We use Microsoft Office Home and Business 2021 and have run into a problem with Outlook on one of our computers.
Somehow, we have managed to have
- Two calendars:
- Calendar (This computer only) and
- Calendar as well as
- Two sets of contacts:
- Contacts (This computer only) and
- Contacts
Our primary problem is that one of the calendars has stored appointments going back years and the other only a couple of months. And it is the one that goes back a couple of months that opens by default.
Our secondary problem is that when we click on the contacts icon the screen that opens has no data and we have to click on the other contact file to see the hundreds of contacts that we have in the database.
We have tried to delete the useless calendar and contacts files by right clicking on the file under My Contacts or Calendar but the Delete Folder option is gray and will not remove the problematic item.
As a last resort we are considering exporting the useful calendar and contacts using Outlook’s Import/Export tool, reinstalling Office, setting up the new installation, and importing the exported files.
Our problem with reinstalling Microsoft Office Home and Business 2021 is that we have multiple licenses for the software and are not sure what product key and/or subscription is set up on the problematic computer.
Apparently, the product key is not stored on a computer after Office 2021 is setup.
Would appreciate any thought related to cleaning up the mess. If all else fails we will have to purchase another copy of Office.
