ESU Updates – "Failure" after manually installing

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I’m new to this site and am happy to have found it.

I’ve purchased and sucessfully installed and activated the Windows EUS updates for 2 laptops running Windows 7 Pro. This all happened around Feb. 20th.

I should add that I’ve checked to make sure the prerequisites are installed – and they are.

No automatic updates appeared on my laptops – so on one of them I attemped to separately manually download/install the 2 February updates released (KB4537813 and KB4537820). For both – I received the “Failure” message and my laptop continued to revert back to prior the downloaded and attempted install.  After this happened I went back into my laptop and confirmed that the ESU was showing installed/licensed – and it is. Alco confirmed that it is set to receive the updates automatically – and it is.

At this point I am waiting for the March updates to come out to see if they appear in the auto download.

My questions are

1) should I have received these updates automatically (even though the ESU’s were activated after the Feb. updates were released)?

2) do I need to be concerned that I am unable to install the above mentioned updates? (I tried installing each one twice with the same result).

Thanks in advance for any assistance

kwinni

 

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There is a video here: https://www.youtube.com/watch?v=Zv3fAsWdX-I&t=236s

There is a link to a news letter article here: https://www.askwoody.com/2020/more-help-with-windows-7-extended-support/

Some other information here, and here, and here.

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kwinni

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Technical suggestion, you could check C:\Windows\Logs\CBS\CBS.log (notepad must be ran as administrator or copy the file somewhere else)

search for “ESU:” (without quotes marks)
if you found any non eligibile reference, then that would be the cause

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kwinni, Kranium

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Thanks for the links and info. It is all greatly appreciated.  I have read it all and double checked everything.   I have all the prerequisites installed, so that’s not the issue.  When I check  “slmgr /ato” it shows as licensed and successfully installed.

I checked the CBS log as indicated in this reply:

Technical suggestion, you could check C:\Windows\Logs\CBS\CBS.log (notepad must be ran as administrator or copy the file somewhere else)

search for “ESU:” (without quotes marks)
if you found any non eligibile reference, then that would be the cause

Not sure how to decifer all that appears in the CBS Logs.  I searched for ESU: and came up with no matches.

I’m at a loss on how to resolve the “failure” issue for the installation of the Feb. ESU for Windows 7 Pro. (KB4537813 and KB4537820).

Thanks again.

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Did you install the January servicing stack update?  https://www.catalog.update.microsoft.com/Search.aspx?q=KB4536952  I helped someone and the only way it would show the updates is to get that on the box first.  Also can you pop me a copy of your windowsupdate.log file that’s located at c:\windows?  You can email sb@askwoody.com

Susan Bradley Patch Lady/Prudent patcher

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kwinni, PKCano

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@ kwinni

kwinni wrote:

I’ve purchased and sucessfully installed and activated the Windows EUS updates for 2 laptops running Windows 7 Pro.

anonymous wrote:

When I check “slmgr /ato” it shows as licensed and successfully installed.

Just to verify: open an admin-level command window again and enter this *other* command slmgr /dlv at the prompt. You should see an activated Extended Security Updates license report that looks like this:

Does your verification show that both the ESU and your Win7 Pro both have the *License Status* of *Licensed*? (This screenshot is Susan Bradley’s *Ultimate* Win7 )

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kwinni

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Thanks for this – on one of the laptops it was only showing licensed in one area – I reinstalled and reactivated again (for the 3rd time) and it finally showed licensed in both areas.  After this the February updates appeared in the update history and I am happy to say it all worked!  On the other laptop the KB4538483 update had failed and once I successfully installed that the Feb. updates appeared.

Your help is greatly appreciated!!

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