IE6 hangs on closing

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I am using Windows XP home edition. Recently when I close IE6 the screen freezes. When I go to task manager, IExplore is still open. If I manually close it I get a warning that it might not finish what is was doing. If I end task on it my screen unfreezes and I can proceed. If I wait about 60 seconds which seems like an eternity, IE eventually closes and gives me back my system. I have McAfee virus checker but the Internet is not being checked. I have a cable modem connected to the @home service. Any ideas why there is this delay in IE closing down?

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For one, get something better than “McAfee”, in my book it is the worst virus along with AOL out there.

I have been running IE 6 since beta testing it and Windows XP. I have NOT seen any other report of you problems.

I will not and do not run McAfee on any machine.

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

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Try going into the control panel and whatever they call the Windows Setup now – there is an entry for Internet Explorer, which you can un-check, then Okay each screen. Go back in the same way and put the check mark back in – that ought to do it!

Best Regards, Kris Murphy–MAIN HelpDesk Coordinator

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Windows XP still has a control panel. I am not sure where and what you want me to uncheck and check. Please clarify. Thank you

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I know there’s a Control Panel – I said to look in it! The link in the Control Panel (which I couldn’t remember when I sent my last post) is called “Add or Remove Windows Components”. You can remove the check mark for Internet Explorer, click Okay, then go back in the same way and put the check mark back; this fixes many problems with that program.

Best Regards, Kris Murphy–MAIN HelpDesk Coordinator

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Thank you for explaining. I did that but unfortunately it did not fix the problem.

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What other items are running? Look in your “Systray” area and or give us a listing of the programs running listed in the Task manager.

If you have RealPlayer running it may be downloading, Windows Update may be also be doing something. A lot of software check in at home to see if there is a upgrade and or fix. Tell us more about your machine. It will help.

Are using the @Home software that was provided by your cable company?

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

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McAfee Virus Scan, McAfee Firewall, Atomtime.exe, MS Outlook 2002 (part of Office XP), Cox Correct Connect (I used to use @home until they went bankrupt….Cox communications, my cable provider is now my ISP). I do not have RealPlayer…I use MS Media Player, The only application running with as noted in Task Mgr is Outlook.exe Under Processes there must be 45 .exe files.

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Hi
As Dave mentioned some time back : have you tried removing anything called McAfee? This VS and/or firewall are well-known hazards to navigation. My suggestion would be to uninstall them completely. A good, free VS is AVG (which has an XP version and updates freely and frequently) and ditto for Firewall is Zone Alarm.
Also get hold of a disc (unless you’re broadband) and download and/or re-install IE6 (or re-install your OS ‘over the top’ of the current set-up from the CD).

Click My Sig

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I just looked at the Windows Setup. This is for Windows XP. The checked box is only to put an icon on the desktop and an entry on the start menu. (Description of the box) I understood that IE could not be removed from Windows XP, so how would this fix anything?

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Well, it does in fact remove it from the OS (along with Outlook Express, which used to be in there alone), and fixes problems with password cacheing in the process when it’s then reinstalled. I thought it might be of use in your situation, too…

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I think I can help you. If you can’t find control panel go to Start | Search | and click on Files and folders and type in the words control panel. After you find it click on it and go to Add/Remove Programs. When the add remove programs comes up look to the left and there is a box that says Add/Change windows components. Click on that and you will see a list come up. Internet Explorer is on that list. Uncheck the box, close control panel and then reboot. Then go back to Control Panel AddRemove go back to the box that sayd Add/Change Windows components and put a check back in the box next to Internet Explorer and then reboot. That fixes Internet Explorer and it should not hang after that. Nancy

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Thank you for taking the time to answer my post and give me some further explanations. I tried that and nothing changed. I did note that checking that box only gives access to IE with an icon on the desktop and an entry on the start menu. I don’t think it has anything to do with the actual IE files. It is my understanding that IE cannot be uninstalled from Windows XP a la Microsoft’s law suits.

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You are wrong.
Click Start button. In the middle of the left column you will see “Control Panel”. Click on it. In the middle of next screen you will see “Add or Remove Programs”. Click on it. Third icon from top on the left pane is “Add/Remove Windows Components”. Click on it. On the next screen, slide down list of the components untill you’ll see “Internet Explorer”. Uncheck it, then click OK, OK,OK to close all windows. Next repeat all operations cheking the box next to “Internet Explorer”.
It will reinstall IE on your machine.

