Installing software on Windows 8

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I have downloaded the installation files for various pieces of software including Firefox and eWallet (http://www.iliumsoft.com/download.php?prodcode=40420 see also http://www.iliumsoft.com/support/article/AA-01914 ). When I double click on the file in the downloads folder, nothing appears to happen. When I right-click and select “run as administrator” a box pops up asking if I want to allow the program to make changes to the computer, I select “Yes”, and … nothing appears to happen.
I don’t know how to proceed…

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First ensure that the software is compatible with Windows 8 and that you have software installation privileges.
Then look for the installed software on the programs section of the start screen, under “all apps”.

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If you are trying to install from a limited account that you created this could be your problem. If that is the case switch to the default administrator account that Win 8 created when you first installed it.

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Thanks, CLiNT

The eWallet software started running (lots of instances – no doubt all my attempts…) It’s now installed. I had to reboot before it would sync, but it now appears to be working.

Firefox still isn’t going. I used SxsTrace to see what was happening – the output file is attached. Oddly, this time a dialog box popped up saying “The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.”

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There’s only one account on this laptop: me; and I am set as administrator. I also used “run as administrator”.

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The side by side is mentioned in this MS answers article. It is related C++ runtime. The answer may be there.

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