HP Pavilion notebook lost WiFi

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Hi I hope someone can advise. After recovering her laptop, my daughter has lost the hardware/software needed to connect wirelessly to the internet. There just isn’t anything there any more. In device manager the only network adapter installed is a Realtek PCIe FE Family controller . I have her connected via an ethernet cable but what happened to her wireless adapter?

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What model Pavilion is it? Some models have a physical switch located on the front of the unit; other models have a heat-sensitive button above the keyboard rather than a switch.

If the wireless adapter is physically switched off then it won’t appear in Device Manager ‘cos the OS cannot see it.

Hope this helps…

1 user thanked author for this post.

WSsylviesinc

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It’s a Pavilion 11 x 360 PC and the only button is the one for airplane mode off or on, which is currently on. Someone suggested that the WiFi card has died which I suppose is possible? Meaning she will have to buy a WiFi dongle.

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I didn’t realise it was a 360. Have you seen this wireless button PAVILION 360 topic?

1. Press the Windows key. This takes you to the start screen.
2. Type “wireless”. When you start typing, a search bar will open in the upper-right corner of the screen.
3. Click on Change Wi-Fi Settings. …
4. Click on Turn wireless devices on or off.
5. Slide the button next to “WiFi” to the “On” position.

It would be unusual for the wireless adapter to just fail. It’s a combo unit… is the Bluetooth working/showing in Device Manager?

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I get “We couldn’t find wireless devices on this PC” and there’s no Bluetooth or unknown devices showing.

 

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Airplane mode on means wireless off, if there is any doubt check the manual for the PC about the function of the button.  The bios also may have a setting to enable or disable wifi.  And look in device manager for any “unknown device”.

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WSsylviesinc, b

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WSsylviesinc wrote:

no Bluetooth or unknown devices showing

Press Win R and type “msinfo32”, without the quotes.
Expand “Components”, “Network”, “Adapter”.
Select Edit > Select All. Edit > Copy.
Paste the info here please.

cheers, Paul

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Name [00000000] Realtek PCIe FE Family Controller
Adapter Type Ethernet 802.3
Product Type Realtek PCIe FE Family Controller
Installed Yes
PNP Device ID PCI\VEN_10EC&DEV_8136&SUBSYS_2209103C&REV_07\4&278C4F87&0&00E3
Last Reset 24/02/2020 14:57
Index 0
Service Name RTL8168
IP Address 192.168.1.76, fe80::bc18:6c65:c961:6ee7
IP Subnet 255.255.255.0, 64
Default IP Gateway 192.168.1.254
DHCP Enabled Yes
DHCP Server 192.168.1.254
DHCP Lease Expires 25/02/2020 16:29
DHCP Lease Obtained 24/02/2020 16:29
MAC Address ‪D0:BF:9C:13:9A:C5‬
I/O Port 0x00001000-0x000010FF
Memory Address 0x90500000-0x90500FFF
Memory Address 0x90400000-0x90403FFF
IRQ Channel IRQ 4294967290
Driver c:\windows\system32\drivers\rt630x64.sys (8.20.815.2013, 811.21 KB (830,680 bytes), 18/09/2014 16:30)

Name [00000001] Microsoft Kernel Debug Network Adapter
Adapter Type Not Available
Product Type Microsoft Kernel Debug Network Adapter
Installed Yes
PNP Device ID ROOT\KDNIC\0000
Last Reset 24/02/2020 14:57
Index 1
Service Name kdnic
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\kdnic.sys (6.1.0.0, 19.00 KB (19,456 bytes), 22/08/2013 12:38)

Name [00000002] Microsoft ISATAP Adapter
Adapter Type Tunnel
Product Type Microsoft ISATAP Adapter
Installed Yes
PNP Device ID SWD\IP_TUNNEL_VBUS\ISATAP_0
Last Reset 24/02/2020 14:57
Index 2
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\tunnel.sys (6.3.9600.16384, 150.50 KB (154,112 bytes), 22/08/2013 12:35)

Name [00000003] WAN Miniport (SSTP)
Adapter Type Not Available
Product Type WAN Miniport (SSTP)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_SSTPMINIPORT
Last Reset 24/02/2020 14:57
Index 3
Service Name RasSstp
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rassstp.sys (6.3.9600.16384, 94.00 KB (96,256 bytes), 22/08/2013 12:36)

Name [00000004] WAN Miniport (IKEv2)
Adapter Type Not Available
Product Type WAN Miniport (IKEv2)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_AGILEVPNMINIPORT
Last Reset 24/02/2020 14:57
Index 4
Service Name RasAgileVpn
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\agilevpn.sys (6.3.9600.16408, 95.00 KB (97,280 bytes), 20/03/2014 03:16)

Name [00000005] WAN Miniport (L2TP)
Adapter Type Not Available
Product Type WAN Miniport (L2TP)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_L2TPMINIPORT
Last Reset 24/02/2020 14:57
Index 5
Service Name Rasl2tp
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rasl2tp.sys (6.3.9600.16384, 118.00 KB (120,832 bytes), 22/08/2013 12:35)

