How to close ‘Program name already running’ error message

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I hope you can help me here (I am one of the hapless seeking help). I’ve search all over the Internet & on various forums trying to solve this problem for just over two months now. I’m losing my hair over this!

I am trying to completely uninstall an older, outdated version of a software program and then install the newest, updated version, but it seems not everything is getting uninstalled (specifically the .junique folder containing 2 LOCK files – which is mainly intended to prevent a user from running simultaneous instances of the same Java application). This folder is apparently preventing the newly installed version from executing properly. (The program requires Java to run.)

The software application does not appear in Add or Remove Programs because it is a stand alone (.exe) program that is sitting on my Desktop. I’ve killed the process using the Task Manager, but when I try to open the newer version, it shows “[Program name] already running” & will not open. But it is NOT in the Task Manager at that point! No matter how many times I delete the previous version & install the new version, this same thing happens. :confused:

I have used RevoUninstaller to uninstall Java (& all the remnants bits it left on my computer), but still no luck. (Btw, RevoUninstaller does not see this software application so I cannot uninstall it using RevoUninstaller.)

Thanks in advance. Any help with this is GREATLY appreciated!

P.S. The software developers say out of the thousands of others using the software, the problem is only happening on my computer.

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Are you able to remove the folder containing the lock files? Check the folder permissions to ensure you are able to delete them, or start Windows in Safe mode and them delete them. This post has details on removing “in use” files.

cheers, Paul

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Thanks for a quick reply Paul.

I have deleted the Junique folder each time, but every time I try to open the software application, the Junique folder re-installs with the current time stamp. So it is obviously attached to the application (or at least Java in some way since I never installed it). I will try deleting via Safe mode.

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Thanks for a quick reply Paul.

I have deleted the Junique folder each time, but every time I try to open the software application, the Junique folder re-installs with the current time stamp. So it is obviously attached to the application (or at least Java in some way since I never installed it). I will try deleting via Safe mode.

I’m new to the forum and since I’ve never been in one before I’m not sure about the rules at the bottom. If I have replied to a post I should not have let me know.

I’ve use a software program called DelinvFile. I do not work for or have any connection with this company. DelinvFile has worked for me when all else has failed. You have to pay for it. http://www.purgeie.com/delinv/

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I’m new to the forum and since I’ve never been in one before I’m not sure about the rules at the bottom. If I have replied to a post I should not have let me know.

I’ve use a software program called DelinvFile. I do not work for or have any connection with this company. DelinvFile has worked for me when all else has failed. You have to pay for it. http://www.purgeie.com/delinv/

The software you recommended does nothing for locked files.

NOTE – DelinvFile does not delete or rename in-use (Locked) files.

It seems the Junique script was written into the Java code of the newer versions of the application. From my (limited) understanding after researching this for the past few days is that the application cannot find my computers name, so it cannot connect to an open port. Therefore the lock files get hung up. There should be 3 files in the folder (2 LOCK & a PORT). I only have 2 because the application cannot connect to a port. I don’t know how to fix that, but I’m searching. I’m on my own since the developers won’t help with this.

Thanks though.

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Paul,

Followed the instructions to delete the locked files in the link you referred me too. I have full permissions for the Junique folder, but when I tried to delete the locked files using the CMD prompt, I got “access denied.” I decided to try FileAssassin first over Unlocker because Unlocker wants to install those stupid toolbars, & I’ve had problems getting rid of them in the past (even when you say “No”).

FA did not work. I next tried Unlocker. It did not work either! That Junique folder is stubborn & I’m guessing that it may be the culprit that is preventing me from opening the updated version of the software. This is VERY FRUSTRATING!!! :excl:

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Have you searched the registry for the name of the troublesome folder?

Always create a fresh drive image before making system changes/Windows updates; you may need to start over!

We all have our own reasons for doing the things that we do with our systems; we don't need anyone's approval, and we don't all have to do the same things.

We were all once "Average Users".

Computer Specs

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bbearren,

I just checked the registry for the .junique folder with the 2 lock files. There is no evidence of it at all in the registry. I went back & used the CMD prompt by right clicking the folder. I tried to delete it, & now (instead of “access denied”), it says: “The system cannot find the file specified.” Even though I’m looking right at the folder & files!

The file names within the .junique folder are:
03cfa2e27.lock
global.lock

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What is the program in question?
What does the program’s author say about cleanly uninstalling?

