iLivid virus removal

Topic

New Reply

My daughter in law has an old XP laptop that seems to have become infected with the iLivid virus. I looked online for help removing it since Malwarebytes and her AV haven’t, but all I can find are links to a removal tool which tells you you have the virus then asks for payment to remove it! It’s new to me and I wondered if anyone else had encountered it and removed it successfully?

Reply | Quote

Replies

sylviesinc,
Hello… This link Might be of help… Regards Fred

Reply | Quote

Thanks Fred. I sent her to that already and she told me that it tells her that she has the virus but won’t remove it unless she pays! Her laptop has died completely now apparently so I don’t know if it was the virus or it’s just too old.

Reply | Quote

Sylvie,

(Assuming you can get the computer to start – if not, it might be a battery issue), have you tried using Malwarebytes or similar programs IN SAFE MODE??
BTW, are you where the computer is, or just advising her over the phone??

Zig

Reply | Quote

If all else fails a complete reinstallation should work. I would definitely format the drive during the installation.

Reply | Quote

I’m advising her via Facebook at the moment. I suggested Malwarebytes and she said she did a full scan which found nothing. I also got her to run Trend Micro’s Housecall with the same result. The latest message I have had states that the laptop is running again with no problem apart from being unable to view Youtube videos, which isn’t much of a problem, so thanks for all your advice. I have advised her to do a complete system restore but I suspect that she won’t as she’s a bit of a technophobe!

Reply | Quote

sylviesinc,
Hello Did you try the “Fix’s ” that you can do without the ” pay for do it automatically ” selection? (See screenshot ) Regards Fred

Reply | Quote

Fred I wouldn’t recommend that site if I were you! They wouldn’t know a virus, threat, or malware if it hit them in the face & the object of their scans is to get you to BUY affiliate marketing products. You should be very wary of ANY scan that “identifies” problems but wants you to pay to fix anything. You can end up with an infection FROM these scans & the paid fix only fixes what the scan installed!! Read Fred Langa’s WS columns on this subject.

Reply | Quote

My daughter in law has an old XP laptop that seems to have become infected with the iLivid virus.

iLivid is NOT a virus it’s a download manager & video player. The program itself is harmless, Malwarebytes, anti virus programs & scans won’t flag it. BUT… it is bundled with other software “offers”! I run a freeware listing site & I won’t list iLivid because of all the c*** it offers. I don’t have the resources to download & check everything I list so I rely on a site that rarely lets me down, Softpedia, & their iLivid listing carries a warning…

Users are advised to pay attention while installing this ad-supported application:
· Offers to change the homepage for web browsers installed in the system
· Offers to change the default search engine for web browsers installed in the system
· Offers to download or install software or components (such as browser toolbars) that the program does not require to fully function
· Creates desktop or start menu shortcuts for items unrelated to the program’s functionality

So… if your daughter didn’t pay attention when she installed it (& trust me, she DID install it, you can’t get it without clicking several times during the install routine!) then she has almost certainly got some or all of the “extras” – those WILL mess things up & are a pain to clean out. The best advice you can give her is to direct her to BleepingComputer’s XP forum. Tell her to register for the forums then post a request for help. Use an informative topic title, I suggest “How do I find the “extras” installed with iLivid?”, then in her post give details of her laptop, make, model & amount of memory & version of Windows & say she installed iLivid but doesn’t know what else or how to find/remove it. Here’s the link to BleepingComputer.com XP forum.
Hope this helps, good luck!

Reply | Quote

Thanks for all the advice guys (and sorry it takes me so long to reply…my ISP is having trouble sending my emails!) The last time I spoke to her she said everything was back to normal and she doesn’t know why but as it’s working fine, she will leave it alone. I suspect she isn’t telling me everything but there you go!

Reply | Quote

I don’t think Fred was recommending downloading anything but just pointing to the manual removal instructions.

Jerry

Reply | Quote