HP forcing 15 min wait time to get telephone support

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HP deliberately adds 15 minutes waiting time for telephone support calls

HP is trying to force consumer PC and print customers to use digital support channels by setting a minimum 15-minute wait time for anyone that phones the call center to get answers to troublesome queries.

The wait time was added on Tuesday February 18, according to internal communications seen by The Register, and impacts retail patrons in the UK, Ireland, France, Germany and Italy, though we anticipate more countries could be added.

 

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Nothing new for HP. Customer support is nil.

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HP ditches 15-minute wait time policy due to ‘feedback’

This came into force for consumers phoning up the call center in the UK, Ireland, France, Germany and Italy on February 18. It went down like a lead balloon internally at HP, with some staff on the front line unhappy that they were having to deal with a decision taken by management, who didn’t have to directly interact with customers left hanging on the telephone…

…it seems annoyed customers and pressure internally from staff that want to do a good job, or were fed up managing irate customers whose patience was tested

Ghee, who’da thunk it’d get that sorta reaction!

At least management reacted quickly to address the issue, unlike another company I we could all name…

Microsoft

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