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What is the program in question?
What does the program’s author say about cleanly uninstalling?

Clint,

The program (.exe) is called Lead Kahuna & is a lead scraper (it grabs contact & additional info about businesses from Google, PPC, deal sites, Facebook, etc). I’ve had it for over a year & the upgrades (which happen every month or 2) had been going fine until moving from version 2.0 to any version after that (they are now at v.2.08). The developers took a look & say it is my problem because it is only happening on my computer …even though the folder is only opening when I open their software. :confused:

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This is probably not helpful at this point, but have you used msconfig to check the ‘autorun’ list? These are the things that automatically run whenever you boot up windows. That could be why the folder keeps reinstalling itself.

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This is probably not helpful at this point, but have you used msconfig to check the ‘autorun’ list? These are the things that automatically run whenever you boot up windows. That could be why the folder keeps reinstalling itself.

I think the folder may be attached to Java & the software program. So every time the folder is deleted, it re-installs when I open the program (which uses Java – which I disabled at startup).

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I think the folder may be attached to Java & the software program. So every time the folder is deleted, it re-installs when I open the program (which uses Java – which I disabled at startup).

How did you disable Java at startup? I’m not aware of any way to do that.

Jerry

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How did you disable Java at startup? I’m not aware of any way to do that.

Jerry

I went into msconfig & deselected it under the “Startup” tab.

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I went into msconfig & deselected it under the “Startup” tab.

The only entry I have ever seen in startup for Java is the check for updates app. Nothing for enabling Java itself.

Jerry

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I think the folder may be attached to Java & the software program. So every time the folder is deleted, it re-installs when I open the program (which uses Java – which I disabled at startup).

So, if you remove the folder it won’t come back the next boot-up unless you run the program?

Oopsie, should have read the post right above this first – sigh. Well then, it’s not an autostart problem. Never mind – LOL

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I see you here, you should also make mention of your issue here too,
especially if the upgrade is new. If anything, it may alert others to a potential issue.

You obviously have something on your system that is “remembering” associations from the previous software.
Other than the JAVA, what else in your system does the LEAD software rely on or interact with in any meaningful way?

If the author of the software says that nobody else is having a similar issue as you, you may want to re-evaluate
your own installation and usage practices against what the author suggests as a standard how to in your version of Windows.
It could be something really simple, but I think you should talk to others who actively use and know this kind of software.

For some serious troubleshooting I would start from scratch by going over every bit of installation and usage instruction
regarding Lead Kahuna, & that includes how it interacts with JAVA, especially if they are not helping you in terms of support.
*You might want to be a bit more aggressive-assertive in seeking support too.
If the software you are using doesn’t offer adequate support I think you are either dealing with something that is “mickey mouse” or offers
a cheaper [$$] set of tools than many others and is not willing to fully support it.

What Happened To David Sprague’s Support
Lead Kahuna Scraper alternatives

If you have the older version up and running now, I would suggest tracking it with some of these
utilities appropriate for the job. You’ll want to know exactly what is running and being written too or stored where. (including registry and associated dlls)
You could have something left over in the registry or the winsxs areas that is causing problems with a new version.

The alternative a complete format and clean install, but you should have more avenues to explore before considering that.

Consider a registry cleaner tool.

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For some serious troubleshooting I would start from scratch by going over every bit of installation and usage instruction regarding Lead Kahuna, & that includes how it interacts with JAVA, especially if they are not helping you in terms of support.

I asked today for their instructions on doing a complete removal of the .exe software so I can start over with the latest version since they did charged me for the yearly renewal a few months ago. They say: “LK never actually installs on your machine, which is why you don’t see it in the Add/Remove Programs section. It puts an icon on your desktop so you can access it through the Java, but that’s it. Just remove all of the downloads and .exe files from your computer by dragging them to the trash.” (Which is what I’ve ALWAYS done – for over year!)

The developers say they cannot replicate the issue on their end, and since nobody but me is having the issue, the ONLY way to resolve this is to work with a computer technician. They say it’s NOT the software, it’s something with my machine. :confused:

Btw, CCCleaner did not help.

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You obviously have something on your system that is “remembering” associations from the previous software. Other than the JAVA, what else in your system does the LEAD software rely on or interact with in any meaningful way?

I have no idea what else LK uses besides Java…although it does use Skype for the dialer. When I uninstalled Java to do a clean install, I tried opening LK before the Java re-install. It said it required Java to run & would not open.

