global template loaded twice (Word 2002 XP SR3)

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hello

Im not sure if this is the correct forum – or whether it should be a Windows forum.

We have a directory that global templates that load on Words startup.
Goto menu Tools, Templates and add-ins…and the global templates are listed.

For some users one of the global template is displayed twice in this list. although the template is not physically twice in the directory. On Words startup an error occurs due to this 2nd instance of this template and they cant use any of Words functionality.

Under the profile I went into the following locations:
C:Documents and SettingsApplication DataMicrosoftOffice
the Word10.pip files are date stamped of the time the error occured.

I deleted the WordX.pip files

I also deleted the following profile directories :

C:Documents and SettingsApplication DataMicrosoftTemplates
C:Documents and Settings99575Application DataMicrosoftWord

None of these solutions were successful.

The working solution was to delete the local and network profile.

My questions are:-
– Firstly I dont know whats causes the global template to be listed twice?
– does anyone know where the global template paths are stored? whether they be in the profile, registry key somewhere else? so we can just clean up this key and not have to do awat with the whole profile?
– is there any doco-information of what is stored under the profile and where?

many thanks
diana

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Diana,
You can find the path to the global templates in Word 2002: Tools->Options->File Locations->Startup – Click Modify and note the path. I have written my own global templates which I put in my own directory and then set this Startup location to my own directory; this works perfectly.
I believe that any templates in C:Program FilesMicrosoft OfficeOffice10Startup are also loaded. If your user has the same template in both places, (that is, the default Office Startup directory and the one pointed to bu the File locations) this might cause the problem.
Best of luck,
Judith

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I would suggest doing a search of the registry for that template name. If you find it listed in there then that key MIGHT be one you can delete safely.

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I have seen a similar situation when I have a copy of a global template in My Documents or the current folder. I often have backup copies of global templates in various folders, and sometimes they get loaded.

In the Tools > Templates and Addins dialog, click on each appearance of the duplicate template. Look at “Full Path” at the bottom of the dialog and you’ll probably be able to see the two different paths. Delete whichever is superflous.

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Thank you all for your responses.

Richard – in Tools>Templates and Add-ins dialog – the 1st instance of the template is listed correctly. the 2nd instance of the template is at the bottom of the list. when I select the 2nd instance of this template – the path displays the same. note: as the full path is long it doesnt display the full path. When I remove the 2nd instance of the template Word crashes

Judith – the global template is only in the one directory location. When I perform a search of the template – only one instance of the global template exists in the correct location. *shrug* thats why I thought it maybe stored elsewhere? in the profile somewhere? registry?

many thanks

diana

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Try trunning this macro to see the full path of the loaded templates.

Sub LoadedTemplates()
Dim t As AddIn
For Each t In Application.AddIns
MsgBox t.Path & “” & t.Name
Next
End Sub

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