Intel Wireless-AC 9560 160MHz crashing while gaming

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Afternoon folks,

 

I have a peculiar problem with my brand new Dell Insprion 1591. I can connect to a WiFi network no problem, browse the internet, stream HD movies, etc. However, as soon as I try logging into an online game, my wireless card goes haywire.

In the event log, I get the following entries while attempting to connect to games on Steam, Epic Games and others:

“Intel(R) Wireless-AC 9560 160MHz : Has determined that the network adapter is not functioning properly.”
“Intel(R) Wireless-AC 9560 160MHz : Has encountered an internal error and has failed.”
“The network interface “Intel(R) Wireless-AC 9560 160MHz” has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 7 time(s) since it was last initialized.”

After this happens, the game inevitably disconnects and within a second or two, everything seems to be back to normal.

Another note, this ONLY has happened with the laptop plugged in, never on battery.

My router is has dual 2.4/5 GHz bands, and I am usually connected to the 5GHz. Never had these issues on a previous computer. All system drivers are up to date as well.

Some Google searches have suggested to change the preferred network bang to 2.4 GHz, or set the channel width for the 5 GHz band to 20 MHz only rather than auto. Both of these suggestions solve the problem, but also lowers the speed.

 

Appreciate any insight anyone may have!

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Is you 5GHz connection set to something like “choose the best channel” automatically? Is it changing channels on you to get the best connection, but dropping you momentarily in the process. Can you set a fixed/static channel?
I use InSSIDer to look at the channels an choose the least used.

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It only works when when on the 2.4 GHz channel. Initially it was set to auto select a band, and it would prefer 5 GHz. If it have it set to 5GHz only or auto, the network card crashes. If I have it set to “prefer 2.4 GHz” and I am connected to the 2.4 GHz channel, there are no issues.

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even i am facing the same issue from 3 days. Whenever i play game via steam it gets disconnected, updated all the drivers,but no use..

 

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There are many hits on a search for [ intel(r) wireless-ac 9560 problem ].
As you found, reducing the speed helps.

One hit found that a BIOS reset (to default settings) worked.

If this is a new computer with warranty, contact Dell.

4 users thanked author for this post.

Microfix, ZSiegel, doriel, satrow

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[ZSiegel]

Thanks for the find. Unfortunately, it did not help. I’m trying to find the link that causes this to only happen when plugged in, and never on battery, though I haven’t come across anything yet.

I’ve been in contact with Dell tech support for a couple of days now with no resolution. I think I’m at the point where I’ll be returning the laptop.

• This reply was modified 4 years, 10 months ago by ZSiegel.

1 user thanked author for this post.

Elly

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it is highly possible that is can also be due to your router

Just someone who don't want Windows to mess with its computer.

2 users thanked author for this post.

ZSiegel, Microfix

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Intel’s latest driver release does indeed fix several issues and a compatibility problem with one NETGEAR router.

As of this reply the latest driver download page.

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ZSiegel

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Try this before blaming your network card:

*Try enable disable your network driver

*Re-install the driver

*check your wifi chanel (make sure its in 1, 6 or 11

 

Just someone who don't want Windows to mess with its computer.

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ZSiegel

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Reinstalling the driver downloaded directly from Intel’s site seemed to work. I will test it out and see if the issue is resolved.

Appreciate everyone’s input!

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Zaphyrus

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I hope that your issue is solved, don’t be shy to keep posting, At least I am very interested to see your issue solved.

 

 

Just someone who don't want Windows to mess with its computer.

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ZSiegel

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use in 5 ghz frequenz at channel 100 + – this works for me.. if i use frequenz channels under 100 i have game lags / high ping / etc.

have the intel 9560

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Hi,

I have ASUS TUF Gaming FX504GD.

I had this exact same issue. I think it started when I unplugged my power supply during thunderstorm, and it was really getting on my nerves. I started googling around and tried everything that was suggested on internet, including but not limited to;

1. Update driver to latest version (22.50.1.1 at the time of writing)
2. Uninstall driver, installed it back, tried various versions (downgrading)
3. Reset bios to factory settings
4. Install fresh windows 10 from USB-boot stick
5. Change driver and router settings, including Channel width, and wireless mode to N, Mimo power safe mood to dynamic smsp, roaming agressiveness to medium and numerous other settings.
6. Change router settings to only send certain channel width, various other router settings

Some of these worked for a while (10-30min), but the problem always came back. I got really frustrated! I came to the conclusion it must be hardware problem. I read somewhere that is is somehow related to power supply. and that made sense as this problem started (for me) after I had unplugged power supply. I also remember hearing some kind of noise from my headphones whenever this network adapter stopped working.

So I opened up my laptop and took a look around. I noticed my battery was a bit elevated/bloated from the middle. I took my laptop battery off, plugged power back in, started my laptop and the problem was gone, and has not come back ever since! I reinstalled my Wireless-AC 9560 160MHz driver to get default settings back, as I had changed them a lot when I tried to fix the problem. Issue has still not come back, been using my laptop for over a day now!

So it has something to do with power supply, and taking battery off and using laptop with only power supply connected works! I don’t pretend to know why, and it is not great fix as it defeats the purpose of laptop in some ways, as you can’t carry it around without power supply, but atleast you can use the laptop and play games with it like it was meant to be!

Hope this helps someone, I was fighting with this problem for +2 days and I have read numerous other boards looking for a fix, and this seems to be really common issue with this network card. Some even said they have had this issue for over a year! Cant even begin to imagine the frustation..

 

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This is exactly what i needed.  thank you.

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