Hung Up (2000-SP3)

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Our Outlook continues to get hung up when we try and send documents with attachments. The hour glass just sits there and it locks up everything. I have to go to task manager and click on “End Task” several times and then reboot the computer. It is not something that happens consistently, but often enough that I am thinking of switching everyone back to Outlook Express. I hate to give up the Calendar option in Outlook though. Any ideas?

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Do you mean the documents *are* the attachments?
Does the size of the attachment make any difference?
Are you connecting to a LAN server, or directly to an ISP?

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We have a DSL connection directly to an ISP (Verizon). Thinking back, sometimes it does depend on the size of the attachment. Although, some attachments are just a single WORD doc. or 1 photo.

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I’ve created single Word documents that are > 20MB so I don’t think the quantity necessarily means anything!

When you have attached the file, is it still being viewed (e.g.) in Word?
Can you double-click the attachment and get it to open up in the appropriate program?

Do Verizon have an attachment size limit?
Were you able to send similar emails with an earlier version of Outlook without problem?

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Sometimes I send it directly from the program, ex. Excel or Word and other times I attach it via Outlook. No, I cannot double click it and open it – I am unable to do anything at that point. Verizon’s limit is far beyond anything we use. I recollect having issues with Outlook before, but did not document what the issues were.

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Does your outgoing mail server setting in Outlook go directly to your ISP, or does it go through a local program such as an anti-virus or anti-spam filter? The usual giveaway is that the outgoing SMTP server name is localhost or 127.0.0.1. If it’s being filtering, you might try setting it back to your ISP’s server and see if that helps.

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