hyperlink in word not working (2000 and 97 sr2)

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one of the secretaries sent a doc with a hyperlink (UNC path and not fixed). I can access the file if I follow the actual path manually (via explorer) in the link. If I try to access via the link, word 2000 hangs. No error message is displayed. When I say word hangs, it’s a weird hang, as I can open other documents, but I cannot type any text.
Is there a limit to the number of directories in the link? or does it matter if the directories are using long names with spaces? Is there a limit to the number of characters?

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One thing to check is that the link hidden behind the displayed text is the same, and not something else. You can right click and choose Hyperlink

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I’m not sure but I would check two things. First, right click the hyperlink & choose Hyperlink/Edit hyperlink… & make sure the path is correct. Secondly, select the hyperlink & press Shift+F9 to see the code. The path should be in quotes (Yes, it does matter that there are spaces in the name) & there must be double backslashes () separating the folder names.

If both of those check out, see if you can insert a hyperlink to the appropriate document in a new document that you create. If you can, copy it & paste it in your current document & see if that works.
Cheers,

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I checked everything, and it all checks out fine. I deleted the link and created a new one to the same document, and still no joy. I then copied the file to my windows temp directory and created the link, and still no joy. Links to other files in the same directory are working fine. I checked the rights assigned to the files and everyone has full access. This has got me stumped.

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Now that the boys have flushed out the first things to check, why don’t you check under the File > Properties for something called the Hyperlink Base. If this has something in it, wipe it.

This will distort the hyperlink so you will have to fix it again.

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well guys I finally soved it. really simple – I should kick myself. The Office 2000 system did not have sr2 installed. Once installed, everything worked fine.

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