If the author of the software says that nobody else is having a similar issue as you, you may want to re-evaluate your own installation and usage practices against what the author suggests as a standard how to in your version of Windows. It could be something really simple, but I think you should talk to others who actively use and know this kind of software.

I installed as I always do & it has worked up until I needed to upgrade from version 2.0. The developers say I am the only one having the issue, but I’d guess of the 1,000 purchasers of the software, only about 20% have even opened it & used it (the marketer used to complain that many people weren’t opening it because he could tell on his end).

There is no support “group” for people who have purchased the software, only the Help desk so there is no way to talk to other users (& they discourage people from posting support questions outside of the Help desk). LK is only available for purchase to people who have bought his products. There are 2 versions of LK: a full feature version with an auto dialer & more, & a lesser version without. Only members of his monthly paid Mastermind group get the full featured version. When you leave the MM, your version is automatically downgraded (on their end). I still have the full feature version 2.0 (the one that still opens & is already running when I try to open any other version), even though I am no longer in the MM.

*You might want to be a bit more aggressive-assertive in seeking support too. If the software you are using doesn’t offer adequate support

I have been aggressive with support & someone they said was the developer even did a remote share to look at the problem via my computer. But they just asked me to delete the .junique folder. So they have no idea what the problem is, & said it was a problem on my computer & they cannot give me support based on that.

Consider a registry cleaner tool.

I will run CCleaner & see if that helps.

Thanks for the detailed assessment.

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Simply disabling JAVA won’t do anything. In order to rule out JAVA, it will need to be completely scrubbed from the computer.
If JAVA is retaining some sort of instruction set in it’s cache or some other location, possibly the registry, it needs to be gone prior to reinstall.
…And that’s only IF the JAVA is the culprit, which I’m starting to doubt.

Let me get something straight:
After deletion of the .junique folder, it ONLY reappears when you hit the exe for the newer version of LK, and not when you reboot the machine?

*I guess I should have asked this long ago, but here goes:
Have you run an AV and AM apps to rule out virus, malware, or rootkits?

*Instead of MS CONFIG, or task manager, try using these tools; (Process Explorer, AutoRuns, Process Monitor)
They’ll provide far more information.

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Simply disabling JAVA won’t do anything. In order to rule out JAVA, it will need to be completely scrubbed from the computer.
If JAVA is retaining some sort of instruction set in it’s cache or some other location, possibly the registry, it needs to be gone prior to reinstall.
…And that’s only IF the JAVA is the culprit, which I’m starting to doubt.

Let me get something straight:
After deletion of the .junique folder, it ONLY reappears when you hit the exe for the newer version of LK, and not when you reboot the machine?

*I guess I should have asked this long ago, but here goes:
Have you run an AV and AM apps to rule out virus, malware, or rootkits?

*Instead of MS CONFIG, or task manager, try using these tools; (Process Explorer, AutoRuns, Process Monitor)
They’ll provide far more information.

Clint,

I did a complete re-install of Java a couple of days ago using RevoUnistaller to remove it (& those extra remnants it leaves with every version).

The .junique folder ONLY installs when I open a newer version of LK (anything past v. 2.0). It’s not present when I open v. 2.0, & stays deleted. New versions activate it. I’m guessing it wasn’t part of v. 2.0 & was added in when they upgraded.

I have used a couple of the AV & AM tools.

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Based on what the Junique manual I found here says, it sounds like the problem was asked in the post I found on a Java forum here, of which I have ZERO knowledge. So it sounds like a programming issue since it’s programmers asking about the correct code on how to delete temporary files.

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Try starting in DOS, find the file on disk using wild cards. delete it.

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I also found these posts. Junique seems to be the culprit here too.

http://www.wowinterface.com/forums/showthread/?p=293866
http://board.jdownloader.org/showthread/?t=9970

From reading over the posts, it seems that the application cannot create the socket to bind junique on so it cannot make a connection to my computer’s port.

The application log is in gibberish & a bunch of random letters, like this…

MDcvMjMvMjAxNCAwNzo1NDo0OSAtIFN5c3RlbSBJbmZvcm1hdGlvbg==
MDcvMjMvMjAxNCAwNzo1NDo0OSAtIC0tLS0tLS0tLS0tLS0tLS0tLS0tLS0tLS0tLS0tLS0tLS0tLS0tLS0tLS0tLS0tLS0tLS0tLS0tLS0tLQ==

:huh:

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