Help and Support Center (XP Pro 5.1)

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Hi. I have 2 problems with Help and Support Center (the help page/screen for Control Panel and Windows Explorer).

First, when I click on ‘Index’ at the toolbar on top of Help and Support Center, the left part of the page is blank. There is no index.

Second, when I click on a link, nothing happens. For example, on the Change Your Password page, item# 1. states … Open ‘User Accounts’ in Control Panel … ‘User Accounts’ is underlined and in blue. So, that’s a link right? If I click on it, the User Accounts page should open but it doesn’t. And, it’s the same for all other links.

Are the two problems related? Is there one fix for both? Help.

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I think that you may find that the culprit is the April 2003 Cumulative Patch for IE6 SP1, (Q813489) from Microsoft. I had the same problem, and removing this patch solved the problem.

Once again proved the maxim that installing MS updates is a risky business!

Chris

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Hi Chris. You hit the nail on the head!!! I installed Q813489 a couple of days back. Removing it solved the problem. Thanks a lot!

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