My boss’s home computer crashed – with a virus – and several spyware programs – so we had to reload XP-Home twice. Don’t ask. Anyway, I have to reload the “Multimedia Audio Controller” and the “SM Bus Controller” and the “Video Controller” for this machine. There is a folder/directory of C:HPDRIVERS but then they kitchen-sink with every possible driver in there! How do I know which one to load? When I try the lovely HP website, it says reload from the System Restore shortcut on the menu blah blah blah. What a stupid idea! We’ve already experienced such a loss that the stupid icon is no longer there, so reloading from this so-called recovery is not an option.
The reason I’m asking which driver directory to use is that if you just use trial and error, the machine happily loads any of the drivers I ask and then locks up. That is why we are on install number two.
I’ve tried the usual tricks, and I really do not want to tell the boss’s family that sound no longer works on this machine and that they should just buy a whole new box. I would be pretty sure that wouldn’t be an HP…
