe I used the System Repair Disc 3 times and it still wouldn’t work.

I am new at this so I need some specific instructions forward, from what to do with this HDD before I change it out for the NEW HDD. (Backing up which files, folders, etc) Can that be done all in one operation? And what program to use for that. Most of my backup sequence is done with Windows Backup on a weekly basis, or should I use EaseUS Todo Backuip. Then after the NEW HDD is in, how to go about reinstalling those files and folders AND when. And checking the HDD for integrity; to make sure it’s working right. Don’t worry about the programs, I believe I understand about that as I’ve had to do that before. LOL

Hi,

Cloning the disk or creating an image and restoring it to the new disk will leave you with a Windows installation that cannot complete a system file checker scan. That’s never good.
If I were in your position, I would probably go ahead with the cloning (personally I have never used cloning, I just create and restore images, but cloning can be of use here), but once the new disk is ready, I would be considering a Windows 7 non destructive repair install, so that you can be sure about the integrity of your installation.

I would advise the repair on the new disk rather than the old, since you seem to be worried about the state of the old disk, otherwise I would advise that you try it in the old disk. Doing this on the new will also allow you to keep the old disk as an emergency backup, to be used if the repair install goes wrong.

Repair installs work very well, but considering sfc is failing, there is the possibility that it won’t conclude successfully. In that case, I would probably advise a clean install. Also, a repair install can be a very lengthy procedure (many hours) and sometimes there is the temptation of aborting it (been there myself), so you should know it before you start. Sometimes a clean install is just the fastest way, even if it requires adding installing all your programs again.

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What steps did the System Repair Disc take you through and does Windows work okay on the new HDD ?

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I’m not going to lie to you; that was 5 days ago since I had that HDD in this computer, but according to my first message on this thread: I went through the whole process with the System Repair Disc, and as it turned out Windows 7 worked, but I couldn’t get IE to work, so in turn Windows Update wouldn’t work. You need to re-read that first message as that’s the info that I remember. Short of switching them out again to find out. LOL.. I do remember the procedure was just like when I first got this computer new. I basically had to fill out everything as when you first start a new computer, right out of the box, from the manufacture. As far as I can remember, YES, it did work on the new HDD.

What steps did the System Repair Disc take you through and does Windows work okay on the new HDD ?

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I’m not going to lie to you; that was 5 days ago since I had that HDD in this computer, but according to my first message on this thread: I went through the whole process with the System Repair Disc, and as it turned out Windows 7 worked, but I couldn’t get IE to work, so in turn Windows Update wouldn’t work. You need to re-read that first message as that’s the info that I remember. Short of switching them out again to find out. LOL.. I do remember the procedure was just like when I first got this computer new. I basically had to fill out everything as when you first start a new computer, right out of the box, from the manufacture. As far as I can remember, YES, it did work on the new HDD.

The System Repair Disc does not clean install Windows, if by this disc you mean a disc created by Windows to allow you to recover when the OS is unable to boot or has other problems. If this is a manufacturer provided disc that restores the computer to its factory state, then the situations is different, but you would have lost all your documents and programs and you would have noticed it.

A non destructive repair install means running Windows setup from within Windows and requires a Windows installation disc.

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I’m sorry, I meant to say a System Recovery Disc. My bad. That is what I used, not a System Repair Disc. Does that make more sense now? It came installed on my computer as a separate partition on this Old HDD. Yes, you are right; I did loose all my documents and programs but I used the restore that I saved on my External HDD to restore them. I hope this is starting to make more sense to everyone now.

The System Repair Disc does not clean install Windows, if by this disc you mean a disc created by Windows to allow you to recover when the OS is unable to boot or has other problems. If this is a manufacturer provided disc that restores the computer to its factory state, then the situations is different, but you would have lost all your documents and programs and you would have noticed it.

A non destructive repair install means running Windows setup from within Windows and requires a Windows installation disc.

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I’m sorry, I meant to say System Recovery Disc. I went back to my original 1st post and edited that to read System Recovery Disc instead of System Repair. I already apologized to Sudo15 for the mixup. I’m sure this will help to clear this up for everyone. My bad.

The System Repair Disc does not clean install Windows, if by this disc you mean a disc created by Windows to allow you to recover when the OS is unable to boot or has other problems. If this is a manufacturer provided disc that restores the computer to its factory state, then the situations is different, but you would have lost all your documents and programs and you would have noticed it.

A non destructive repair install means running Windows setup from within Windows and requires a Windows installation disc.

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That sounds like a factory reset which is good if it everything had worked, but you could put the new HDD back in and run http://www.techrepublic.com/blog/tr-dojo/repair-multiple-internet-explorer-issues-with-one-application/ to see if it will also repair IE on that and also check to see if a sfc /scannow will complete.

I don’t think the system images would work on the new HDD so you may have to manually copy all of your personal files from the old HDD to the external HDD.

If you have stuff in your Docs folder then create a new Docs folder on the external HDD then drag & drop the files into that and the same for your Downloads folder, then drag & drop anything else out of their respective folders to the external HDD and then it’s a drag & drop to put them onto the new HDD back into their respective folders when that’s refitted.

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Yes that makes it more clear, but I confess to being lost about where you are in the process, that is, the state of the old and new HDDs.

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Ok, let me see. Kudos to Sudo15. Everything is now working on this Old HDD except the sfc /scannow. I have run that a few times, in and out of Safe Mode. Results are:
C:Windowssystem32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 19% complete.

Windows Resource Protection could not perform the requested operation.

So I guess you could say the Old HDD is working like it should, minus the sfc /scannow.

The NEW HDD, which is yet to be reinstalled on my computer; the last state I remember it being in when I took it out (5 days ago) was; I used my System Recovery Disc (3), that I had cut to DVD-R when I first received the computer in 2010. I went through the whole process with the System Recovery Disc, and as it turned out Windows 7 worked, but I couldn’t get IE to work, so in turn Windows Update wouldn’t work. Windows 7 was working fine. That’s where we are on that. What other information do you need? Before I change the HDD’s out what backups do I need to do to my External HDD so I have the info for the NEW HDD when it’s installed; and how to install the info back to the NEW HDD from the External HDD, and when. Does that make any sense?? If not, please elaborate.

Yes that makes it more clear, but I confess to being lost about where you are in the process, that is, the state of the old and new HDDs.

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Go back to my Post#31 regarding backing up but you need to check if Win 7 is fully functional on the new HDD first with the suggestions I’ve also made regarding that.

A System Recovery Disc would take you into what is known as the Recovery Environment as you would get by tapping F8 as you switch on and select Repair your Computer.

One of the repair options with an OEM machine would be something like HDD Reset and is usually the last option in the list, because it usually is the last resort.

Is that how you were navigated when using the System Recovery Disc ?

Just re-read your Post#32 and the System Image restored that time but not when you tried it later ??

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