Name [00000006] WAN Miniport (PPPOE)
Adapter Type Not Available
Product Type WAN Miniport (PPPOE)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_PPPOEMINIPORT
Last Reset 24/02/2020 14:57
Index 6
Service Name RasPppoe
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\raspppoe.sys (6.3.9600.16384, 83.00 KB (84,992 bytes), 22/08/2013 12:36)

Name [00000007] WAN Miniport (PPTP)
Adapter Type Not Available
Product Type WAN Miniport (PPTP)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_PPTPMINIPORT
Last Reset 24/02/2020 14:57
Index 7
Service Name PptpMiniport
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\raspptp.sys (6.3.9600.16384, 105.00 KB (107,520 bytes), 22/08/2013 12:35)

Name [00000008] WAN Miniport (IP)
Adapter Type Not Available
Product Type WAN Miniport (IP)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_NDISWANIP
Last Reset 24/02/2020 14:57
Index 8
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.3.9600.16384, 215.50 KB (220,672 bytes), 22/08/2013 12:35)

Name [00000009] WAN Miniport (IPv6)
Adapter Type Not Available
Product Type WAN Miniport (IPv6)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_NDISWANIPV6
Last Reset 24/02/2020 14:57
Index 9
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.3.9600.16384, 215.50 KB (220,672 bytes), 22/08/2013 12:35)

Name [00000010] WAN Miniport (Network Monitor)
Adapter Type Not Available
Product Type WAN Miniport (Network Monitor)
Installed Yes
PNP Device ID SWD\MSRRAS\MS_NDISWANBH
Last Reset 24/02/2020 14:57
Index 10
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.3.9600.16384, 215.50 KB (220,672 bytes), 22/08/2013 12:35)

Name [00000011] RAS Async Adapter
Adapter Type Wide Area Network (WAN)
Product Type RAS Async Adapter
Installed Yes
PNP Device ID SW\{EEAB7790-C514-11D1-B42B-00805FC1270E}\ASYNCMAC
Last Reset 24/02/2020 14:57
Index 11
Service Name AsyncMac
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address ‪20:41:53:59:4E:FF‬
Driver c:\windows\system32\drivers\asyncmac.sys (6.3.9600.16384, 26.00 KB (26,624 bytes), 22/08/2013 12:39)

Name [00000012] Microsoft ISATAP Adapter
Adapter Type Not Available
Product Type Microsoft ISATAP Adapter
Installed Yes
PNP Device ID Not Available
Last Reset 24/02/2020 14:57
Index 12
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available

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Here is the easiest way to fix the wifi issue:

Do a search for Windows updates. See if any of them are for the internal wifi adapter. If so, then install only that one update. Now reboot.

This has always worked for me whenever my network adapter wouldn’t work.

Of course, you can always go to the HP website and look up the drivers for your HP Pavilion. There should be a driver there for the wifi adapter. Download and install it, and you should be back in business.

Group "L" (Linux Mint)
with Windows 10 running in a remote session on my file server

1 user thanked author for this post.

WSsylviesinc

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Thank you. Windows updates have been installing themselves almost daily since I have been working on this, ( and I have also searched for them, ) probably because my daughter did a recovery, and I have been into the HP diagnostics and updated all the drivers they offer. I have ordered a WiFi dongle which should arrive tomorrow and hopefully solve the problem, but many thanks for all the help everyone.

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Did you ever just try toggling Airplane mode off?

1 user thanked author for this post.

b

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[MrJimPhelps]

WSsylviesinc wrote:

Thank you. Windows updates have been installing themselves almost daily since I have been working on this, ( and I have also searched for them, ) probably because my daughter did a recovery, and I have been into the HP diagnostics and updated all the drivers they offer.

I am very surprised that neither Windows Update nor the HP drivers fixed the problem.

I have ordered a WiFi dongle…

That will definitely solve the problem!

Group "L" (Linux Mint)
with Windows 10 running in a remote session on my file server

• This reply was modified 5 years, 2 months ago by MrJimPhelps.

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Airplane mode has been off all the time.

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Ok, thanks.

Waste two minutes of your time and download this driver from HP…

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WSsylviesinc

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anonymous wrote:

In device manager go to view and show hidden devices. See if your wireless card shows up greyed out. If so, right-click uninstall and reboot. With luck it will reinstall.

Sorry, replying to both got confused.

I downloaded the driver but still can’t connect wirelessly.

There are quite a few hidden devices under “network adapters” but non that mention “wireless”, there’s Microsoft ISATAP Adapter (2 of them), MS kernel debug Network dapter, RAS Async Adapter, and 8 WAN Miniport with brackets after as follows (IKEv2), (IP), (IPv6), L2TP), (Network Monitor), (PPPOE), (PPTP), (SSTP)

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In device manager go to view and show hidden devices. See if your wireless card shows up greyed out. If so, right-click uninstall and reboot. With luck it will reinstall.

1 user thanked author for this post.

WSsylviesinc

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[WSsylviesinc]

See my reply above.

• This reply was modified 5 years, 2 months ago by WSsylviesinc.

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There is no sign of your wifi hardware in your post so it seems your wifi hardware has failed catastrophically – unless it’s disabled in the BIOS?

cheers, Paul

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Thanks to all for trying. I’m now about to try the dongle that’s just arrived!

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