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sorry I AM NOT WRONG!!!!!!!!!!!!!!!!!!!!! I just followed my owns steps and they worked. Before you post that others are wrong, you may want to consider that everyone has their own ways to find things. When the person who needed help couldn’t find Control Panel, I gave him/her the easiest way to find it, so please do not be so judgmental.

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One more thing, it DOES NOT reinstall Internet Explorer. I checked with Microsoft, it only repairs it.

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Did all that….still the same problem.

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Hi: I think you may have misunderstood me. Unchecking the box and rebooting and then re checking the box and rebooting only REPAIRS Internet Explorer; it does not delete it. However, if you want to use another browser you can always download Netscape Navigator 6.2 and use it as your default browser. I have both and use both. In my opinion, however, IE 6.0 is better.

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Thanks for your explanation. Its nice to know that IE is repaired that way. Something else must be wrong because the problem did not go away. Can’t figure out what IE is doing since it is still in “Processes” after closing out of applications (all in Task Manager)

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how long has this been happening? if it hasn’t been for long, I can show you a way to restore your computer back to a day or two or more without reformatting the hard drive.

Nancy

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I don’t want to argue, but I’ve had McAfee on my system well before this issue began with IE. Why would something change to cause this problem?

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Any upgrade that was down loaded could mess things up. I have seen this time after time on systems using McAfee.
They have a habit of NOT getting it right.

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

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HI Dave,
I uninstalled both MacAfee products. Unfortunately that made no difference with IE’s behavior! I don’t suppose you have any other suggestions.

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Have you clean out the internet temp files?
Also is there any software other that McAfee that might be using the internet for a update, including RealPlayer, a screen saver and etc?

DaveA I am so far behind, I think I am First
Genealogy....confusing the dead and annoying the living

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I frequently clean out the temporary files. When IE closes it deletes them. I also use “disk cleanup” quite frequently. As far as other software updating: I do not have Real Player. These are the “Processes” going on: agentsvr.exe, outlook.exe, avconsol.exe, webscanx.exe, mcshield.exe. vshwin32 avsynmgr, point32, fast, taskswitch, directcd, pptd40nt, fxssvc, fast, nvsvc32, explorer, spoolsv, ssonsvr, svchost, mrtmngr, msoffice, lsass, services, winlogon, csrss, smss, atomtime, printkey, qwdlls, qbdagent2001, cconnect, rulaunch, ctfmon, cmgrdian, alogserv, tgcmd, qttask, system, system idle process. They are all .exe files but I got tired of retyping them. The only application that I have open is Microsoft Outlook 2002.
Thanks for taking the time trying to help.

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I’d like to suggest that you try something to see if there are “conflicts of interest” on your PC.

Open MSCONFIG by going to Start > Run and entering MSCONFIG. Click OK. On the Startup tab, remove ALL checkboxes. This will give you a “clean boot” scenario. Reboot the computer and see if the problem still persists.

If it does after you disable all the startup items, it’s most likely a problem with Internet Explorer. If it behaves then you know that you have something that starts with your computer that is interfering with Internet Explorer. From the looks of the things that you have posted as running in Task Manager, there are a lot of non-essential applications and/or services running. I’ll suggest a good reference for what services you can disable – you’d be surprised at the memory savings alone. And it just might help your problem too.

I also haven’t seen anyone suggest a favorite standby of mine, running the System File Checker – enter SFC /SCANNOW at the run prompt (and find something else to do for a while).

Try the clean boot and let us know what happens.

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Thanks for your input. I just wanted to update you on my problem with IE 6. I happened to note on a newsgroup that someone else had a similar problem. Someone suggested to go to Advanced configuration of IE and uncheck “Enable third party browser extension.” It seemed simple enough so I tried it and it fixed the problem! I’m not sure what I did since I don’t know what third party browser extensions are.

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I just wanted to update you on my problem with IE 6. I happened to note on a newsgroup that someone else had a similar problem. Someone suggested to go to Advanced configuration of IE and uncheck “Enable third party browser extension.” It seemed simple enough so I tried it and it fixed the problem! I’m not sure what I did since I don’t know what third party browser extensions are.

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